Service Technician

Job Description

Job Description

About Us:

Airxcel is a leading designer, manufacturer, and distributor of premium products for the RV industry and other specialty markets. Our team is committed to innovation, quality, and delivering exceptional customer experiences. We foster a collaborative work environment where employees are empowered to contribute to continuous improvement and operational excellence.

Purpose of Role:

We are seeking a Service Technician to join our team. In this role, you will coordinate service activities, support warranty and parts fulfillment processes, and help ensure timely resolution of customer service issues. You will work closely with Sales, Production, Warranty, and Administrative teams to deliver excellent customer support and maintain operational efficiency.

The Impact (What You'll Do):

• Coordinate and schedule service calls by working closely with the sales team and ensuring necessary parts and resources are available for successful completion.
• Track and resolve service and warranty issues by monitoring open cases, following up on outstanding items, and ensuring timely customer support.
• Manage parts and warranty orders by coordinating fulfillment activities and communicating status updates to customers and internal teams.
• Support continuous improvement efforts by analyzing warranty trends, identifying recurring issues, and assisting in the development of corrective actions.
• Serve as a key communication link between Sales, Warranty, Production, and Administrative teams to ensure efficient service operations and customer satisfaction.

Qualifications:

• High school diploma or equivalent required.
• Associate degree, technical certification, or related education preferred.
• Minimum of two (2) years of experience in service coordination, warranty administration, customer service, parts logistics, or a related field preferred.
• Experience in manufacturing, RV, automotive, or related industries preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service abilities.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Experience working with ERP systems and service documentation preferred.
• Valid driver's license required and must meet company driving requirements.

Why Join Airxcel:

• Be part of a company that powers adventure and comfort for RV enthusiasts across North America.
• Work with a passionate team committed to innovation, unparalleled service, product expertise, and committed partnerships.
• Enjoy opportunities to contribute to meaningful process improvements and customer satisfaction initiatives.
• Collaborate with cross-functional teams in a dynamic and growing manufacturing environment.

Benefits & Perks:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Continuous learning opportunities with tuition reimbursement
• An inclusive and vibrant company culture

Apply Today

Interested candidates are encouraged to apply online and join a team committed to quality, innovation, and customer service excellence. We welcome applicants from diverse backgrounds and are committed to creating an inclusive hiring process.

We specialize in the production of high quality, high value aluminum frame windows for the specialty vehicle industry. Our windows are engineered and built specifically to enhance the performance and appearance of your product. As leaders in the industries we serve we view each of our unique customers as partners in the business of exceeding the needs of the end user. Our 80,000 sq. ft manufacturing facility allows us to keep all of our expertise and experience under one roof while offering the capacity required to satisfy all your window needs.

Company Description

We specialize in the production of high quality, high value aluminum frame windows for the specialty vehicle industry. Our windows are engineered and built specifically to enhance the performance and appearance of your product. As leaders in the industries we serve we view each of our unique customers as partners in the business of exceeding the needs of the end user. Our 80,000 sq. ft manufacturing facility allows us to keep all of our expertise and experience under one roof while offering the capacity required to satisfy all your window needs.