Valet Attendant - Cleveland, OH

Valet Attendant

The Valet Attendant delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures. Primary Objective The primary objective of the Valet Attendant is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience.

Duties and Responsibilities

• Vehicle Inspections
• Safety
• Compliance
• Housekeeping
• Customer Service and Teamwork
• Attendance and Professionalism
• Additional Responsibilities

Knowledge, Skills, and Abilities

Competency/Qualifications

Education/Experience

Certificates and Licenses

Hospitality, Customer Service and Communication

Organizational Support and Adaptability

Dependability and Safety

Physical Demands and Work Environment

Cell Phone Use

Pay Transparency

Additional Compensation and Benefits

Employee at Will Employment

Fair Labor Standards Act (FLSA)

Employee Leave

Equal Employment Opportunity (EEO) Statement

ADA and Equal Employment Opportunity (EEO) Compliance

Job Title: Valet Attendant

Department: Valet Parking Division

Reports directly to: Valet Supervisor / Guest Service Coordinator

Schedule: Full-time / Part-time Status: Non-Exempt Compensation: Hourly rate plus tips opportunities (Rates can vary by market / Tips based on service performance and customer interactions)