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- ...Call Center Workforce Real-Time Analyst Join our vibrant team at OneTouch Direct as a Call Center Workforce Real-Time Analyst, where your quick thinking and analytical skills will make a real impact! We are a leading provider of contact center solutions, and we pride...SuggestedWork at officeImmediate start
- ...industrial distributor in New Braunfels, Texas is seeking a Workforce Coordinator to assist in managing day-to-day operations based... ...levels are met. The ideal candidate should have experience in call centers and workforce management. A high school diploma or GED is preferred...Suggested
$64.5k - $86.1k
...Call Center Operations Analyst Join our dynamic team as an Operations Analyst in the Membership and Insurance Service Call Center with a specialty... ...What You'll Need: Proficient in Genesys Cloud (GCX) Workforce Management, to support contact center operations,...SuggestedFull timeWork at officeLocal areaRemote workShift work$22.17 - $33.25 per hour
...compassion? Who we are With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient... ...on your employment status. Responsibilities The Workforce Real-Time Analyst will analyze call volume, staffing levels, schedule adherence, and call...SuggestedWork at officeFlexible hours- ...inclusive for everyone. Job Overview The Workforce Analyst position supports operational efficiency... .... Monitor real-time data, such as call volume or processing rates, and make immediate... ...in an insurance operations or contact center environment. Familiarity with workforce...SuggestedTemporary workImmediate startShift work
- ...WFM Analyst MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.... ...the below qualities: ~3 years in workforce management, scheduling, or real-time...SuggestedFull timeTemporary workCasual workWork at officeLocal areaRemote workShift work
- ...leader in providing financial technology platforms, is hiring an Workforce Analyst to join their team in Tucson, AZ! This will be onsite 3x a... ...adjustments to maintain service levels in a centralized call center environment . The analyst will deliver daily and monthly KPI...SuggestedFull timeContract work
$28 - $33.5 per hour
...Workforce Analyst The Workforce Analyst is responsible for forecasting contact volume, staffing requirements, and scheduling to ensure... ...years of Workforce Management or analytics experience in a call center or contact center environment Strong understanding of call...SuggestedTemporary workSeasonal workWork at officeRemote work- Quality Assurance (QA) Call Monitoring specialist evaluates customer service interactions (calls, chats, emails) to ensure compliance... ...position reports directly to the Senior Manager Member Service Center. No employees report directly to this position. Key Responsibilities...SuggestedWork at officeRemote work
- ...Workforce Scheduling Analyst At Gifthealth, we're revolutionizing the way people experience healthcare... ...and implement staffing plans to meet call volume forecasts and business objectives... ...analytical role, preferably in a call center or healthcare environment. ~ Strong...SuggestedFull timeWork at officeRemote work
- ...taken care of. General Function The Workforce Management Analyst creates, implements, and maintains workforce... ...management in the Luxottica Service Center. This includes forecasting and... ...analysis tools and software, including call center software technology are required...SuggestedMinimum wageFull timeLocal areaWork from homeFlexible hours
$30 - $33 per hour
...IT to escalate any issues or enhancements. Qualifications Workforce Analyst needs 2+ years of experience in an analytical role (e.g., business... ...workforce management or real‑time analysis experience in a call center. Excellent planning and time‑management skills with the...SuggestedTemporary workWork at officeShift work2 days per week$58.3k - $75.75k
Overview Call Center Operations Analyst (Customer Support) Do you dare to reinvent the future of education? At Cengage Group, we are harnessing the... ...digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and...SuggestedLive inWorldwide- The Workforce Analyst is responsible for forecasting, monitoring, and optimizing Customer Contact Center resources to ensure exceptional customer experiences. This role delivers forecast... ...leadership. Monitor interval reporting, call management activity, and telephony...SuggestedShift work
$45k - $55k
...Help Desk/Call Center Analyst - Onsite and Remote Work (Hybrid Role) Serve as a member of a service desk operations team that is the initial point of contact for customer support. Provide efficient, high-quality, and compassionate assistance to Members, former Members...SuggestedInterim roleWork at officeRemote work$62.5k - $75k
...Job Summary Ensures the CES centers have accurate staffing plans... ...excellent experience. The WFM Analysts proactively coordinates and adjusts... ...Duties and Responsibilities Call Center Forecasting -... ...quality and data integrity. Workforce Management of Contact Center...For contractorsWork at officeRemote workFlexible hours- ...Forecasting Analyst, Workforce Planning Medical Guardian is a fast-growing digital health and safety company on a mission to help people... ...Forecasting Analyst, Workforce Planning owns short- and long-term call volume forecasting and plays a critical role in aligning...Temporary workSeasonal workRemote workShift work
- ...accommodation is granted as required by law. Workforce Management Analyst Senior Carelon Health is a proud... ...delivery metrics across the Clinical Center of Excellence. How You Will Make An... ...resulting metrics will increase or decrease call volume in the long-term (typically 12-...Temporary workWork at officeLocal area1 day per week
$70k - $104k
Posting Type Remote/Hybrid Overview The Workforce Management Analyst supports effective staffing, scheduling, and capacity decisions across the Relativity Success organization. This role translates forecasted demand, operational insights, and qualitative business inputs...Remote workShift work- ...administration, timekeeping, and time and leave administration. DOB’s Workforce Planning unit plays a critical role in supporting the agency’s... ...which in turn saves money for the agency. Workforce Planning Analysts are core members of the unit. The Workforce Planning Analyst...Permanent employmentFull timeWork at officeRemote work2 days per week
- ...Role Summary The Workforce Planning Senior Analyst is responsible for developing, managing, and maintaining labor models that forecast fulfillment and capacity across Field Services functions, including Field Services Repair. This role delivers forecasting, analytics...Temporary workWork at officeRemote workShift work
- ...Workforce Management Analyst The Workforce Management Analyst creates, implements, and maintains workforce... ...management in the Luxottica Service Center. This includes forecasting and... ...analysis tools and software, including call center software technology are required...Work from homeFlexible hours
$70k - $75k
Are you ready to be the strategic mind behind our operations? As a Workforce Management Analyst at SIXT, you'll be the driving force behind optimizing our global contact center operations, turning data into actionable insights that power our customer service excellence....Immediate startWorldwideNight shiftWeekend work$80k - $90k
A leading mobility service provider is seeking a Workforce Management Analyst to drive optimization in global contact center operations. This role requires a minimum of 2 years of experience in workforce management software and strong analytical skills. You will monitor...$60k - $70k
...Analyst, Store Operations / Workforce Management Reporting to the Manager of Workforce Management (Store Operations) at Ann Taylor/LOFT, the Analyst, Workforce Management core responsibilities include optimizing the WFM tools/systems for the field and provides the necessary...Full timeSeasonal workWork at officeLocal areaRemote work$21 - $24.5 per hour
...AD&D Insurance Responsibilities A Day in the Life of a Call Center Representative: As a Liberty Military Housing Call Center... ...needs. Attends monthly call monitoring with Quality Assurance Analyst to measure performance as directed by the National Call Center...Hourly payLocal areaImmediate startFlexible hoursAfternoon shift- ...Call Center Supervisor NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you... ...reporting to the government. Supervises the call center operator analysts, maintain staffing schedules and managing daily operations....Work at officeRemote workFlexible hours
- Job Opportunity Position: Call Center Location: Remote Duration: 4 months temp to hire Client: Non Profitable organization Pay: $12.52/hr Shift: 11. Della InfotechTemporary workRemote workShift work
- A prominent healthcare solutions provider in California seeks a WFM Analyst to support Call Center leaders in monitoring productivity and staffing. The ideal candidate will have WFM experience, proficiency in Excel, and the ability to adjust staffing based on dynamic call...
- A leading company is seeking a Data Analyst to enhance customer experience by utilizing AI-driven IVR technology and analyzing call center data. The candidate will be responsible for data extraction, dashboard creation, and working closely with various stakeholders to...