Billing & Collections Specialist

Billing & Collections Specialist

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe rely upon Bob to help them create the best work experiences for their people.

Come and be you with us. Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.

As a Collection Specialist, you will help manage and optimize our collection processes. In this role, you'll take ownership of outstanding invoices and payments, working independently to minimize profit loss while ensuring a smooth and efficient workflow. If you thrive in problem-solving, enjoy working with automated payment systems, and have a keen eye for detail, we'd love to hear from you!

Job Requirements

• 2-3 years of experience in Collections & Billing role - Required
• Strong proficiency in Microsoft Office (Excel & PowerPoint) - Required
• Experience with NetSuite and Salesforce - Required
• Strong analytical and data-driven mindset.
• Excellent communication and negotiation skills.
• Ability to work independently, take initiative, and adapt to an evolving automated environment.
• Bachelor's degree in finance, accounting, or a related field - Preferred
• Experience working with global teams and in a fast-growing SaaS company.

Job Responsibilities

• Manage and oversee the collection of outstanding invoices, ensuring timely resolution while following company policies.
• Respond to customer inquiries, resolving billing issues and facilitating collections.
• Ensure timely and accurate cash application
• Analyze and report on aging accounts, disputes, and collection trends to support financial decision-making.
• Develop and implement strategies to improve collection efficiency and success rates.
• Prepare, monitor, and evaluate collection performance metrics and goals.
• Collaborate with cross-functional and global teams to align collection efforts and optimize financial processes.
• Enforce credit policies and procedures to ensure smooth operations and prevent excessive credit exposure.
• Participate in key strategic initiatives and support ad hoc financial projects as needed.

Base salaries for this role range from $66,000 - $85,000 USD per year.

As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.

When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates' depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.

Job Benefits

At HiBob, our people are at the heart of everything we do. We're building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we've created an environment where people can be themselves, grow quickly, and make a real impact. Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity, including the perks below.

• Equity in a global, high-growth HR tech SaaS leader
• 401(k) with a 3% company match effective the month following your start date
• $2,500 employee referral bonus

• Medical, dental, and vision coverage from day one
• $1,920 annual wellness stipend to support your physical and mental wellbeing (Lifestyle Spending Account)
• Annual Headspace membership and expanded wellness benefits

• Hybrid working model for Bobbers in the NY metro area
• Temporary work from anywhere for up to 2 months per year (after 6 months)

• Generous paid time off and company holidays to rest, recharge, and enjoy
• Bob Balance Days 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Your birthday off plus a special gift from us

• Home office allowance to set up your ideal workspace

• Two paid Social Impact days each year to give back to causes you care about
• Frequent team and company social events, both in-person and virtual
• Dog friendly office