Get new jobs by email
$62.05k - $102.38k
...agent and skill performance to include - calls trends and behaviors, AHT, shrinkage categories... ...Management tool. Stay up to date on workforce and performance trends across the... ...workforce management within production/contact center Ability to extract, analyze and deduct...SuggestedTemporary workWork experience placementRemote workMonday to FridayShift work2 days per week3 days per week$68.8k - $118k
...Workforce Management Analyst III Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska... ...long-term forecasts and capacity plans to support call center operations. This role emphasizes the creation of staffing...SuggestedWork experience placementWork at office3 days per week- ...serves as the central data science analyst for the organization's... ...Production Planning (Logile) and Workforce Management (Labor Scheduling).... ...Work Environment ~ On-call crisis work, overtime work, work... ...Schnucks preferred. Store Support Center Teammates: minimum of one year...SuggestedRemote workShift work3 days per week
Schnuck Markets
United States3 days ago - ...Information Systems & Technical Support FTE/Hours per pay period: 1.0 Department: Call Center Shift: 40 hours per week, 8-5p Job ID: 176457 Overview Workforce Optimization Analyst Monday-Friday 8:00AM-5:00PM Full Time Benefits The Workforce Optimization...SuggestedDaily paidFull timeTemporary workSeasonal workWork at officeImmediate startRemote workMonday to FridayShift work
UnityPoint Health
West Des Moines, IA4 hours ago - ...Workforce Analyst For over 60 years, HopeLink Behavioral Health has been a beacon of support for... ...patterns in attendance, including call-outs, tardiness, early departures, and no... ...Bachelor's, 2+ years of experience in a call center environment, with experience in...SuggestedShift workWeekend work
$24.86 - $37.29 per hour
...Workforce Optimization Analyst Hourly Pay Range: $24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and... ...Optimization. This role is responsible for ensuring that the call center operates efficiently by optimizing staff scheduling,...SuggestedHourly payFull timeTemporary workPart timeImmediate startMonday to FridayShift work$81.2k - $150.8k
...Analyst, PSC Workforce Management The Analyst, PSC Workforce Management will be responsible for the daily Novartis Patient Support Center (PSC) Workforce Management (WFM) operational execution. The role... ...a workforce tool and analyzing call statistics and designing...SuggestedLocal areaRemote workRelocation$27 - $43 per hour
...Workforce Analyst (Strategic Workforce Planning) Make an enterprise-wide impact. Join us to build forward-looking workforce models that help senior leaders allocate talent where it matters most. You'll turn complex data into clear recommendations that shape our workforce...SuggestedContract workTemporary workRemote work- ...divh2Analyst, Workforce Management/h2pYour potential has a place here with TTECs award-winning employment experience. As a Specialist Workforce... ..., Youll/pulliPinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for...SuggestedTemporary work
- ...Senior Workforce Analyst Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businessesfrom startups to established brandsmake smarter decisions and...SuggestedTemporary workRemote workFlexible hours
$20 per hour
...Vehicle Programs Analyst At Percepta, we bring first-class service across each market... ...Manufacturer) Plate Program Support our Care Call Center Provide traditional administrative... ...to building a diverse and inclusive workforce that respects and empowers the culture...SuggestedHourly payFlexible hours- ...Wisemen Multimedia, LLC is seeking a skilled Sr. Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports the management of... ...procedures). ~ Make recommendations for improvements in call statistics. ~ Capture web analytics data...SuggestedFull timeWork experience placementSeasonal workLive inWork at officeLocal areaRemote work
Wisemen Multimedia, LLC
Chamblee, GAmore than 2 months ago - ...Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Workforce Analytics & Productivity Monitoring Analyst PRIMARY PURPOSE OF THE ROLE: To manage Sedgwick's Workforce Analytics software and serve as a product...SuggestedWork at officeLocal area
Sedgwick
Raleigh, NC3 days ago - ...Supervisors, Operations Managers and Support Center personnel. Real time interaction with... ...pre-approved must be limited (ACW, long calls, Aux modes) ~ Communicate with operations... ...~6 months of Call Center Operations or Workforce experience a must ~ Must have...SuggestedLocal areaImmediate startWork from homeFlexible hours
Teleperformance USA
Warren, MI1 day ago $56k
...Requirements Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program. *This is a bring... ...or exceeded, and to maximize efficiencies regarding call volume and staffing. - Provide analytical review...SuggestedRemote jobMinimum wageFull timeContract workTemporary workWork experience placementHome officeMaximus
Rockford, IL3 days ago$72.8k
...together. The purpose of this position is to support the call center's scheduling, operational future, and real-time management functions... ...outside of the call center. The Contact Center Sr. Workforce Analyst is responsible for producing call volume forecast and staffing...Minimum wageFull timeWork experience placementWork at officeLocal areaRemote workOptum
Pearland, TX15 days ago- ...Workforce Management Analyst II The Workforce Management (WFM) Analyst II supports the operations by forecasting workload, planning staffing,... ...schedules, and monitoring real-time performance of contact center and back-office production queues to ensure service level...Temporary workShift work
$70.04k - $111k
...our people are what make that possible. We call ourselves SUPERs - Successful, United,... ...of the Customer Operations team, the Sr. Analyst, Operations will report to the Sr. Manager... ...and optimizations to our contact center and operations, and customer experience organizations...Temporary workWork experience placementWork at officeLocal areaRemote workFlexible hoursShift workOncourse Home Solutions
Naperville, IL2 days ago$100k - $130k
...looking for: We are seeking a Benefits Analyst to support the administration and... ...business cloud communications and contact center solutions based on its powerful Message... ...empowers modern mobile and distributed workforces to communicate, collaborate, and connect...Full timeWork at officeLocal areaRemote workFlexible hoursRingCentral
Belmont, CA1 day ago- ...Job Posting Title: Senior Analyst, WFM Reporting & Analytics Req ID: 10140393... ...strategic decision-making across the global workforce management ecosystem. This role involves... ...and analytics within a contact center or BPO environment. Responsibilities...Full time
The Walt Disney Company
San Antonio, TX39 minutes agonew $60k - $75k
...ARC Settlement Analyst (IAR) This role is eligible for our hybrid work model: Two days... ...technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We...Work at officeRemote workFlexible hourspriceline.com LLC
Farmers Branch, TX2 days ago- ...Role: Senior Analyst Duration: Contract-to-Hire Location... ...and act as a dedicated contact center expert inside the business.... ...(email, phone, EDI, web) Call center expertise and data fluency... ...Maintain forecasting and workforce planning models across channels...Contract work
VDart
Aurora, IL12 hours ago $75k - $100k
...including infrastructure resiliency, contact center operations, information technology, software... ...Data is seeking a dedicated Junior Analyst to support the Defense Health Agency (DHA) in advancing enterprise workforce planning and organizational analysis across...Work experience placementWork at officeLocal areaRemote workPantheon Data
Falls Church, VA1 day ago- ...Job Description Title -Sr. Customer Service Analyst Description - Title: Analyst I Location: 660 Plaza Drive Detroit... ...level guidelines • Serving as a real-time resource for the call center to resolve customer issues before they escalate into formal complaints...
LanceSoft
Detroit, MI4 days ago $24.5 - $35.53 per hour
...is seeking a REAL-TIME SCHEDULING ANALYST to join our PATIENT SERVICE CENTER team! Salary Range: $24.50 - $3... ...TIME, 1.000000 FTE Off Premise On-Call: No Position Description:... ...the direction of the Supervisor - Workforce Management, the Real-Time Scheduling...Hourly payFull timePart timeAspirus Health
Duluth, MN4 days ago- ...BE PART OF THE CONNECTION As an Operational Readiness Analyst, you'll provide direct support to process improvement and standardization... ...Process or data analysis: 2 years or more; customer service/call center operations: 2 years or more; general systems and applications...Work at office
Spectrum
Stamford, CT1 day ago - ...divh2WFM Analyst/h2pAt NationsBenefits, we are a fast-paced, rapidly growing company seeking... ...industry. Compassionate care is at the center of all we do, and it unites us to foster... ...provide real-time support to the WFM team and Call Center leaders in tracking, notifying,...Flexible hoursShift workNight shiftWeekend work
$24.5 - $35.53 per hour
...is seeking a REAL-TIME SCHEDULING ANALYST to join our PATIENT SERVICE CENTER team! Salary Range: $24.50 - $35.... ...TIME, 1.000000 FTE Off Premise On-Call: No Position Description:... ...the direction of the Supervisor – Workforce Management, the Real-Time Scheduling...Hourly payFull timePart timeWork at officeRemote workShift workAspirus Ironwood Hospital
Duluth, MN4 days ago- ...Ford Recall Program Analyst We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves... ...repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds). Support the...Immediate startFlexible hours
$70k - $90k
...work model: 2 days in-office Associate Analyst, SEM Operations We're a data-driven... ...technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We...Work at officeRemote workFlexible hoursPriceline.com LLC
Norwalk, CT2 days ago
