Analyst, Global Incident Response

Sr Analyst, Governance Risk and Compliance

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

We're looking for an Analyst, Global Incident Response to join our growing Global Incident Response team.

The role is an account and client focused role. The Analyst, Global Incident Response will support growth of our global Digital Forensics and Incident Response (DFIR) and overall IR efforts. This role focuses on servicing, and growing accounts though expertise in DFIR operations, data security, privacy compliance, project management, account management and document drafting. The ideal candidate should have at minimum, entry level knowledge of DFIR operations, threat intelligence, MITRE, privacy compliance principles and requirements, insurance, and basic data breach notification principles.

Day to Day You'll Be:

• Conduct scoping/consultation calls with clients, partners and their staff, including, other stakeholders.
• Draft scoping/proposal documentation and support contractual processes.
• Rapidly and accurately responding to partner or client needs and requests, including requests for proposal, pricing quotes, and contracts as well as activities that expand existing relationships with partners.
• Manage assigned case load with minimal assistance/manage entire sales process and oversee delivery.
• Utilize data collections tools, EDR, forensic tools, threat intelligence and dark web scrapping/search tools, API's and other available tools to support DFIR engagements.
• Support Threat Actor engagements.
• Extract, review and analyze log data.
• Assist in drafting of case work product such as forensic reports.
• Assist the overall team through the life cycle of cases.
• Ensure client satisfaction, engagement, and success to support retention. Including, reviewing documentation, providing constructive and meaningful feedback through analysis.
• Communicate technical report findings and recommendations internally and with clients regarding identified forensic investigation evidence, vulnerabilities, data exposure and general risks.
• While in-between assessments, this person will be expected assist in current and future on-going improvements to processes, tooling, including research on current trends and issues in the field.
• Work alongside the business development team with delivery of account management tasks such as client reporting, contracting, and quarterly account reviews.
• Utilize key systems to accurately report insights and analyze operational and market trends in support of business development team.

Essential Skills & Experience:

• Bachelor's degree in cybersecurity, digital forensics, or technology related field. Exceptional related experience may be accepted in lieu of degree.
• Track record years of experience with incident response, project management, and legal compliance experience preferred.
• Track record years of experience in account management or inside sales communicating with all levels of the buying organization preferred.
• Able to work flexible hours, conduct consultations and draft initial case documentation outside of banking hours.
• Experience with EDR tools such as SentinelOne, CrowdStrike, Huntress, etc.
• Experience with Data mining tools such as Canopy preferred.
• The ideal candidate will have industry knowledge around insurance, cyber security, identity protection and/or government contract experience and have experience of managing complex processes to fulfillment.
• JD or Master's in cybersecurity a plus.
• CISSP, CISM, CIPP (or CISA with a focus on privacy and security) certifications are plus.
• Well-developed communication and listening skills; able to analyze partner or client needs quickly and effectively.
• Highly professional, self-driven who can manage multiple priorities with verbal and visual presentation skills.
• Up to 10% travel.
• Additional language fluency is desirable.

Impact You'll Make:

What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business.As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting View email address on click.appcast.io

Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.