Client Service Representative

Veterinary Client Service Representative

Do you love animals, enjoy helping people, and thrive in a fun, team-oriented environment?

We are seeking a friendly, organized, and compassionate Veterinary Client Service Representative to serve as the first point of contact for our clients and patients. This role is vital in creating a welcoming experience while ensuring efficient communication and smooth daily operations. The ideal candidate excels in customer service, multitasking, and maintaining a calm, professional demeanor in a fast-paced environment.

Responsibilities:

Greet clients and patients warmly, providing a positive and professional first impression

Answer incoming calls, schedule appointments, and address client inquiries

Manage appointment flow to support efficiency for the medical team

Accurately enter and update patient and client information in the computer system

Process payments, invoices, and financial transactions

Communicate clearly with veterinarians, technicians, and kennel staff to ensure continuity of care

Provide clients with information regarding services, treatments, and general pet care

Handle multiple tasks simultaneously while maintaining attention to detail

Assist with administrative duties such as filing, email communication, and record keeping

Helping maintain a clean, organized, safe, and welcoming hospital environment, both inside and outside.

Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside

Qualifications:

Previous customer service experience preferred; veterinary or medical office experience preferred

Strong computer skills and ability to learn practice management software

Excellent verbal and written communication skills

Ability to multitask and remain organized in a fast-paced environment

Comfortable handling sensitive or emotional situations with empathy and professionalism

Ability to remain calm under pressure

A positive team player who is willing to jump in and help wherever needed

Reliable, responsible, and flexible.

A reliable and flexible schedule is a must.

Benefits:

Competitive pay

Opportunities for growth and advancement

Employee pet care discounts

Supportive, team-oriented workplace culture

Medical, dental benefits, and vision

401(k)

Free wellness subscriptions (Head Space)

WOOF University, offering abundant of training in a variety of topics

Opportunities to give back through strong Shelter partnerships and VCA Charities

Paid vacation/sick days