Service Advisor

Service Advisor Opportunity at Pohanka Volkswagen of SalisburyPohanka Volkswagen of Salisbury is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment, temperature-controlled shop, and all of the tools and training that you need to be successful. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!Why Work Here:Time Magazine National Quality Dealer Award WinnerThe Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nationDistinguished Service Citation from the Automotive Hall of FameConsistently Featured in Metropolitan Magazine for Professionalism and for Community ContributionsGrowth Opportunities Within the CompanyWe Offer:Medical, DentalLife and Disability401K with Company ContributionPaid VacationPaid Personal LeavePaid HolidaysMonthly Bonus PotentialVehicle Purchase ProgramsResponsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend needed maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersMaintain High Satisfaction Score Through Customer SurveysRequirements:Proven record of achieving exceptional Customer SatisfactionMaintain Proper Dress and Hygiene to Reflect Company in a Positive WayExcellent communication skillsPositive and personalityAbove average energy levelPersonal and professional integrityPast experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plusAbout the DealershipThe Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!Here at the Salisbury location, we have 9 rapidly growing stores that have continued to make an impact in the Delmarva community.