Plumbing Service Technician

The Big Task Diagnose and repair plumbing systems and lead customers to informed, and confident buying decisions. Key Sub Tasks Complete any plumbing residential service calls within their current area of expertise. Establish customer rapport to instill confidence in the team and sell the right products and services. Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions. Educate and assist customers in choosing the best finance options and maintenance plans. Ability to exceed minimum KPI goal. Successfully complete follow up calls. Train and mentor apprentices to ensure quick, accurate repairs and installations. Explain replacement opportunities for aging, inefficient or underperforming systems. Maintain a clean, organized job site and well‑inventoried truck. Desired Skills And Experience Competent in the use of all tools and resources related to basic service calls. Knowledge of plumbing and gas codes and proper safety standards. Ability to explain technical information to non‑technical customers. Ability to take timely action to solve problems using established policies and procedures. Ability to read and understand policy manuals, safety, rules, and procedures. Hold at least one state license or certification. Engaged in further technical development (i.e., different disciplines and cross‑training). Valid driver’s license and clean driving record. What We Offer A career with purpose and growth in a respected, family‑owned business. A supportive team that takes pride in helping clients and each other. Leadership that values your voice, your time, and your future. A culture where nice people deliver great service – and it starts with you. Comprehensive Benefits Package Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML. Time Off: Paid Vacation, Holidays, Parental Leave. Financial: 401(k) match. Growth: Tuition reimbursement, career development. Perks: Product discounts and more. The expected base salary range for this position is $55,000–$125,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses. Rodenhiser Home Services is an equal‑opportunity employer committed to fair and equitable pay practices. #J-18808-Ljbffr