Systems Engineer MacOS Support

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.


By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an experienced Systems Engineer MacOS Support to support our Endpoint Engineering Team our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.

The Systems Engineer - MacOS Support provides technical assistance in maintaining and improving MacOS baselines and supporting MacOS lifecycle management across the enterprise environment. This role works closely with the MacOS Lead and the Endpoint Engineering Team to implement, troubleshoot, and optimize MacOS configurations, deployments, and automation processes.

The Systems Engineer Support role contributes to the systems engineering process by assisting with requirements analysis, identifying deficiencies in hardware and software, and supporting system integration and technical management activities. This position is hands-on, client-focused, and essential to delivering high-quality MacOS endpoint support.

Location: Onsite Albany Labs - Albany, NY, Or Washington, DC

Salary Range: $100,000-110,000/annually. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities

• Assist in implementing and maintaining MacOS baseline configurations
• Support the MacOS device lifecycle, including provisioning, patching, upgrades, compliance, and decommissioning
• Help execute automation and scripting tasks under guidance of the MacOS Lead (including BASH scripting and Apple development practices)
• Troubleshoot technical issues and optimize system configurations in collaboration with the MacOS Lead and other team members
• Assist with the transition of MacOS device management to Microsoft Intune and support ongoing EMM-related updates
• Participate in testing, validation, and deployment of OS upgrades and new software across enterprise MacOS devices
• Document technical procedures, baseline configurations, and troubleshooting steps for knowledge sharing and continuity
• Support reporting and status updates for MacOS engineering initiatives as requested by the MacOS Lead

Team Coordination and Delivery Support

• Collaborate with the MacOS Lead and Endpoint Engineering SMEs to complete assigned tasks and deliverables
• Communicate status, risks, and issues in a timely manner to the Lead and Project Manager
• Assist in coordinating tasks and workloads with other team members to ensure smooth operations
• Participate in team meetings, technical reviews, and planning sessions to provide updates on assigned work

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 5+ years of relevant experience supporting MacOS environments, enterprise deployments, or IT systems engineering. An additional 8 years of relevant experience can be substituted for the degree requirement for a total of 13+ years of relevant experience.
• Basic to intermediate proficiency in BASH scripting and Apple development practices
• Familiarity with MacOS lifecycle management and endpoint configuration tools
• Exposure to enterprise mobility management platforms (Microsoft Intune for MacOS preferred)
• Ability to follow technical direction and implement solutions under the guidance of senior engineers
• Strong analytical and troubleshooting skills
• Effective communication skills for collaborating with team members and providing client support

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements:
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email View email address on click.appcast.io and request assistance.


Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email View email address on click.appcast.io.


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