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- ...identify qualified candidates for this Workforce Management Analyst position. This position is a 3 month... ...within a contact/customer service center environment. Responsibilities include... ...for daily, weekly and monthly call center reports which highlight call center...SuggestedContract workWork experience placementWork at officeRemote workMonday to FridayShift work
Visium Resources, Inc.
Altamonte Springs, FL7 days ago $56k
...Requirements Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program. *This is a bring... ...or exceeded, and to maximize efficiencies regarding call volume and staffing. - Provide analytical review...SuggestedRemote jobMinimum wageFull timeContract workTemporary workWork experience placementHome officeMaximus
Coeur D Alene, ID4 days ago- ...Information Systems & Technical Support FTE/Hours per pay period: 1.0 Department: Call Center Shift: 40 hours per week, 8-5p Job ID: 176457 Overview Workforce Optimization Analyst Monday-Friday 8:00AM-5:00PM Full Time Benefits The Workforce Optimization...SuggestedDaily paidFull timeTemporary workSeasonal workWork at officeImmediate startRemote workMonday to FridayShift work
UnityPoint Health
West Des Moines, IA1 day ago - ...serves as the central data science analyst for the organization's... ...Production Planning (Logile) and Workforce Management (Labor Scheduling).... ...Work Environment ~ On-call crisis work, overtime work, work... ...Schnucks preferred. Store Support Center Teammates: minimum of one year...SuggestedRemote workShift work3 days per week
Schnuck Markets
Saint Louis, MO5 hours agonew - ...Job Description The Workforce Management team at J.P. Morgan Wealth... ...role in ensuring our contact centers run efficiently and deliver... ...Real-Time Workforce Management Analyst in our Workforce Management... ...Participate in daily leadership calls to identify opportunities and...SuggestedWork at officeLocal area
$68.8k - $118k
...Workforce Management Analyst III Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska... ...long-term forecasts and capacity plans to support call center operations. This role emphasizes the creation of staffing...SuggestedWork experience placementWork at office3 days per week- ...Workforce Management Analyst The Workforce Management Analyst creates, implements, and maintains workforce... ...management in the Luxottica Service Center. This includes forecasting and... ...analysis tools and software, including call center software technology are required...SuggestedWork from homeFlexible hours
- ...Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Workforce Analytics & Productivity Monitoring Analyst PRIMARY PURPOSE OF THE ROLE: To manage Sedgwick's Workforce Analytics software and serve as a product...SuggestedWork at officeLocal area
Sedgwick
Raleigh, NC4 days ago - ...Supervisors, Operations Managers and Support Center personnel. Real time interaction with... ...pre-approved must be limited (ACW, long calls, Aux modes) ~ Communicate with operations... ...~6 months of Call Center Operations or Workforce experience a must ~ Must have...SuggestedLocal areaImmediate startWork from homeFlexible hours
Teleperformance USA
Warren, MI2 days ago - ...Wisemen Multimedia, LLC is seeking a skilled Sr. Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports the management of... ...procedures). ~ Make recommendations for improvements in call statistics. ~ Capture web analytics data...SuggestedFull timeWork experience placementSeasonal workLive inWork at officeLocal areaRemote work
Wisemen Multimedia, LLC
Chamblee, GAmore than 2 months ago $72.8k - $130k
...Together. The purpose of this position is to support the call center's scheduling, operational future, and real-time management functions... ...outside of the call center. The Contact Center Sr. Workforce Analyst is responsible for producing call volume forecast and staffing...SuggestedRemote jobMinimum wageFull timeWork experience placementWork at officeLocal area$70.04k - $111k
...of the Customer Operations team, the Sr. Analyst, Operations will report to the Sr.... ...insights and optimizations to our contact center and operations, and customer experience organizations... ...closely with various departments such as Call Center, Finance, Business Intelligence...SuggestedTemporary workWork experience placementWork at officeLocal areaRemote workFlexible hoursShift workOncourse Home Solutions
Naperville, IL3 days ago- ...BE PART OF THE CONNECTION As an Operational Readiness Analyst, you'll provide direct support to process improvement and standardization... ...Process or data analysis: 2 years or more; customer service/call center operations: 2 years or more; general systems and applications...SuggestedWork at office
Spectrum
Stamford, CT2 days ago $62.05k - $102.38k
...agent and skill performance to include - calls trends and behaviors, AHT, shrinkage categories... ...Management tool. Stay up to date on workforce and performance trends across the... ...workforce management within production/contact center Ability to extract, analyze and deduct...SuggestedTemporary workWork experience placementRemote workMonday to FridayShift work2 days per week3 days per week$24.5 - $35.53 per hour
...is seeking a REAL-TIME SCHEDULING ANALYST to join our PATIENT SERVICE CENTER team! Salary Range: $24.50 - $35.... ...TIME, 1.000000 FTE Off Premise On-Call: No Position Description:... ...the direction of the Supervisor – Workforce Management, the Real-Time Scheduling...SuggestedHourly payFull timePart timeAspirus Ironwood Hospital
Duluth, MN21 hours ago$75k - $100k
...including infrastructure resiliency, contact center operations, information technology, software... ...Data is seeking a dedicated Junior Analyst to support the Defense Health Agency (DHA) in advancing enterprise workforce planning and organizational analysis across...Work experience placementWork at officeLocal areaRemote workPantheon Data
Falls Church, VA2 days ago- ...Support Performance Analytics Analyst is an auditing, reporting and... ...into the Customer Support Workforce Planning and Analysis (WPA) department... ...time (AHT), extension out calls, after-call work (ACW), First... ...Participate in Contact Center as a Service (CCaaS) implementation...Work at officeImmediate startWork from homeFlexible hoursNight shift
JetBlue
Orlando, FL4 days ago $60k - $75k
...ARC Settlement Analyst (IAR) This role is eligible for our hybrid work model: Two days... ...technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We...Work at officeRemote workFlexible hourspriceline.com LLC
Farmers Branch, TX3 days ago- ...Job Description Title -Sr. Customer Service Analyst Description - Title: Analyst I Location: 660 Plaza Drive Detroit... ...level guidelines • Serving as a real-time resource for the call center to resolve customer issues before they escalate into formal complaints...
LanceSoft
Detroit, MI21 hours ago - ...Workforce Management Analyst II The Workforce Management (WFM) Analyst II supports the operations by forecasting workload, planning staffing,... ...schedules, and monitoring real-time performance of contact center and back-office production queues to ensure service level...Temporary workShift work
- ...too? The Opportunity This role is in responsible for resolving straightforward customer issues that are escalated from the call center, the regulators, or any other outside corporate source. At this time, Ally will not sponsor a new applicant for employment authorization...Work experience placementWork at officeRemote workFlexible hours
Ally
Tallahassee, FL1 day ago $70k - $90k
...work model: 2 days in-office Associate Analyst, SEM Operations We're a data-driven... ...technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We...Work at officeRemote workFlexible hoursPriceline.com LLC
Norwalk, CT3 days ago$70k - $80k
...Job Description Business Process Analyst – Supply Chain & Logistics Position Summary A growing food manufacturing and... ...Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing...Temporary workLaSalle Network
Toledo, OH29 days ago$61.5k - $81.5k
...In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable... ...queries and building datasets for analysis. Analyze call center metrics such as call volume, average handle...Plymouth Rock Assurance
Woodbridge, NJ1 day ago- ...Kinston is looking for a *Production Control Analyst* to join our team in Kinston, NC. *Meet... ...A350 XWB, including the composite center fuselage and wing spar. *How We Care for... ...Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive...Work at officeFlexible hours
- ...Lead RN Quality Analyst To be part of our organization, every employee should understand... .... These values - integrity, patient-centered, respect, accountability, and compassion... ...needed, i.e.: assisting with facilitating calls to 911, cross-check for patients needing...Immediate start
Yale New Haven Health
North Haven, CT5 hours agonew - ...for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care...Full time
Lantern
Warwick, RI2 days ago $74k - $81.5k
...Different people, shared values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or...Permanent employmentFull timeArup
Oakland, CA2 days ago- ...Overview, Duties and Responsibilities: \n\n As the Compensation Analyst at Crown, you will play a pivotal role in contributing to our... ...of HR functional areas such as talent management, and workforce analytics. \n\t Strong project management skills with demonstrated...RelocationOverseasFlexible hours
Crown Cork & Seal USA, Inc.
Tampa, FL6 days ago $26 - $32.7 per hour
...Vehicle discounts for loans or lease ~401 K Position Summary : Our Dialer Analyst is responsible for managing the Dialer system and Workforce Management to ensure that all call centers operate effectively and efficiently. This is achieved through proper monitoring...Seasonal workWork at officeVisa sponsorshipWork visaFlexible hoursStellantis Financial Services US
Atlanta, GA4 days ago
