Customer Service Representative - bilingual

Job Description

Job Description

Bilingual Customer Service Job Description

Position Overview

Communicates with customers on quotes, orders and general business matters. Coordinates customer shipping requirements with manufacturing, and assure correct products and quantities are shipped to customers.

Position Responsibilities:

Manage incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Understand and follow company policies and ISO procedures

Process orders, work orders and quotes in our ERP System

Check purchase orders for correct pricing and delivery, contacts customer when needed

Provide delivery and tracking information to customer when needed

Support shipping department on occasions to locate freight or schedule a pick up that has been delivered to wrong location

Check all purchase orders to ensure accuracy upon entry

Serve as liaison with sales, manufacturing, purchasing, engineering, and shipping personnel

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Aid accounting on collection of some accounts

Position Requirements

Excellent written and oral communication skills

Advanced software/computer skills and knowledge (Excel and Word)

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Must be detailed oriented, well organized and an ability to multi-task to meet critical deadlines

Customer orientation and ability to adapt/respond to different types of characters

Two (2) years or more of experience in a customer service, shipping/receiving, material planning, or similar role within a manufacturing setting

Degree in Business Administration, whether Bachelor, Associates, or equivalent is highly preferred

Ability to retain critical knowledge of customer web-sites, portals

Fully bilingual English-Spanish

Qualifications/Skills:

High attention to detail.

Strong sense of time organization and urgency

Ability to work independently and within a team

Good communication and interpersonal skills

Capable of perform repetitive tasks

Ability to perform tasks involving moderately heavy objects

Work hours:

Monday through Friday 8am – 5pm

Overtime, weekends, and holidays may be required dependent on the needs of the business

Benefits

This is a non-exempt position, company payroll practices every Thursday

Competitive benefits package:

Medical and dental ($100 deductible),

401k with 100% company match up to 5%,

Safety shoe reimbursement

Company paid holidays, birthday pay,

Paid Time Off

Critical features of this job are described above. They may be subject to change at any time due to reasonable accommodation, department changes, job requirements, and/or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other non-essential assignments and duties. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, with or without notice.

We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, gender, religion, national origin, disability, veteran status or any other criteria protected by federal, state or local law.

CREFORM pipe and joint material handling system. Common structures include flow racks, workstations, stands, display boards, carts, and AGVs. Structures are quickly customer designed and assembled. Commonly used as a tool to support LEAN Manufacturing, Kaizen-C.I., and 5-S programs since Creform structures may be easily reconfigured and recycled to meet changing needs. More than 700 components and 30 years of experience. Corporate office in Greer, SC, offices in Georgetown, KY, and Novi, MI. Also, technicians can work inside of auto manufacturing facilities, such as Toyota & BMW.

Company Description

CREFORM pipe and joint material handling system. Common structures include flow racks, workstations, stands, display boards, carts, and AGVs. Structures are quickly customer designed and assembled. Commonly used as a tool to support LEAN Manufacturing, Kaizen-C.I., and 5-S programs since Creform structures may be easily reconfigured and recycled to meet changing needs. More than 700 components and 30 years of experience. Corporate office in Greer, SC, offices in Georgetown, KY, and Novi, MI. Also, technicians can work inside of auto manufacturing facilities, such as Toyota & BMW.