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  • Workforce Management Analyst

     ...identify qualified candidates for this Workforce Management Analyst position. This position is a 3 month...  ...within a contact/customer service center environment. Responsibilities include...  ...for daily, weekly and monthly call center reports which highlight call center... 
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    Visium Resources, Inc.

    Altamonte Springs, FL
    7 days ago

  • Workforce Report Analyst - CDC INFO (remote, temporary)

    $56k

     ...Requirements Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program. *This is a bring...  ...or exceeded, and to maximize efficiencies regarding call volume and staffing. - Provide analytical review... 
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    Maximus

    The Woodlands, TX
    4 days ago

  • Analyst

     ...Information Systems & Technical Support FTE/Hours per pay period: 1.0 Department: Call Center Shift: 40 hours per week, 8-5p Job ID: 176457 Overview Workforce Optimization Analyst Monday-Friday 8:00AM-5:00PM Full Time Benefits The Workforce Optimization... 
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    UnityPoint Health

    West Des Moines, IA
    1 day ago

  • UKG Pro Business Analyst (Workforce Management)

     ...UKG Pro Business Analyst (Workforce Management) Direct message the job poster from Compunnel Inc. Sr Technical Recruiter (US Staffing) "Let's connect Location: 2 Broadway, NYC (Hybrid) Job Description: Client is seeking a Kronos Senior Business Analyst... 
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    Compunnel

    New York, NY
    7 hours ago

  • Senior Business Analyst (Workforce Management Expertise)

     ...Expert Network Real-Time Operations (RTO) team is seeking a Senior Analyst who is passionate about customer experience, operational...  ...retail channels. Provide technical understanding of upstream workforce management (WFM) value chain, ensuring clarity and accountability... 
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    Intuit

    San Diego, CA
    7 hours ago

  • Workforce Analytics & Productivity Monitoring Analyst

     ...Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Workforce Analytics & Productivity Monitoring Analyst PRIMARY PURPOSE OF THE ROLE: To manage Sedgwick's Workforce Analytics software and serve as a product... 
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    Sedgwick

    Biloxi, MS
    4 days ago

  • Workforce Management Real Time Analyst

     ...Supervisors, Operations Managers and Support Center personnel. Real time interaction with...  ...pre-approved must be limited (ACW, long calls, Aux modes) ~ Communicate with operations...  ...~6 months of Call Center Operations or Workforce experience a must ~ Must have... 
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    Teleperformance USA

    Warren, MI
    2 days ago

  • Workforce Management Analyst III

    $68.8k - $118k

     ...Workforce Management Analyst III Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska...  ...long-term forecasts and capacity plans to support call center operations. This role emphasizes the creation of staffing... 
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    3 days per week

    Medica

    Minnetonka, MN
    4 days ago

  • J.P. Morgan Wealth Management - Real-Time Workforce Management Analyst

    $49.88k - $73.25k

    The Workforce Management team at J.P. Morgan Wealth Management plays...  ...role in ensuring our contact centers run efficiently and deliver exceptional...  ...-Time Workforce Management Analyst in our Workforce Management...  ...in daily leadership calls to identify opportunities and... 
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    JPMorgan Chase Bank, N.A.

    Westerville, OH
    5 hours agonew

  • Workforce Management Analyst

     ...Workforce Management Analyst The Workforce Management Analyst creates, implements, and maintains workforce...  ...management in the Luxottica Service Center. This includes forecasting and...  ...analysis tools and software, including call center software technology are required... 
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    Luxottica

    Mason, OH
    2 days ago

  • Sr. Workforce Management Systems Analyst - Alvaria WFM

     ...Wisemen Multimedia, LLC is seeking a skilled Sr. Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports the management of...  ...procedures). ~ Make recommendations for improvements in call statistics. ~ Capture web analytics data... 
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    Wisemen Multimedia, LLC

    Chamblee, GA
    more than 2 months ago

  • Sr. Analyst, (Customer) Operations

    $70.04k - $111k

     ...of the Customer Operations team, the Sr. Analyst, Operations will report to the Sr....  ...insights and optimizations to our contact center and operations, and customer experience organizations...  ...closely with various departments such as Call Center, Finance, Business Intelligence... 
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    Oncourse Home Solutions

    Naperville, IL
    3 days ago

  • Operational Readiness Analyst

     ...BE PART OF THE CONNECTION As an Operational Readiness Analyst, you'll provide direct support to process improvement and standardization...  ...Process or data analysis: 2 years or more; customer service/call center operations: 2 years or more; general systems and applications... 
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    Spectrum

    Stamford, CT
    2 days ago

  • Junior Analyst

    $75k - $100k

     ...including infrastructure resiliency, contact center operations, information technology, software...  ...Data is seeking a dedicated Junior Analyst to support the Defense Health Agency (DHA) in advancing enterprise workforce planning and organizational analysis across... 
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    Pantheon Data

    Falls Church, VA
    2 days ago

  • REAL-TIME SCHEDULING ANALYST - PATIENT SERVICE CENTER

    $24.5 - $35.53 per hour

     ...is seeking a REAL-TIME SCHEDULING ANALYST to join our PATIENT SERVICE CENTER team! Salary Range: $24.50 - $35....  ...TIME, 1.000000 FTE Off Premise On-Call: No Position Description:...  ...the direction of the Supervisor – Workforce Management, the Real-Time Scheduling... 
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    Aspirus Ironwood Hospital

    Duluth, MN
    7 hours ago

  • REAL-TIME SCHEDULING ANALYST - NURSING CONTACT CENTER

     ...Single. Day. Aspirus Health in Wausau, WI is seeking a REAL-TIME SCHEDULING ANALYST to join our NURSING CONTACT CENTER team! Under the direction of the Supervisor - Workforce Management, the Real-Time Scheduling Analyst monitors real-time operations across... 
    Full time
    Part time

    Aspirus Health

    Wausau, WI
    7 hours ago

  • Analyst, Reconciliation - North American Flights

    $60k - $75k

     ...ARC Settlement Analyst (IAR) This role is eligible for our hybrid work model: Two days...  ...technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We... 
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    Remote work
    Flexible hours

    priceline.com LLC

    Farmers Branch, TX
    3 days ago

  • Analyst I

     ...Job Description Title -Sr. Customer Service Analyst Description - Title: Analyst I Location: 660 Plaza Drive Detroit...  ...level guidelines • Serving as a real-time resource for the call center to resolve customer issues before they escalate into formal complaints... 

    LanceSoft

    Detroit, MI
    7 hours ago

  • Analyst Customer Support Performance Analytics

     ...Support Performance Analytics Analyst is an auditing, reporting and...  ...into the Customer Support Workforce Planning and Analysis (WPA) department...  ...time (AHT), extension out calls, after-call work (ACW), First...  ...Participate in Contact Center as a Service (CCaaS) implementation... 
    Work at office
    Immediate start
    Work from home
    Flexible hours
    Night shift

    JetBlue

    Orlando, FL
    4 days ago

  • Salesforce Business Analyst

     ...highest levels of process control and management Job Description SFDC Business System Analyst 8 Months Contract Sales Force (SFDC) Business / System Analyst Call Center / Healthcare ~ Healthcare domain knowledge What he/she will be working on?... 
    Contract work

    CNCS Infotech

    Los Angeles, CA
    2 days ago

  • Contact Center Business Analyst II

     ...Developer The Reporting, Forecasting & WFM Developer will collaborate with the workstream leads to build the Quality Management, Workforce Management and Reporting systems per the defined designs. Additionally, the developer will manage code and component testing,... 
    Contract work

    Phoenix Staffing Services

    Phoenix, AZ
    3 days ago

  • AVP, Chief Risk Officer Workforce Benefits

    $230k - $268k

     ...AVP Chief Risk Officer, Workforce Benefits Division We're actively seeking a talented AVP Chief Risk Officer, Workforce Benefits Division...  ...unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation,... 
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    Flexible hours

    Pacific Life

    Newport Coast, CA
    1 day ago

  • Executive Customer Relations Analyst - JAX & LEW

     ...too? The Opportunity This role is in responsible for resolving straightforward customer issues that are escalated from the call center, the regulators, or any other outside corporate source. At this time, Ally will not sponsor a new applicant for employment authorization... 
    Work experience placement
    Work at office
    Remote work
    Flexible hours

    Ally

    Tallahassee, FL
    1 day ago

  • Associate Analyst, SEM Operations

    $70k - $90k

     ...work model: 2 days in-office Associate Analyst, SEM Operations We're a data-driven...  ...technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We... 
    Work at office
    Remote work
    Flexible hours

    Priceline.com LLC

    Norwalk, CT
    3 days ago

  • Assoc Service Support Analyst

     ...and external sources to resolve problems. Document incoming calls. Develop and maintain information databases as required and utilize...  ...~1-2 years technical support experience, experience in call center environments is a plus ~ Basic mechanical ability and basic equipment... 
    Work experience placement
    Work at office

    Snap-on

    Kenosha, WI
    1 day ago

  • CSC Customer Service Spec 1 - Call Center & Customer Service - Analysts

    $17 - $18 per hour

     ...CSC Customer Service Spec 1 - Call Center & Customer Service Job ID: 1000032 Temple , Texas Job Type: Contract Added - 05/28/25 Job...  ...IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US Ranked... 
    Hourly pay
    Full time
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    Immediate start
    Worldwide
    Flexible hours
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    ComforceHealth

    Dallas, TX
    2 days ago

  • Supply Planner/Business Analyst

    $70k - $80k

     ...Job Description Business Process Analyst – Supply Chain & Logistics Position Summary A growing food manufacturing and...  ...Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing... 
    Temporary work

    LaSalle Network

    Toledo, OH
    29 days ago

  • Sr. Contact Center Workforce Analyst - Patient Access Center - Kelsey-Seybold Clinic - Remote

    $72.8k

     ...together. The purpose of this position is to support the call center's scheduling, operational future, and real-time management functions...  ...outside of the call center. The Contact Center Sr. Workforce Analyst is responsible for producing call volume forecast and staffing... 
    Minimum wage
    Full time
    Work experience placement
    Work at office
    Local area
    Remote work

    Optum

    Pearland, TX
    12 days ago

  • Analyst II, Workforce Analyst

    $62.05k - $102.38k

     ...agent and skill performance to include - calls trends and behaviors, AHT, shrinkage categories...  ...Management tool. Stay up to date on workforce and performance trends across the...  ...workforce management within production/contact center Ability to extract, analyze and deduct... 
    Temporary work
    Work experience placement
    Remote work
    Monday to Friday
    Shift work
    2 days per week
    3 days per week

    First National of Nebraska

    Omaha, NE
    3 days ago

  • Customer Service Data Analyst

    $61.5k - $81.5k

     ...In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable...  ...queries and building datasets for analysis. Analyze call center metrics such as call volume, average handle... 

    Plymouth Rock Assurance

    Woodbridge, NJ
    1 day ago