Patient Scheduling Representative I
$19.89 - $28.84 per hourNorthshore
Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
- Sign on bonus: N/A
- Position: Patient Scheduling Representative I
- Location: Warrenville, IL
- Full Time/Part Time: Full-Time
- Hours: Monday-Friday 9:30 am-6:00 pm
- Rotating Weekends: 2 Saturdays per quarter 8:00 am-1:00 pm
- Required Travel: No
- Education:
- High School Diploma or GED (required)
- Experience:
- 1 year of customer service experience or healthcare experience required.
- Inbound Call Center experience preferred.
- Experience with Epic Prelude (Inpatient and Outpatient Registration), or Cadence (Scheduling) preferred.
- Skills:
- Excellent verbal communication skills to convey information clearly and effectively. Active listening skills to understand patient needs and concerns.
- Calm tense situations, solve problems to prevent escalation, and maintain a reassuring attitude with all customers, both external and internal.
- Keen attention to detail to ensure accuracy in the information provided.
- Knowledge of basic medical terminology.
- Technical skills and proficiency in the use of basic computer skills, including Microsoft Windows, Excel, Outlook and telephony applications.
- Schedule and register patient appointments from inbound phone queues in a courteous and professional manner.
- Promote positive patient experiences by minimizing call wait times and providing exceptional customer service.
- Handle patient requests, answering all decision tree questions properly and applying correct workflows and protocols.
- Utilize sharp attention to detail to accurately document relevant information and route encounters to the appropriate location to avoid delays in patient care.
- Schedule or reschedule patients for appropriate appointments based on available time slots, physician orders/referrals, and length of time required for appointment.
- Handle patient requests over the phone for multiple hospital outpatient departments, answering all decision tree questions properly and applying correct workflows and protocols.
- Communicate professionally and appropriately with all patients, physicians, and staff members.
- Receive, properly respond to, or redirect inquiries from patients, their representatives, payers, providers, internal departments, and other persons or entities.
- Collect information from patients and enter data into the electronic health record system (EPIC).
- Pre-Register and verify insurance eligibility, informing patients of their financial responsibility.
- Meets productivity standards, maintains established QA scores, targets, error ratios and reporting requirements as assigned by department leadership.
- Attend mandatory staff meetings, stay updated on policy changes, and incorporate them into routines.
- Communicate any issues or questions to the Manager, Supervisor, or Lead.
- Utilize tip sheets and knowledge-based articles to problem-solve or troubleshoot scheduling issues.
- Adhere to privacy (HIPAA) guidelines when speaking with patients and families.
- Verify order/referral information to ensure all orders are complete, containing the patient's name, procedure, diagnosis, date, and doctor's signature.
- Contact providers offices to clarify or obtain orders/referrals for outpatient appointments.
- Search fax solution for patient orders/referrals, as needed, and transcribe accurately matching all patient demographics against the patients EMR.
- Utilize available tools to verify and document Medical Necessity of outpatient services for Medicare patients in accordance with Local and National Medical Review policies (LMRP).
- May perform other duties as assigned.
- This position entails a high level of work performed at a computer terminal throughout the day with consistent use of a telephone or headset equipment.
- Prolonged sitting.
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off
- Community Involvement Opportunities
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Patient Scheduling Representative I in Warrenville, IL vacancy
$19.89 - $28.84 per hour
...expertise and years of experience, among other factors. Position Highlights: Job Description Position Highlights: Position: Patient Scheduling Rep Location: SRO Corporate Center Warrenville 4201 Winfield Road Full Time Hours: Hours are 8:30-5 pm when NOT working weekends...SuggestedHourly payFull timePart timeFor contractorsWork at officeMonday to FridayShift workWeekend work$19.89 - $28.84 per hour
...Patient Access Representative I Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and... ...efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role...SuggestedHourly payFull timePart timeRelocation packageMonday to FridayEndeavor Health Services
Naperville, IL2 days ago- ...Description At Northwestern Medicine, every patient interaction makes a difference in... ...with the clinical team to accurately schedule and coordinate infusion appointments... ...to detail. The Patient Services Representative reflects the mission, vision, and values...SuggestedFull timeWork at officeLocal areaRelocation package
Northwestern Memorial Healthcare
Warrenville, IL3 days ago $19.89 - $28.84 per hour
...Patient Access Representative- Emergency Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise... ...but not required Experience: 2 Years of registration, scheduling, patient accounts, cash collections or customer service...SuggestedHourly payFull timePart timeFor contractorsWork experience placementImmediate startRelocation packageMonday to FridayWeekend workAfternoon shift3 days per weekEndeavor Health Services
Elmhurst, IL18 days ago$19.89 - $28.84 per hour
...Patient Access Rep III Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and... ...obtained from each unit and adjusts appropriately in system. Schedules patient appointments. Transfers patients from wait list to...SuggestedHourly payDaily paidFull timePart timeShift workNight shiftEndeavor Health Services
Naperville, IL1 day ago$21.08 - $31.62 per hour
...Patient Access Representative Lead Hourly Pay Range: $21.08 - $31.62 - The hourly pay rate offered is determined by a candidate's expertise... ...efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role...Hourly payFull timePart timeRelocation packageMonday to FridayEndeavor Health Services
Naperville, IL2 days ago$17 per hour
...Patient Experience Coordinator (North Aurora) TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis... ...confident and empowered. Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events...Full timeTemporary workLocal areaFlexible hoursWeekend workDay shiftMedulla
Mooseheart, IL4 days ago$17.87 per hour
...Patient Access Rep Job Category: CALL CENTER Requisition Number: PATIE002832 Posted: April 27, 2026 Full-Time On-site... ...Duties: Operates a multi-line switchboard, directing calls and scheduling patient appointments according to clinic guidelines. Qualifications...Full timeTemporary workMidwest Cardiovascular Institute
Naperville, IL5 days ago- ...Responsible for greeting customers, providing information, and communicating with other departments. Responsible for appointment scheduling. Qualifications EDUCATION, EXPERIENCE, TRAINING 1. High School diploma or equivalent required. 2. Minimum of one year experience...Full timeWork at officeLocal areaShift work
Prime Healthcare
Elgin, IL4 days ago $15.1 - $22.7 per hour
...Patient Service Representative - Naperville - Internal Medicine Position Highlights: Full-Time, 40 hours/week Office Hours: Monday-Friday... ...to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling,...Full timeWork at officeImmediate startMonday to FridayShift workDuly Health and Care
Naperville, IL2 days ago- ...Patient Services Representative Performs various medical office tasks, including patient check-in/out, appointment scheduling, managing medical records, handling payments, and patient correspondence. High school diploma or equivalent. Preferred knowledge of scheduling...Temporary workWork at office
Midwest Cardiovascular Institute
Naperville, IL4 days ago - ...Part-Time Patient Services Representative (PSR) For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative... ...is responsible for greeting and checking in patients, scheduling appointments and following through with the checkout process...Part timeWork at office
Balance Health
Oak Brook, IL1 day ago $19 - $21 per hour
...State of Location: Illinois Position Summary: Our Patient Coordinators are the backbone of our clinics and have a direct... .... Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying...Full timeWork at officeIvy Rehab
Westmont, IL2 days ago$16 - $18 per hour
...organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience Coordinator, you will have the...Full timeFlexible hoursNight shiftAspen Dental
Bloomingdale, IL2 days ago$500 per month
Overview Come join our team! We have an immediate need for a Patient Service Representative in our Crest Hill, IL clinic! If you are ready to make an... ...area and reception counter throughout the day ~ Checks schedules for added, canceled and no-show appointments throughout...Hourly payFull timeTemporary workWork at officeLocal areaImmediate startForefront Dermatology
Crest Hill, IL5 days ago- **Job Title: Patient Services Representative****Job Summary:** We are seeking dedicated and compassionate Patient Services Representatives to join... ...accurately collected and entered into the system. - Schedule and confirm patient appointments, coordinating with healthcare...Work at office
Community Health Partnership of Illinois
Aurora, IL1 day ago - ...Overview Department: Primary care Schedule: Monday-Friday Facility: Prime Healthcare Medical Group Location: 1975 Lin Lor Lane, Elgin IL Responsibilities Responsible for greeting customers, providing information, and communicating with other...Full timeWork at officeLocal areaMonday to FridayShift work
Prime Healthcare Illinois Medical Group
Elgin, IL5 days ago $18.38 - $26.65 per hour
...Patient Service Representative (PSR) - Urology Hourly Pay Range: $18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's... ...procedures, provides front desk coverage. Answers incoming calls, schedules appointments, greets patients, registers new patients in...Hourly payFull timePart timeFor contractorsWork at officeMonday to FridayEndeavor Health Services
Naperville, IL16 hours ago- ...Position Summary Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking... ...responds to general patient requests, takes telephone messages and schedules patient appointments. Position Requirements Education and...Work at officeFlexible hours
Rush-Copley Medical Center
Aurora, IL2 days ago $19.8 - $29.7 per hour
...Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: Thursday-Friday 8:30am-5:0... ...Pay Range $19.80 - $29.70 Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients...Daily paidFull timeTemporary workPart timeFlexible hoursShift work2 days per week3 days per weekAdvocate Aurora Health
Naperville, IL1 day ago$911 - $1,103 per week
...Opportunity Job Details Profession: Non-Clinical - Administrative Pay: $911.00 to $1103.00 weekly Assignment Length: 26 Weeks Schedule: 5x8-Hour 08:00 - 17:00 Openings: 1 Start Date: 06-22-2026 Experience: 1 year Facility Info: Log in to view details Want a job...Aya Healthcare
Aurora, IL12 hours ago- ...Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or... ...billing and demographic information. 2) Coordinates scheduling of patient appointments (phone and in-person requests) accurately...
Advocate Health
Naperville, IL3 days ago $25.66 per hour
...Patient Service Representative Job Number: 26-00611 Progress on your journey to success! ECLARO is currently recruiting for a Patient Service Representative... ...general patient requests, takes telephone messages and schedules patient appointments. Primary Customers: Patients and...Work at officeFlexible hoursShift workEclaro
Aurora, IL1 day ago- ...Position Summary Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking... ...responds to general patient requests, takes telephone messages and schedules patient appointments. Position Requirements Education...Work at officeFlexible hours
Rush
Aurora, IL3 days ago $17.99 - $22.48 per hour
...culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serveand for each other.... ...and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. Responsible for...Full timePart timeWork experience placementFlexible hoursShift workWeekend workSilver Cross Hospital
New Lenox, IL5 days ago- ...Position Title: Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA... ...the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time...Contract workWeekend workAfternoon shift
ZOLL LifeVest
Naperville, IL4 days ago $18.38 - $26.65 per hour
...other factors. Position Highlights: Position: Patient Service Representative (PSR) - Urology Location: Naperville, IL Full Time:... ...procedures, provides front desk coverage. Answers incoming calls, schedules appointments, greets patients, registers new patients in...Hourly payFull timePart timeFor contractorsWork at officeMonday to FridayNorthshore
Naperville, IL1 day ago$18 - $22 per hour
...Join Fox Valley Medical Associates as a Full-Time Patient Services Representative in Batavia, IL, where your career can truly flourish! This onsite... ...with empathy and professionalism. You will assist in scheduling appointments, verifying patient information, and coordinating...Hourly payFull timeWork at officeMonday to FridayFox Valley Medical Associates Ltd
Batavia, IL4 days ago- ...and in a timely manner abiding by the “Telephone Etiquette” RCMG established competency. • Takes complete and accurate patient messages. • Schedules appointments for providers according to their scheduling guidelines and schedule template; links referrals to the...Contract workWork at officeFlexible hours
Solve IT Strategies, Inc.
Aurora, IL1 day ago $21 - $25 per hour
Pharmacy Technician - Patient Services Representative Job LocationsUS-IL-WOODRIDGE ID2026-188239 Line of BusinessAmerita Position TypeFull-Time Pay... ...in the inventory and quality assurance activities. Schedule: Monday - Friday 8:30am - 5:00pm * Competitive...Temporary workLocal areaMonday to FridayFlexible hoursWeekend workAfternoon shiftBrightSpring Health Services
Woodridge, IL2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Scheduling Representative I. Be the first to apply!
