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$62.05k - $102.38k
...agent and skill performance to include - calls trends and behaviors, AHT, shrinkage categories... ...Management tool. Stay up to date on workforce and performance trends across the... ...workforce management within production/contact center Ability to extract, analyze and deduct...SuggestedTemporary workWork experience placementRemote workMonday to FridayShift work2 days per week3 days per week$72.8k - $130k
...Together. The purpose of this position is to support the call center's scheduling, operational future, and real-time management functions... ...outside of the call center. The Contact Center Sr. Workforce Analyst is responsible for producing call volume forecast and staffing...SuggestedRemote jobMinimum wageFull timeWork experience placementWork at officeLocal area$68.8k - $118k
...Workforce Management Analyst III Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska... ...long-term forecasts and capacity plans to support call center operations. This role emphasizes the creation of staffing...SuggestedWork experience placementWork at office3 days per week- ...Information Systems & Technical Support FTE/Hours per pay period: 1.0 Department: Call Center Shift: 40 hours per week, 8-5p Job ID: 176457 Overview Workforce Optimization Analyst Monday-Friday 8:00AM-5:00PM Full Time Benefits The Workforce Optimization...SuggestedDaily paidFull timeTemporary workSeasonal workWork at officeImmediate startRemote workMonday to FridayShift work
UnityPoint Health
West Des Moines, IA3 days ago $56.88k - $74.66k
...Workforce Management Analyst Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone...SuggestedFull timeWork at officeRemote work- ...serves as the central data science analyst for the organization's... ...Production Planning (Logile) and Workforce Management (Labor Scheduling).... ...Work Environment ~ On-call crisis work, overtime work, work... ...Schnucks preferred. Store Support Center Teammates: minimum of one year...SuggestedRemote workShift work3 days per week
Schnuck Markets
United States1 day ago - ...divh2Analyst, Workforce Management/h2pYour potential has a place here with TTECs award-winning employment experience. As a Specialist Workforce... ..., Youll/pulliPinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for...SuggestedTemporary work
- ...Workforce Management Analyst We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in... ...responsible for creating and maintaining daily schedules for the call center, encompassing inbound, outbound, and back-office channels...SuggestedFull timeWork at officeRemote workShift work
$81.2k - $150.8k
...Analyst, PSC Workforce Management The Analyst, PSC Workforce Management will be responsible for the daily Novartis Patient Support Center (PSC) Workforce Management (WFM) operational execution. The role... ...a workforce tool and analyzing call statistics and designing...SuggestedLocal areaRemote workRelocation$56.88k - $74.66k
...Workforce Management Analyst Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone...SuggestedWork at officeRemote work- ...Scheduling Analyst The Scheduling Analyst supports enterprise-wide workforce efficiency by developing data-driven staffing plans and property-specific schedules that align with business demand, service standards, and labor requirements. Working cross-functionally with...Suggested
- ...Senior Workforce Analyst Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businessesfrom startups to established brandsmake smarter decisions and...SuggestedTemporary workRemote workFlexible hours
- ...Wisemen Multimedia, LLC is seeking a skilled Sr. Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports the management of... ...procedures). ~ Make recommendations for improvements in call statistics. ~ Capture web analytics data...SuggestedFull timeWork experience placementSeasonal workLive inWork at officeLocal areaRemote work
Wisemen Multimedia, LLC
Chamblee, GAmore than 2 months ago $24.86 - $37.29 per hour
...Workforce Optimization Analyst Hourly Pay Range: $24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and... ...Optimization. This role is responsible for ensuring that the call center operates efficiently by optimizing staff scheduling,...SuggestedHourly payFull timeTemporary workPart timeImmediate startMonday to FridayShift work$27 - $43 per hour
...Workforce Analyst (Strategic Workforce Planning) Make an enterprise-wide impact. Join us to build forward-looking workforce models that help senior leaders allocate talent where it matters most. You'll turn complex data into clear recommendations that shape our workforce...SuggestedContract workTemporary workRemote work- ...Workforce Analyst For over 60 years, HopeLink Behavioral Health has been a beacon of support for... ...patterns in attendance, including call-outs, tardiness, early departures, and no... ...Bachelor's, 2+ years of experience in a call center environment, with experience in...Shift workWeekend work
- ...Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Workforce Analytics & Productivity Monitoring Analyst PRIMARY PURPOSE OF THE ROLE: To manage Sedgwick's Workforce Analytics software and serve as a product...Work at officeLocal area
Sedgwick
Fort Worth, TX1 day ago - ...Supervisors, Operations Managers and Support Center personnel. Real time interaction with... ...pre-approved must be limited (ACW, long calls, Aux modes) ~ Communicate with operations... ...~6 months of Call Center Operations or Workforce experience a must ~ Must have...Local areaImmediate startWork from homeFlexible hours
Teleperformance USA
Warren, MI4 days ago - ...North America Workforce Management Coe Analyst The North America Workforce Management Center of Excellence Analyst ensures that the workforce management systems are effectively understood and utilized across the organization. This incumbent is responsible for developing...Contract workFor contractorsLocal area
$56k
...Requirements Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program. *This is a bring... ...or exceeded, and to maximize efficiencies regarding call volume and staffing. - Provide analytical review...Remote jobMinimum wageFull timeContract workTemporary workWork experience placementHome officeMaximus
Baton Rouge, LA1 day ago- ...Workforce Management Analyst II The Workforce Management (WFM) Analyst II supports the operations by forecasting workload, planning staffing,... ...schedules, and monitoring real-time performance of contact center and back-office production queues to ensure service level...Temporary workShift work
$87.2k - $106.4k
...Analyst, Business Intelligence Products - Internal Assignment (IA) / Project Hire (PH) at The Walt Disney Company (Corporate) summary... ...it directly influences how Disney leverages data to support its workforce, requiring skills such as analytical thinking, creative problem...Permanent employmentFull timeTemporary workThe Walt Disney Company (Corporate)
Lake Buena Vista, FL53 minutes agonew- ...Overview, Duties and Responsibilities: \n\n As the Compensation Analyst at Crown, you will play a pivotal role in contributing to our... ...of HR functional areas such as talent management, and workforce analytics. \n\t Strong project management skills with demonstrated...RelocationOverseasFlexible hours
Crown Cork & Seal USA, Inc.
Tampa, FL8 days ago $70.04k - $111k
...our people are what make that possible. We call ourselves SUPERs - Successful, United,... ...of the Customer Operations team, the Sr. Analyst, Operations will report to the Sr. Manager... ...and optimizations to our contact center and operations, and customer experience organizations...Temporary workWork experience placementWork at officeLocal areaRemote workFlexible hoursShift workOncourse Home Solutions
Naperville, IL10 hours agonew$75k - $100k
...including infrastructure resiliency, contact center operations, information technology, software... ...Data is seeking a dedicated Junior Analyst to support the Defense Health Agency (DHA) in advancing enterprise workforce planning and organizational analysis across...Work experience placementWork at officeLocal areaRemote workPantheon Data
Falls Church, VA4 days ago$24.5 - $35.53 per hour
...is seeking a REAL-TIME SCHEDULING ANALYST to join our PATIENT SERVICE CENTER team! Salary Range: $24.50 - $35.... ...TIME, 1.000000 FTE Off Premise On-Call: No Position Description:... ...the direction of the Supervisor – Workforce Management, the Real-Time Scheduling...Hourly payFull timePart timeAspirus Ironwood Hospital
Duluth, MN2 days ago- ...Support Performance Analytics Analyst is an auditing, reporting and... ...into the Customer Support Workforce Planning and Analysis (WPA) department... ...time (AHT), extension out calls, after-call work (ACW), First... ...Participate in Contact Center as a Service (CCaaS) implementation...Work at officeImmediate startWork from homeFlexible hoursNight shift
JetBlue
Orlando, FL1 day ago $60k - $75k
...ARC Settlement Analyst (IAR) This role is eligible for our hybrid work model: Two days... ...technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We...Work at officeRemote workFlexible hourspriceline.com LLC
Farmers Branch, TX14 hours ago- ...BE PART OF THE CONNECTION As an Operational Readiness Analyst, you'll provide direct support to process improvement and standardization... ...Process or data analysis: 2 years or more; customer service/call center operations: 2 years or more; general systems and applications...Work at office
Spectrum
Stamford, CT4 days ago - ...Job Description Title -Sr. Customer Service Analyst Description - Title: Analyst I Location: 660 Plaza Drive Detroit... ...level guidelines • Serving as a real-time resource for the call center to resolve customer issues before they escalate into formal complaints...
LanceSoft
Detroit, MI2 days ago
