Store Manager

Store Manager Full Time Sales Nashville, Nashville, TN, US Founded in London in 1991, Boden has spent more than three decades building a loyal global following through beautifully made clothing, exceptional quality, and outstanding customer experiences. What began as a small mail-order business has grown into an internationally recognized fashion brand serving customers across the UK, United States, Germany, Australia, and beyond. Today, we're proud to be expanding our retail footprint across the US, bringing the Boden experience to life through thoughtfully curated store environments and exceptional customer experiences. This is an exciting opportunity to join an established global brand during a period of continued growth and expansion in the United States. Stylish, grounded, uplifting – these values show through everything we do at Boden. Without collaboration, honesty, and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden. Overview: TheroleoftheStoreManagerwilltakefullownershipofthestore,keepingoperationsrunningbrilliantlyfromstocktoservicestandardswhileusingsoundcommercialjudgementtocreateadelightfulcustomerexperienceandstrong,steadybusinessresults. How We Lead at Boden Being a manager at Boden is about giving people clarity, backing them properly, and helping them do their best work.You make things make sense. You take big ideas and turn them into clear priorities, so people know what they’re doing and (most importantly) why it matters.Your communication is clear and open - you listen and you don’t overcomplicate things.You take responsibility. When big decisions need to be made, you make them. When things change, you adapt. And when things don’t go to plan, you own it and move things forward.You stay close to what matters - our customer, our brand and our goals - using that to guide decisions and keep teams aligned. Most importantly, you build a team people actually want to be part of - where people feel trusted, supported and able to grow. Role Responsibilities:

BUSINESSLEADERSHIP

Managetheoperations,day-to-day,sales,compliancewithalloperatingguidelines,ensuringtheachievementofsetincomeandprofittargets Operatewithahighlevelofautonomyandownership, making day-to-day commercial, operational, and people decisions in alignment with business strategy and company culture Driveandmaximizesalesperformancetoconsistentlyachievetheoverallsalesbudgetobjectiveswhileensuringoperationalintegrityandmonitoringmonthlyprofitability Demonstrateanentrepreneurialmindset,proactivelyidentifyingopportunitiestoimprovestoreperformance,customerexperience,andlocalmarketexecution Analyzemonthlystoreperformanceandreportcurrenttrendstocovereveryaspectofthebusinessincludingcompetitorperformance Demonstratesalesleadershipbyplayinganactiveroleonthesalesfloorthroughcustomerengagement,ensuringthehighestlevelofcustomerserviceisprovidedandannualmysteryshopgoalsaremet Manageandsupportstocklevelsthroughdirectcommunicationwithkeybusinessdepartmentstomaximizefull-priceselling,maintainahighsell-throughaswellasalignwithnewproductlaunches Trainandcommunicatecurrentcollectionknowledgetoallassociatestoensuretheteamisfullyeducatedonbrandpillarsandseasonstrategyandpartnerwiththeappropriateinternaldepartmentsforproductsupport ActivelybuildandleveragepartnershipswithHomeOfficeandUSDistributionCenterteams,stakeholders,andexternalpartnerstoobtainsupport,shareinsights,andresolveissueseffectively Balanceindependencewithaccountability,ensuringdecisionsalignwithbrandstandards,financialtargets,andbroaderbusinessstrategy

STOREOPERATIONS

Overseetheprocessingofdailyincomingandoutboundmerchandiserequestsandshipments Provideaccuratemonthlyschedulesbyanalyzingpeakhourstoensureadequatefloorcoverageandtimelysubmissionofpayrollrecordsforallemployees Supportandmaintainvisualmerchandisingstandardssetbythebrandguidelines Ensuremerchandiseisprepared,displayedandreadyforsaleinaccordancewithbrandguidelines DevelopandcommunicateretailrelatedpoliciesandproceduresincoordinationwiththeHeadOfficeRetailteam Controlandsuperviseorderquantities,inventoryresultsandsalespreparations Exercisestrongjudgementinseekingguidance,recognizingsituationsthatrequirealignment,escalation,orspecialistinput

CUSTOMERFOCUS

Promotebrandawareness,establishmarket/storepresence,andcapturecompetitivemarketsharethroughcommunityoutreachandcompanysponsoredevents Leadtheteambyexampleexecutingsuperiorcustomerserviceandaftersalesexperiencetoincreaseandretaincustomerloyalty MonitormonthlyCRMdatabasereportingtoensurethecaptureofmeaningfulcustomerdataforthepurposeofbuildingrelationshipstopersonalizefutureclientdevelopmentopportunities FollowuponKPI’s,customerexperienceandjourney Qualifications and Competencies: Bachelor'sdegreeinarelatedfieldpreferred,orequivalentcombinationofeducationandrelevantexperience 3-5yearsofretailmanagementandoperationalexperience,withdemonstratedleadershipresponsibility Abilitytodemonstratesoundjudgementandaccountability,withtheabilitytoactconfidentlyastheprimaryonsitedecisionmaker Provenabilitytomanagecompetingprioritiesinafast-paced,results-drivenenvironment Stronganalyticalskills,includingtheabilitytoreviewsalesreports,identifybusinesstrends,andrespondquicklytotheneedsofthebusiness Trackrecordofdeliveringexceptionalcustomerexperiencesthatbuildbrandloyaltyanddrivemeasurableresults Solidbusinessacumenwithawarenessofindustrytrendsandcompetitivelandscape Passionforthefashionindustryandenthusiasmforthebrand,includinganappreciationofitsBritishheritageanddesignaesthetic Abilitytooperateeffectivelyunderremoteleadershipwhilemaintainingstrongcommunicationandexecutionstandards Strongverbalandwrittencommunicationskills,withtheabilitytobuildeffectiveworkingrelationshipsacrossteams Highlyorganizedandresults-oriented,withademonstratedabilitytotakeinitiative,driveperformance,andmaintainaccountability ProficiencyinMicrosoftOfficeapplicationsincludingWord,Excel,PowerPoint,andOutlook ExperiencewithShopifyPOSideal Flexibilitytoworkaretailmanagementschedule,includingevenings,weekends,holidays,andoccasionaloff-hoursasneeded Abilitytostandandwalkforextendedperiodsoftime Abilitytolift,carry,andmovemerchandiseupto50lbs Frequentbending,kneeling,reachingandotherphysicalmovementsrequiredforstocking,organizingandvisualmerchandising Manualdexterityandhand-eyecoordinationtohangandfoldgarments,attachtags,andoperatePOSsystem,aswellasperformothertasksrequiringfinemotorskillsandattentiontodetail Our Behaviours At Boden, how we work matters just as much as what we deliver. We keep things simple. We say what we mean, keep each other in the loop, and follow through on what we’ve said we’ll do.We care about doing a good job - and we care about each other. We’re always kind, often honest, and we will push for high standards without making it heavy. We know what we’re good at, we lean on each other when needed, and we show up as a team - taking ownership and getting things done together. WhatWeOffer: 401(k) 401(k)Matching EmployeeDiscount PaidTimeOff HealthInsurance FlexibleSpendingAccount VisionInsurance DisabilityInsurance LifeInsurance We want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping thrive in it and celebratin gtheir individuality. #J-18808-Ljbffr Boden