Production Supervisor

Production Supervisor

The Production Supervisor (PS) is responsible for overseeing Feeding South Florida's® efficient and timely volunteer-driven production activities, including food sorting, packing, and distribution support. This role includes supervising a Production Coordinator, coordinating and scheduling volunteer opportunities, ensuring a positive volunteer experience, and maintaining strong interdepartmental collaboration. The SPC works closely with the warehouse team to coordinate daily activities, ensure product availability for packing and distribution, and support the smooth flow of food throughout the facility.

Reporting to the Allocation Manager, the PS oversees the workflow of volunteers and ensures compliance with policies and guidelines set by Feeding South Florida, Feeding America, the Florida Department of Agriculture, and the Department of Health. This role requires strong organizational skills, attention to detail, and a commitment to food safety and operational efficiency.

Compensation: $20.00 - $28.00 hourly

Position Responsibilities

• Coordinate and support the execution of production activities, ensuring effective communication, interdepartmental collaboration, and timely resolution of operational challenges.
• Supervise the Production Coordinator, ensuring adherence to SOPs, program compliance, and consistent communication through daily huddles and team meetings.
• Plan, lead, and oversee volunteer activities including food sorting, packing, and special program builds (e.g., senior grocery boxes, kids' backpack programs), ensuring efficiency, accuracy, and minimal waste.
• Collaborate closely with the warehouse team to ensure product availability, proper allocation, and the efficient flow of goods throughout production and distribution areas.
• Monitor and maintain continuous workflow by coordinating product movement, keeping workstations stocked, and ensuring proper pallet tracking and organization.
• Process production and outbound inventory using FSF's Warehouse Operating System, including labeling, scanning, and accurate product tracking.
• Track and analyze program data to identify trends, service gaps, and performance metrics; provide regular reports to leadership.
• Ensure compliance with all food safety standards and organizational policies, including proper handling, labeling, storage, safety and sanitation practices.
• Train and educate volunteers on food safety, production processes, and FSF guidelines while fostering a positive and engaging experience. This may include hosting the introduction session and closing session with the volunteers.
• Assist Allocation Manager in contacting agencies and programs in the event of any challenges with their orders or deliveries on Saturday mornings.
• Oversee inventory usage for production activities, including verifying product availability prior to builds and identifying items suitable for specialized programs.
• Manage consumables and materials (e.g., boxes, bins) to prevent operational delays or bottlenecks.
• Ensure accurate completion of all required documentation and shift reports.
• Support waste management processes, including tracking cardboard and maintaining proper use of equipment such as compactors.
• Assist with product recalls by reviewing notices and supporting proper execution of recall procedures.
• Support the planning and execution of volunteer events and collaborate with allocation and warehouse teams as needed.
• Perform other duties as assigned.

Position Qualifications

• High School Diploma (college or vocational training preferred).
• Supervisory/Management experience preferred.
• 2 year's experience in operations/production, manufacturing or order fulfillment.
• 2 year's experience using inventory management system or other warehouse application.
• Excellent customer service and communications skills, including verbal and written communication.
• Ability to manage time efficiently and to work independently with minimum supervision,
• Ability to work cooperatively with other staff and volunteers.
• Ability to work in a fast-paced environment with multiple deadlines and responsibilities, while simultaneously maintaining composure and ensuring excellent customer service.
• Attention to detail, accuracy, and deadlines.
• Strong computer and data entry skills.
• Ability to ensure policies and guidelines are met.
• Ability to take initiative and see projects through to completion.
• Working knowledge of MS Suite; Excel, Word, SharePoint, PowerPoint.
• Sensitivity to diverse populations with the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people's concerns.
• Strong moral compass with the ability to exercise good judgment and discretion, including demonstrated impartiality to certain organizations, agencies, groups, or individuals.
• Strong mathematical skills required.
• Positive attitude, flexibility, and good sense of humor.
• ServSafe® training or the willingness to obtain certification. HAACP and AIB experience is a plus.
• Forklift and warehouse equipment certification or the willingness to obtain certification.
• Must have access to reliable transportation.
• Passion for FSF's vision, mission and core values.

Physical Demands & Working Conditions

Hours of Operation: Organizational hours for this position are Wednesday – Sunday. On weekdays, this role is required from 11:00 a.m. – 8:00 p.m. During the weekend days, this role is required from 8:00 a.m. – 5:00 p.m. Change of work hours may be required for Production Supervisor occasionally throughout the year.

Environment: This position works in a warehouse environment with exposure to South Florida weather. There may be extended periods of standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Work may require walking inside a cooler/freezer. The noise in the work environment is usually moderate to loud.

Travel: FSF serves four counties, occasional out-of-town travel for work and special events using personal vehicle may be required with FSF approved reimbursable expenses.

OSHA Standards: Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.

Organization

Feeding South Florida (FSF) is a member of the Feeding America network and the leading domestic hunger relief organization serving Palm Beach, Broward, Miami-Dade, and Monroe Counties. As one of the largest food banks in the Feeding America network, FSF is responsible for serving 25 percent of the state's food insecure population. A four-star rated organization by Charity Navigator, FSF is one of the most efficient nonprofits nationally; over 98 percent of all donations are put back into the community.

Core Values

FSF values service above all else. We're looking for innovative and strategic thinkers who are committed to improving the lives of those around them. FSF "Friendly Food Bankers" embraces the enormity of our role in the community and knows that serving others comes before any one individual. Friendly Food Bankers have compassion, dedication, act with integrity, and are committed to stewardship and inclusion.