IT Field Support Technician

Overview Who We Are: Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers. Why We are Different: At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members. What You will Get: A unique, inclusive and supportive company culture. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more! Fair and competitive compensation. Career development and mentoring and opportunities to grow. Holiday, personal and vacation days. Summary/Objective: An IT Field Support Specialist provides on-site and remote technical assistance to end-users. They troubleshoot hardware and software issues, install and maintain systems, and ensure network connectivity. Duties and Responsibilities: Provide technical support for hardware, software, and peripherals. Install, configure, and maintain computer systems and network equipment. Monitor and maintain network security and connectivity. Train users on software and hardware usage. Maintain documentation and inventory of IT assets. Collaborate with other IT teams to resolve complex issues. Other Key Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions: Primarily working indoors, office environment. May sit for several hours at a time. Prolonged exposure to computer screens. Repetitive use of hands to operate computers, printers, and copiers. Qualifications: Associate’s or Bachelor’s degree in IT, Computer Science, or related field. Certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are preferred. Strong troubleshooting and communication skills. Experience with Microsoft Office Suite, Windows OS, and networking tools. Must have a valid driver’s license. Competencies: Team Player: Works collaboratively with colleagues and other departments to resolve issues efficiently. Customer Focus: Provides excellent service and support to end-users, ensuring satisfaction. Communication Skills: Explains technical concepts clearly to non-technical users. Problem-Solving: Diagnoses issues quickly and implements effective solutions. Adaptability: Adjusts to changing technologies, environments, and priorities. Time Management: Prioritizes tasks and meets deadlines under pressure. Attention to Detail: Ensures accuracy in troubleshooting and documentation. Professionalism: Maintains confidentiality and demonstrates integrity in all interactions. Continuous Learning: Stays updated on emerging technologies and best practices. Initiative: Proactively identifies and resolves potential issues before they escal Supervisory Responsibility: This role does not have any supervisory responsibility upon hiring. Physical Demands: Mobility: Ability to move between multiple work sites or client locations. Lifting: Occasionally lift and carry equipment such as computers, monitors, and peripherals (usually up to 25–50 lbs). Standing/Walking: Extended periods of standing or walking while performing installations or troubleshooting. Manual Dexterity: Frequent use of hands and fingers for handling cables, tools, and small components. Visual Requirements: Ability to read screens, technical diagrams, and small print for extended periods. Driving: May require driving to client sites or remote locations (valid driver’s license often required). Climbing/Bending: Occasional bending, kneeling, or climbing under desks or into server racks. Position Type/Expected Hours of Work: This is a full-time hourly position, and hours/days of work are decided by production schedules and your reporting manager. Travel: Travel will be a majority of the role and would be primarily local during the business day. Preferred Education and Experience: Associate’s Degree in Information Technology, Computer Science, or a related field (minimum). Bachelor’s Degree in IT, Computer Science, or related discipline (preferred for advanced roles). Relevant Certifications (often considered equivalent or complementary to formal education): CompTIA A+ Network+ Microsoft Certified Solutions Associate (MCSA) Cisco CCNA ITIL Foundation Work Authorization/Security Clearance: Must be legally authorized to work in the United States. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice. AAP/EEO Statement Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert. Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment. Know Your Rights #J-18808-Ljbffr Lippert