AWS Contact Center Engineer
Compunnel
We are looking for an experienced AWS Contact Center Engineer to lead the design, integration, and optimization of cloud-based contact center solutions. The ideal candidate will have deep technical expertise in AWS Connect, CRM integrations, and voice network architecture, with a strong focus on automation and scalability. Key Responsibilities Design and implement contact center solutions using AWS Connect. Integrate AWS Connect with CRM platforms such as Salesforce, Zendesk, or custom-built solutions. Configure and customize contact center systems to meet business requirements. Architect and troubleshoot voice network components including PSTN, SIP, and carrier routing. Collaborate with cross-functional teams to ensure seamless system integration and performance. Required Qualifications Minimum 7 years of experience in contact center engineering, system integration, or related roles. Hands-on experience with AWS Connect and CRM integrations. Strong understanding of PSTN, SIP, and contact center voice architecture. Preferred Qualifications Knowledge of Unified Communications (UC) platforms and their integration with contact center technologies. Experience in designing voice networks for high-volume, multi-channel environments. #J-18808-Ljbffr
Vacancy posted 1 day ago
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