Loan Servicing & Escrow Supervisor (Hybrid, Chicago, IL)

About Byline Bank Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full‑service commercial bank serving small‑ and medium‑sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small‑ticket equipment leasing solutions, and is one of the top U.S. Small Business Administration (SBA) lenders according to the national SBA rankings by volume FY2024. Byline Bank is a member of FDIC and an Equal Housing Lender. Awards U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest, Finance & Overall in 2024‑2025, 2025‑2026. Chicago Sun Times Chicago’s Best Workplaces 2024 Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management) Forbes America’s Best Small Employers 2023 Objective of Position The Loan Servicing & Escrow Supervisor is responsible for the daily operations of the Escrow Servicing and Participation Servicing team. This role will ensure that all aspects of loan servicing – establishing escrow accounts to the core system, disbursing real estate and tax payments, performing escrow analysis, the loan boarding of parts/syndications, daily servicing of part related transactions and supporting the business units with the highest integrity and quality customer service. Duties and Responsibilities Monitors the administrations of all Loan Servicing department functions and ensures all servicing functions are regulatory compliant. Reviews, analyzes and evaluates workflow, systems processes, and department needs for continual process improvements. Responsible for establishing team/individual goals, provides routine coaching for personal development, completes performance reviews and maintains open, clear, consistent communication with individuals on performance. Manages and leads teams responsible for Participation Servicing and Escrow Servicing. Monitors the administration and servicing of the participation and syndication loan portfolio activity. Supervises all escrow processing and insurance tracking for both escrowed and non‑escrowed property and/or flood insurance. Participates in Core system releases and enhancements, including training of staff. Participates in loan system conversions of acquired institutions. Reviews the policies and procedures to ensure compliance with all company, investor and regulatory requirements and laws. Maintains G/L asset accounts and suspense accounts, ensuring weekly and monthly G/L reconciliations from Finance are complete and accurate; follow‑up research is performed on all outstanding items. Demonstrates a comprehensive understanding of how the loan servicing function contributes to achieving overall business goals. Completes projects and audits for the Loan Operations department. Participates in ongoing training programs, including online banker training courses. Establishes and maintains effective working relationships with other employees and customers. Assists in drafting, implementing and modifying department policies and procedures. Gathers data, prepares, and distributes periodic reports for internal sources and external entities as necessary (i.e. daily, monthly and quarterly). Stays abreast of company policies and procedures by attending and successfully completing all mandatory corporate and departmental training. Stays abreast of organizational and regulatory policies and procedures through education and attending internal and external training functions. All other duties as assigned. Qualifications Bachelor’s degree preferred in Business Administration, Accounting, Finance or related degree. 3+ years of commercial loan servicing experience including real estate, small business and corporate loans. 3+ years of experience in a supervisory and/or management role. Strong understanding of the commercial lending life cycle including credit, administration, servicing and post‑closing. Strong knowledge and understanding of corporate, consumer and commercial real estate documentation. Solid understanding of the commercial and mortgage servicing core systems. Ability to work collaboratively with a variety of stakeholders at all levels. Self‑motivated and an effective time and project manager with a strong attention to detail. Strong change management, organizational and planning capabilities. Ability to identify, understand and define problems, evaluate alternatives, set priorities, manage projects and implement high quality solutions. Demonstrates strong organizational skills with the ability to directly manage and communicate multiple projects and priorities depending on organizational needs and strategies. Proficiency in MS Office applications. Possess strong communication skills both verbally and in writing. Physical Demands / Work Environment Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices. Compensation & Benefits Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels. The salary range for this position is between $72,000 to $89,000. In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401(k), paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location. Additional Information Byline Bank is an Equal Opportunity Employment / Affidative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics. Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at View phone number on click.appcast.io, Option #2. If applying within the US, this role is not eligible for visa sponsorship now or in the future. #J-18808-Ljbffr Byline Bank