Search Results: 622,405 vacancies
...collects and interprets data related to call volume and agent performance, and use that... ...and develop strategies to optimize call center operations. The position is responsible for... ...functions.
At least one year with Workforce Optimization (WFO) Suites
Experience with...
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Remote job
$25k - $40k
...The Opportunity
As a dedicated Workforce Management Analyst III, you will be responsible for scheduling... ...framework, supports contact or claims center workforce management performance (ex.... ...in NICE IEX
Experience with Cisco Call Routing system
US military...
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Full time
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...those consumers with less than perfect credit. We are seeking a Workforce Management Analyst to support our Operations team.
The Workforce Management Analyst will be responsible for the daily call center's performance by effectively delivering real-time (intra-day)...
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Casual work
Night shift
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...will provide real-time support to the WFM team and leadership/call center managers in tracking, notifying and reporting all aspects of agent... ...development of the Member Experience Advisors and assist WFM Analyst and Manager with managing coverage and adjusting auxiliary...
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$30k - $40k
...Opportunity
As a dedicated Manager of Workforce Management , you will be responsible for... ...management standard methodologies, centers of excellence, and workforce management software... ....
~ Experience and knowledge of call center dynamics, including workload demand...
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...detail-oriented individual to join our workforce management team as a WFM Support Analyst. The primary focus of this role is... ...scheduling and RTA) in a contact center environment required
~ Strong... ...systems (e.g., Automatic Call Distributors, IVR systems such as...
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...packaging, plus how and when to schedule field visits and escalate calls to your support team. You’ll meet regular sales goals by... ...more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities...
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Full time
Local area
Flexible hours
...SmithRx is looking for a highly skilled workforce manager (WFM). This role is responsible... ...executing the overall workforce plan for all call center operations with the organization. This... ..., forecasting, scheduling, reporting analyst, etc) outside of leading a WFM team.
~...
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...Job Description
Job Description Pay Rate: $16 per hour
Job Description:
# Completing daily call list of Delaware employers for the Occupational Employment & Wage Statistics (OEWS) Program
# Securing information by phone using knowledge of interviewing and negotiating...
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...FTE: 1.000000
Shift: Shift 1
Job Summary:
The Analyst is responsible for forecasting volume and projecting... ....
EXPERIENCE DESCRIPTION:
Two (2) years of workforce management experience in a contact center environment required.
Prior experience with workforce...
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...We are looking for someone like you!
Workforce Development Council of Seattle - King County... ...seeking a grant-funded Workforce Data Analyst to contribute to the mission of system... ...Seattle-King County region. Our work is centered on racial equity. To that end, the WDC...
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...Description
Workforce Real-Time Analyst
Primary Responsibilities:
Continuous monitoring of the Customer Service Center (CCSC) Network call flow using Cisco Real Time Monitor, AT&T Call Attempt Monitor, NOC Real Time Displays, Enterprise Platform, Spectrum Real...
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Worldwide
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...Description
Your Role
The Workforce Management team partners with... ...to ensure the contact centers are staffed appropriately to... .... The Workforce Optimization Analyst will report to the Sr. Manager... ...contact center trends, including call volumes, offline inventory, and...
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Part time
Local area
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Work from home
Home office
3 days per week
...Job Description
Job Description Are you an experienced Workforce Analyst with exceptional customer service and proven workforce management... ...operations and exceptional customer service within the call center. This role involves using data analysis, forecasting tools,...
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Local area
Job Description:
Workforce Analyst needs 2+ years of experience in an analytical role (e.g. business or sales analyst)
Workforce... ...workforce management or real time analysis experience in a call center.
~2 days a week Wednesday and Thursday in office
~ Excellent...
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2 days per week
...Purchase / Lease Program discount
Position Summary : Our Customer Contact Analyst/WFM is responsible for managing the Dialer system and Workforce Management to ensure that all call centers operate effectively and efficiently. This is achieved through proper...
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...(IDP)
Manage day-to-day call volume activity and routing, in... ...aspects of the Care Connection Center call handling performance.... ...sensitive communications.
Workforce Analysis
Establish standards... ...workforce management forecasting analyst within a call center...
Flexible hours
Shift work
Night shift
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Weekday work
...Job Description
Job Description This is a contract Call Center full time position for a bilingual (fluent in Spanish and English) Call Center Analyst. This person will manage a large number of inbound and outbound calls and emails in a timely manner. This person will...
Full time
Contract work
Monday to Friday
...complete platform for the modern workforce. The company has become one... ...The Workforce Management Analyst administers the Workforce Management... ...for Paylocity’s contact centers. The position is responsible... ...for daily, weekly, and monthly call center reports which...
Local area
Worldwide
3 days per week
...Job Description
Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support...
Hourly pay
Full time
Contract work
Relocation
Shift work
Monday to Friday
