Patient Scheduling Representative I

$19.89 - $28.84 per hour

Northshore

Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Sign on bonus: N/A
Position: Patient Scheduling Representative I
Location: Warrenville, IL
Full Time/Part Time: Full-Time
Hours: Monday-Friday 9:30 am-6:00 pm
Rotating Weekends: 2 Saturdays per quarter 8:00 am-1:00 pm
Required Travel: No

What you will need:

Education:
- High School Diploma or GED (required)

Experience:
- 1 year of customer service experience or healthcare experience required.
- Inbound Call Center experience preferred.
- Experience with Epic Prelude (Inpatient and Outpatient Registration), or Cadence (Scheduling) preferred.
Skills:
- Excellent verbal communication skills to convey information clearly and effectively. Active listening skills to understand patient needs and concerns.
- Calm tense situations, solve problems to prevent escalation, and maintain a reassuring attitude with all customers, both external and internal.
- Keen attention to detail to ensure accuracy in the information provided.
- Knowledge of basic medical terminology.
- Technical skills and proficiency in the use of basic computer skills, including Microsoft Windows, Excel, Outlook and telephony applications.

What you will do:

Schedule and register patient appointments from inbound phone queues in a courteous and professional manner.
Promote positive patient experiences by minimizing call wait times and providing exceptional customer service.
Handle patient requests, answering all decision tree questions properly and applying correct workflows and protocols.
Utilize sharp attention to detail to accurately document relevant information and route encounters to the appropriate location to avoid delays in patient care.
Schedule or reschedule patients for appropriate appointments based on available time slots, physician orders/referrals, and length of time required for appointment.
Handle patient requests over the phone for multiple hospital outpatient departments, answering all decision tree questions properly and applying correct workflows and protocols.
Communicate professionally and appropriately with all patients, physicians, and staff members.
Receive, properly respond to, or redirect inquiries from patients, their representatives, payers, providers, internal departments, and other persons or entities.
Collect information from patients and enter data into the electronic health record system (EPIC).
Pre-Register and verify insurance eligibility, informing patients of their financial responsibility.
Meets productivity standards, maintains established QA scores, targets, error ratios and reporting requirements as assigned by department leadership.
Attend mandatory staff meetings, stay updated on policy changes, and incorporate them into routines.
Communicate any issues or questions to the Manager, Supervisor, or Lead.
Utilize tip sheets and knowledge-based articles to problem-solve or troubleshoot scheduling issues.
Adhere to privacy (HIPAA) guidelines when speaking with patients and families.
Verify order/referral information to ensure all orders are complete, containing the patient's name, procedure, diagnosis, date, and doctor's signature.
Contact providers offices to clarify or obtain orders/referrals for outpatient appointments.
Search fax solution for patient orders/referrals, as needed, and transcribe accurately matching all patient demographics against the patients EMR.
Utilize available tools to verify and document Medical Necessity of outpatient services for Medicare patients in accordance with Local and National Medical Review policies (LMRP).
May perform other duties as assigned.
This position entails a high level of work performed at a computer terminal throughout the day with consistent use of a telephone or headset equipment.
Prolonged sitting.

What you will need: Benefits:

Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, and Vision options
Tuition Reimbursement
Free Parking at designated locations
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off
Community Involvement Opportunities

Apply

Vacancy posted 6 days ago

Similar jobs that could be interesting for youBased on the Patient Scheduling Representative I in Warrenville, IL vacancy

Patient Scheduling Representative I- Warrenville, IL
$19.89 - $28.84 per hour
...offered is determined by a candidate’s expertise and years of experience, among other factors. Position Highlights Position: Patient Scheduling Rep Location: SRO Corporate Center Warrenville 4201 Winfield Road Full Time Hours: 8:30-5 pm when NOT working weekends, When...
Suggested
Hourly pay
Full time
Part time
For contractors
Work at office
Monday to Friday
Shift work
Weekend work
Dormont Manufacturing Company
Warrenville, IL
1 day ago
Patient Scheduling-Registration Representative Naper/Plainfield
...Patient Services Representative The Patient Services Representative supports patient access and clinic operations by providing exceptional customer service, scheduling appointments, maintaining accurate patient information, and performing front desk and call center...
Suggested
Full time
Work at office
Flexible hours
Weekend work
Afternoon shift
Wheaton Eye Clinic
Naperville, IL
5 days ago
Patient Scheduling Representative Bilingual (Spanish) - Aurora
$20 - $21.87 per hour
...Employee performs accurate registration, walk‑in and telephone scheduling functions, including demographic and visit screening... ...keeping duties to assist in the creation of a high‑functioning, patient‑focused clinic registration operation. Employee will be cross‑...
Suggested
Hourly pay
Work experience placement
Work at office
Immediate start
Shift work
Weekend work
Graceworks
Aurora, IL
3 days ago
Patient Scheduling Coordinator | Growth & Benefits
$19.89 - $28.84 per hour
Dormont Manufacturing Co is seeking a Patient Scheduling Rep for its SRO Corporate Center in Warrenville, Illinois. This full-time position is pivotal in managing scheduling, insurance verification, and communication with nursing staff. In addition to a competitive hourly...
Suggested
Hourly pay
Full time
Weekend work
Dormont Manufacturing Co
Warrenville, IL
2 days ago
Patient Access & Scheduling Coordinator
Dormont Manufacturing Co is seeking a Patient Scheduling Representative I in Warrenville, IL. This full-time position involves scheduling and registering patient appointments, providing exceptional customer service, and utilizing electronic health record systems like EPIC...
Suggested
Full time
Dormont Manufacturing Co
Warrenville, IL
3 days ago
Patient Experience Coordinator Front Desk & Scheduling
$17 - $23 per hour
...providing excellent client experiences. Responsibilities include greeting clients, handling incoming and outgoing patients, processing payments, and scheduling appointments. This role requires a minimum of 1 year of related experience, and offers a competitive hourly...
Hourly pay
Full time
Part time
National Veterinary Associates
Naperville, IL
4 days ago
Patient Access Coordinator — Front Desk & Scheduling
...Services, LLC dba Duly Health and Care is looking for a Patient Service Representative to join their Lombard Physical/Occupational Therapy team.... ...providing exceptional service to patients, managing appointment scheduling, and using EMR systems to maintain records. The ideal...
Work at office
Midwest Physicians Administrative Services, LLC dba Duly Hea...
Lombard, IL
4 days ago
Patient Access Representative
$17.87 - $22.5 per hour
...drive growth, efficiency, and superior patient outcomes. Backed by WindRose Health Investors... ...a highly motivated Patient Access Representative to join our team! You will serve as the... ...-line switchboard, directing calls and scheduling patient appointments according to...
Hourly pay
Full time
Work at office
CardioOne
Warrenville, IL
3 days ago
Patient Access Representative - Days
...Patient Access Representative - Days page is loaded## Patient Access Representative - Dayslocations: EMO Addison 303 W Lake Streettime type: Part... ...machines + Minimum one to two years of registration, scheduling, patient accounts, cash collections or customer service experience...
Hourly pay
Full time
Part time
For contractors
Work at office
Immediate start
Shift work
Edward-Elmhurst Health
Addison, IL
3 days ago
Patient Access Representative
...Warrenville IL 60555 Responsibilities: • Consistently practices Patients First philosophy and adheres to high standards of customer... .../customer friendly manner. • Reaches out to patients to schedule an appointment as defined • Performs medical necessity checks...
Work at office
Shift work
Solve IT Strategies, Inc.
Warrenville, IL
1 day ago
Patient Access Representative - Days
$19.89 - $28.84 per hour
...Patient Access Representative Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years... ...machines Minimum one to two years of registration, scheduling, patient accounts, cash collections or customer service experience...
Hourly pay
Full time
Part time
For contractors
Work at office
Immediate start
Shift work
Weekend work
Endeavor Health Services
Addison, IL
1 day ago
Patient Accounts Representative
...Friday 7AM - 5:30PM Option to pick your hours within the above scheduled times Duties and Responsibilities Responsible for collecting, posting... ...claims to third party payers Maintain the strictest patient confidentiality and adhere to all HIPAA guidelines Responsibilities...
Part time
Local area
Monday to Friday
Shift work
Fox Valley Institute
Naperville, IL
1 day ago
Part-Time Patient Service Rep: Front Desk & Scheduling
Dulyhealthandcare is looking for a Part-Time Patient Service Representative in Naperville, Illinois. This role is vital for delivering exceptional... .... Your responsibilities will include greeting patients, scheduling appointments, and maintaining accurate records using the...
Part time
Dulyhealthandcare
Naperville, IL
4 days ago
Lead Patient Access Representative
$16.97 - $27.15 per hour
...being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 1... ...21 Job Description: *Monday - Friday from 8am-4:30pm Registers patients promptly and directs them to the correct department. Verifies insurance...
Full time
Work experience placement
Work at office
Local area
Monday to Friday
Flexible hours
Shift work
Night shift
AdventHealth
Hinsdale, IL
3 days ago
Patient Coordinator
$17 - $18 per hour
...surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians... ...individual looking to gain experience in healthcare. The work schedule will be Monday-Friday, no weekends or holidays. Essential...
Hourly pay
Full time
Temporary work
Work at office
Monday to Friday
Midwest Orthopaedics at Rush
Naperville, IL
3 days ago
Patient Access Rep
$17.87 per hour
...Patient Access Rep Job Category: Call Center Requisition Number: PATIE002832 Posted: April 27, 2026 Full-Time On-site Warrenville... ...: Operates a multi-line switchboard, directing calls and scheduling patient appointments according to clinic guidelines. Qualifications...
Full time
Temporary work
Midwest Cardiovascular Institute
Naperville, IL
2 days ago
Patient Experience Coordinator
$19 - $21 per hour
...Patient Experience Coordinator Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility... ...of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to...
Hourly pay
Full time
Monday to Friday
Pinnacle Fertility
Naperville, IL
15 hours ago
Patient Access Coordinator
$20 - $21 per hour
...Job Title Patient Access Coordinator Job Description At PT Solutions Physical Therapy, we're more than just a private practice... ...patients, manage check-in/check-out, verify information, and schedule follow-up appointments. Handle payments, explain financial responsibilities...
Full time
Private practice
Work at office
PT Solutions
Bloomingdale, IL
5 days ago
Patient Service Representative
...Position Summary Practice patient service representative proactively ensures an exceptional experience for patients when greeting, checking... ...to general patient requests, takes telephone messages and schedules patient appointments. Position Requirements Education...
Work at office
Flexible hours
Rush
Aurora, IL
1 day ago
Patient Service Representative - Dermatology
$15.1 - $22.7 per hour
## Patient Service Representative - DermatologyApplylocations: Naperville, Illinoistime type: Full timeposted on: Posted Todayjob requisition id:... ...shifts as opener or closer) + Fridays: 7:00am-12:00pm + Schedule will vary, will need to be flexible with starting early/leaving...
Full time
Work at office
Immediate start
Flexible hours
Shift work
Rotating shift
Dulyhealthandcare
Naperville, IL
3 days ago
Patient Service Representative
...compassionate, results‑driven care in a modern, patient‑first environment. We proudly maintain... ...a patient‑focused Patient Service Representative (PSR) to support front desk operations... ...patient check‑in/check‑out, medical scheduling, insurance verification, payment collection...
Full time
Temporary work
Work at office
Local area
Trov
Hinsdale, IL
3 days ago
Patient Services Representative
...Nature of Duties: Performs various medical office tasks, including patient check-in/out, appointment scheduling, managing medical records, handling payments, and patient correspondence. Qualifications: # High school diploma or equivalent. # Preferred...
Temporary work
Work at office
Midwest Cardiovascular Institute
Elmhurst, IL
3 days ago
Patient Service Representative
...Patient Service Representative (PSR) ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as... ...the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free...
Contract work
Weekend work
Afternoon shift
ZOLL LifeVest
Aurora, IL
2 days ago
Patient Service Representative
...Position Summary Practice patient service representative proactively ensures an exceptional experience for patients when greeting, checking in... ...to general patient requests, takes telephone messages and schedules patient appointments. Position Requirements...
Work at office
Flexible hours
Rush-Copley Medical Center
Aurora, IL
7 days ago
Patient Services Representative
...and in a timely manner abiding by the “Telephone Etiquette” RCMG established competency. • Takes complete and accurate patient messages. • Schedules appointments for providers according to their scheduling guidelines and schedule template; links referrals to the...
Contract work
Work at office
Flexible hours
Solve IT Strategies, Inc.
Aurora, IL
2 days ago
Patient Service Representative - OBGYN
$18.38 - $26.65 per hour
...supervision and according to established policies and procedures, provide front desk coverage. Answer incoming calls, schedule appointments, greet patients, register new patients in EPIC. Schedule laboratory and off‑site diagnostic tests requested by physician. Verify...
Hourly pay
Full time
Work at office
Local area
Monday to Friday
2200 Elmhurst Memorial Hospital
Elmhurst, IL
2 days ago
Patient Service Representative
$25.66 per hour
...Patient Service Representative ECLARO is currently recruiting for a Patient Service Representative in the Aurora, IL area for one of our clients... ...general patient requests, takes telephone messages and schedules patient appointments. Primary Customers: Patients and...
Work at office
Flexible hours
Shift work
Eclaro
Aurora, IL
2 days ago
Patient Service Representative
$16.75 - $24.26 per hour
...Responsible for greeting customers, providing information, and communicating with other departments. Responsible for appointment scheduling. Qualifications EDUCATION, EXPERIENCE, TRAINING High School diploma or equivalent required. Minimum of one year experience...
Full time
Work at office
Local area
Shift work
Prime Healthcare
Plainfield, IL
15 hours ago
Patient Service Representative - OBGYN
$18.38 - $26.65 per hour
...among other factors. Position Highlights: Position: Patient Service Representative (PSR) - OBGYN Location: Elmhurst, IL Full Time:... ..., provides front desk coverage. Answers incoming calls, schedules appointments, greets patients, registers new patients in...
Hourly pay
Full time
Part time
For contractors
Work at office
NorthShore University HealthSystem
Elmhurst, IL
3 days ago
Part-time Patient Service Representative
...Part-Time Patient Services Representative (PSR) For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative... ...is responsible for greeting and checking in patients, scheduling appointments and following through with the checkout process...
Part time
Work at office
Balance Health
Oak Brook, IL
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Patient Scheduling Representative I. Be the first to apply!