Community Manager

Monitor, moderate and participate as needed in OCLC community forums, maintaining a welcoming and productive environment for member discussion across community spaces Develop and implement engagement strategies that increase member participation, deepen member connection to the OCLC cooperative, amplify member-generated content, and support a sense of shared professional community Identify and nurture community members who demonstrate leadership potential, connecting them to opportunities for greater contribution and visibility through programming, events, and community roles Serve as a liaison between community members and internal OCLC teams, ensuring that member voices are heard, prioritized, and responded to in a timely and meaningful way Coordinate the review and community response process for member-submitted product enhancement ideas, ensuring all submissions receive responses and that patterns in member feedback are clearly communicated to relevant internal teams Manage day-to-day content, activity, and organization across OCLC Community Center spaces, ensuring content is current and accurate Build and configure community spaces and workflows, applying working knowledge of platform architecture, HTML, and online systems, to develop spaces that support member needs and program goals Test, troubleshoot, and iterate on platform functionality, approaching technical challenges with curiosity and persistence Deliver regular community engagement reports to internal stakeholders, drawing on established reporting infrastructure to communicate community health, participation trends, and areas of opportunity Interpret, analyze, and communicate reporting outputs clearly and accurately, translating community data into relevant insights and flagging trends for different stakeholder audiences Plan and execute a regular cadence of virtual community programming, including product update webinars, office hours, and community presentations, coordinating with internal subject matter experts and product stakeholders to develop relevant, well-organized sessions Manage all logistics for recurring programming, including scheduling, speaker coordination, platform setup, communications, and post-event follow-up, ensuring consistent and reliable delivery Lead end-to-end planning and execution of annual or bi-annual virtual event series, managing the full program lifecycle from initial concept and call for proposals or agenda development through post-event wrap-up and reporting Requirements Master's degree in Library Science or equivalent professional experience in a library or library-adjacent environment Demonstrated knowledge of library environments, workflows, and the professional needs of library staff across institution types Experience managing or contributing to online community platforms, with comfort navigating platform systems, learning new tools, and troubleshooting independently Strong written and verbal communication skills, with the ability to translate complex product or technical information into clear, accessible messaging for community and internal audiences Proven ability to manage multiple concurrent projects and priorities with strong attention to detail and follow-through Experience planning and executing virtual events or programming, including working with presenters, managing logistics, and coordinating across internal and external stakeholders Ability to work effectively across teams, building productive relationships with colleagues in teams across the organization Adaptability and willingness to shift priorities and approaches as organizational and community needs evolve Familiarity with reporting tools and data outputs, with the ability to interpret and communicate community data to stakeholder audiences Curiosity about and comfort experimenting and iterating with AI tools to identify opportunities to streamline workflows and improve the member experience with the Community Center Core Competencies Demonstrates expertise in community engagement and management, with a strong focus on virtual event planning, member participation strategies, and effective communication of community insights. Proficient in navigating online community platforms and utilizing reporting tools to enhance member experiences and organizational collaboration. Highest-signal resume keywords Community Engagement Strategies Virtual Event Planning Strong Written And Verbal Communication Data Interpretation And Reporting Online Community Platform Management ATS Optimization Keywords Hard Skills Library Science Community Management Project Management Event Coordination HTML Data Analysis Troubleshooting Platform Architecture Content Management Member Engagement Soft Skills Attention To Detail Adaptability Relationship Building Curiosity Collaboration Certifications & Qualifications Master's Degree In Library Science Industry Keywords Library Environments Member Participation Professional Community Stakeholder Communication Community Health Tools & Technologies Reporting Tools Online Community Platforms AI Tools #J-18808-Ljbffr