Patient Access Rep

Patient Access Rep

Job Category: CALL CENTER

Full-Time

On-site

WARRENVILLE, IL 60555, USA

Description

Nature of Duties: Operates a multi-line switchboard, directing calls and scheduling patient appointments according to clinic guidelines.

Qualifications:

• High school diploma preferred
• Experience with a multi-line switchboard preferred
• Strong communication skills

Specific Duties:

• Answer 100-150 incoming calls daily.
• Accurately schedule appointments and route messages to the correct team.
• Ensure proper documentation in the medical record.
• Meet performance goals (e.g., 85% calls answered in under 30 seconds, less than 10% abandonment rate).
• Perform other related duties as needed to support clinic operations.

Compensation: Pay starting at $17.87.

Company Benefits:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.