Customer Service Representative
$18 - $21 per hourCollabera
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Days Left: 24 days, 4 hours left Apply Note:
- The position is Onsite (No Work from Home).
- Position: Customer Service Representative (Level III)
- Industry: Banking/Financial Services
- Job Duration: 12 Months (Possible Extension/Conversion)
- Location: 4500 Amon Carter Blvd Fort Worth TX US 76155
- (Onsite - No Work from Home)
- Schedule: Monday - Friday (40 Hours/Week)
- Training Hours: Monday - Friday | 9:00 AM - 5:30 PM EST
- Post Training Work Schedule: 4X10 and 5X8 schedules available
- 4X10 schedule
- Monday, Thursday, Friday, Saturday (6 AM - 4:30 PM EST)
- Monday, Tuesday, Friday, Saturday (8 AM - 6:30 PM EST)
- Monday, Tuesday, Wednesday, Saturday (10:30 AM - 9 PM EST)
- Monday, Wednesday, Thursday, Sunday (6 AM - 4:30 PM EST)
- Monday, Thursday, Friday, Sunday (8 AM - 6:30 PM EST)
- Monday, Tuesday, Wednesday, Sunday (10:30 AM - 9 PM EST)
- 5X8 schedule
- Monday - Friday (10 AM - 6:30 PM EST)
- Monday - Friday (11 AM - 7:30 PM EST)
- Monday - Friday (12 PM - 8 PM EST)
- Monday - Friday (12:30 PM - 9 PM EST)
- Pay Rate: $18-$21/hour
- Pay Structure: Bi-Weekly (Once Every 2 weeks)
- Interview Process: In-Person Interviews - 7/9; 7/10; 7/13; and 7/14
- Support participants with employer-sponsored 401(k), pension, and deferred compensation plans.
- Provide exceptional customer service by answering account-related inquiries.
- Guide customers through account transactions and retirement benefit processes.
- Process financial transactions accurately while maintaining compliance.
- Navigate multiple systems simultaneously while documenting customer interactions.
- Resolve customer concerns and de-escalate difficult situations professionally.
- Maintain confidentiality while handling sensitive customer information.
- Work in a fast-paced, high-volume call center environment.
- 2+ years of Customer Service experience.
- Strong verbal and written communication skills.
- Ability to multitask across multiple systems/screens.
- Proficiency in Outlook, Word, and PowerPoint.
- Strong typing and documentation skills.
- Ability to work in a high-volume call center environment.
- Excellent problem-solving and conflict-resolution skills.
- Ability to handle confidential information professionally.
- Positive attitude and willingness to accept coaching.
- Banking or Financial Services experience.
- Call Center experience.
- Experience supporting retirement or benefits-related products.
- Strong customer relationship management skills.
- Self-motivated and team-oriented mindset.
- Professional business casual attire is required (including interviews).
- Strong attendance and punctuality are mandatory.
- Time off during the training period is strongly discouraged.
- Must be comfortable working onsite throughout training.
- Cell phone usage is restricted during work hours except in designated areas.
- Customer Service
- Call Center
- Customer Support
- Financial Services
- Banking
- Retirement
- 401(k)
- Pension
- Financial Transactions
- Account Support
- Transaction Processing
- Data Entry
- MS Office
- Communication Skills
- Customer Relations
- Computer Skill
- Recruiter
- Phone
- Milan Sharma
- View email address on click.appcast.io
Vacancy posted 3 days ago
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