Senior Sales Associate

Senior Sales Associate Location: Melbourne Job Type: Full-time CLINIC NAME Compensation Package: An incoming Senior Sales Associate can expect to be brought in starting at $18/hr base with the opportunity to grow from there. Schedule/Availability: Must be available and able to work weekends (sat AND sun) regularly. Must have full availability to work and be scheduled for full-time. Must be available to work during Clinic Operating Hours (as posted on website *subject to change). You must be able to commit to a schedule made 60 days in advance. Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed. About This Exciting Role: The Senior Sales Associate supports the day-to-day operations of the clinic by leading through example on the sales floor and ensuring a consistent, high-quality client experience. This role acts as an experienced peer leader—helping drive sales performance, providing informal guidance to team members, and ensuring operational tasks are completed accurately and efficiently. The SSA is responsible for supporting smooth shift execution and operational excellence but does not hold final authority for hiring, scheduling, or policy decisions. Reports To: Clinic Manager

ESSENTIAL FUNCTIONS

Sales & Client Experience Lead by example in achieving daily sales and conversion goals. Deliver exceptional client service by educating clients on products, memberships, and treatments. Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up. Reinforce Skin Laundry’s service standards and brand values during every client interaction. Operational Execution Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness. Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts. Ensure cleanliness, organization, and merchandising standards are consistently met. Execute operational checklists and compliance tasks as directed by the ACM or CM. Team Support & Peer Leadership Provide on-the-floor coaching and real-time feedback to Sales Associates. Support onboarding and training of new team members under ACM/CM guidance. Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate. Foster a supportive, inclusive environment that encourages collaboration and growth. Compliance & Safety Follow and reinforce all operational policies and loss prevention procedures. Report any safety, compliance, or operational concerns promptly. Maintain professional conduct consistent with Skin Laundry’s standards of integrity and respect.

MARGINAL FUNCTIONS

Participate in regional meetings, trainings, or team events as assigned. Assist with in-clinic activations, promotional events, or marketing initiatives. Provide occasional coverage for peer shifts to ensure continuous operations.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

Technical & Operational Intermediate knowledge of retail operations, POS systems, and cash handling. Familiarity with Zenoti or similar scheduling and sales software. Strong product knowledge and passion for skincare and client education. Interpersonal & Leadership Advanced interpersonal skills with the ability to coach peers and foster teamwork. Strong communication and problem-solving abilities. Reliable, proactive, and accountable in daily execution. Experience & Education Minimum 1–2 years of retail, hospitality, or service experience required. Leadership or keyholder experience preferred. You must be at least 18 years of age to apply Travel as an Opportunity Travel is not a requirement for this role but may occasionally involve providing support to neighboring stores during peak times or special events. Flexibility as a Strength This role requires flexibility in working hours, including evenings, weekends, and holidays, to meet the demands of high-volume clinic environments. This provides opportunities to lead during peak times, oversee key events, and support new initiatives. In-Person Connections The Senior Sales Associate role is an on-site role, requiring a strong presence during assigned shifts to lead operations, engage with clients, and support team success. Employee Benefits & Perks: Skin Laundry Complimentary Employee Treatment & Product Discount Program Vacation leave, sick leave, and 10 Paid holidays Parental Leave Health insurance - Medical, Dental, and Vision insurance options 401k Flexible Spending Accounts (FSA) - Health Care and Dependent Care Voluntary Term Life insurance for employee, spouse, and child(ren) Employee Assistance Program (EAP) Voluntary Accidental Death & Dismemberment (AD&D) Voluntary Commuter Benefits Voluntary Legal Benefits Voluntary Group Accident insurance Voluntary Critical Illness insurance Voluntary Hospital Indemnity insurance ADP LifeMart - discounted products, services, and experiences 5 ways we give back to YOU We are committed to your growth You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work. Work/Life Balance We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work. You will be led, not managed The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize and over-look. Speak Up Culture Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs. We don’t hire jerks It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here. We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice. Equal Opportunity Employer: At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation Assistance: Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact View email address on click.appcast.io Employment Agencies: Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to a Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry’s resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.