Specialized Account Manager

Job Description

Job Description

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics? Check out our website!

About the Position

We are looking for a high-energy individual to join our rapidly growing organization. The Specialized Account Manager has an opportunity to build a successful career in the trillion-dollar supply chain and logistics industry. Our world-class, paid training program gives you a solid foundation, and after that the sky is the limit for your growth.

We invest deeply in our new hires by providing up to 2 weeks of paid training to prepare them for their important role as a member of our team. The role will serve as a member of our brokerage team and will help support the growth of our specialized transportation base. The role will work closely with various members of our organization.

Principle Accountabilities

• Work directly with our valued carriers to deepen relationships and strengthen ITS' position as a best-in-class specialized transportation provider.
• Work as needed with our customers to build unique and out-of-the-box solutions to complex specialized transportation needs.
• Proactively solicits new and existing accounts for new opportunities, documenting, communicating, and executing all business requirements.
• Becomes the Specialized transportation expert, training and enabling brokerage teams to become more knowledgeable in the field.
• Proactively on-boards and develops new customers including creating, updating, and maintaining new and existing SOPs.
• Works closely with the Outside Sales team to help develop and leverage the sales strategy to land new opportunities for both new and existing customers.
• Ensures customer interactions and feedback are entered into the CE.
• Prices all opportunities (ad-hoc, bid board, dedicated, etc.)
• Maintains the client pipeline and hits internal CRM KPI's established.
• Negotiates customer rates and creates RFPs.
• Responsible for ensuring excellence in our data integrity.
• Provide excellent customer service in a timely manner, including shipment status updates, communicating with customers, and updating to customer portals.
• Additional duties as assigned.

About The Requirements

The ideal candidate must have an above average attention to detail and be very organized. The candidate must be able to thrive in a fast-paced, team-oriented environment. Additional attributes we seek include:

• Minimum of 3 years of experience in logistics required.

• Strong understanding of specialized equipment, permitting processes, and freight pricing.

• Minimum 2-year industry experience in 1 or more of the following: construction, energy, manufacturing, and infrastructure.

• Strong operational background.

• Associate degree preferred.

• Strong Customer Service skills required.
• Ability to multi-task and maintain deadlines.
• Strong work ethic and positive attitude.
• Advanced Microsoft Office Suite.

• Must work onsite

• Pay: $50- $60K Base + uncapped commission (table goals)

The Compensation for this position is highly competitive and includes a comprehensive benefits plan with a matching 401k.