Sr Service Rep

Equipment Setup Technician

This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.

Job Functions

• Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup
  • Instructs patient in the safe and proper use of equipment
• Makes oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system
  • Deliveries may include refilling reservoirs with liquid oxygen from avan mounted tank
• Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center
  • For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
  • Responsible for equipment maintenance per schedule recommended by the manufacturer
• Maintains company vehicle in clean and orderly manner
  • Makes daily inspections and complete proper paperwork
  • Maintains established preventative maintenance schedule
• Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
• Maintains cleanliness and organization of warehouse/storage area
• Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
  • Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
• Works as on-call service representative evenings and weekends on an as scheduled basis
  • Frequency is determined by the center size and the number of employees available to share in the responsibility
  • Must respond in a timely manner and record information on Service Call Report
• May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
• Acts as group leader for service representatives
• Oversees warehouse operations
• Overtime may be required
• Direct the work of one or more service representatives giving them routing instructions and daily work assignments
• Maintain center inventory and provide purchase requisition to center manager to order new stock as needed to maintain inventory levels as required

Education

• High School Diploma or General Education Degree (GED), required

Work Experience

• One to three months related experience and/or training, required
• Equivalent combination of education and experience, required

Knowledge, Skills, and Abilities

• Must be 21 years of age
• Must be good with people, both verbal and writing
• Must be computer literate