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  • Analyst II, Workforce Analyst

    $62.05k - $102.38k

     ...agent and skill performance to include - calls trends and behaviors, AHT, shrinkage categories...  ...Management tool. Stay up to date on workforce and performance trends across the...  ...workforce management within production/contact center Ability to extract, analyze and deduct... 
    Suggested
    Temporary work
    Work experience placement
    Remote work
    Monday to Friday
    Shift work
    2 days per week
    3 days per week

    First National of Nebraska

    Omaha, NE
    1 day ago

  • J.P. Morgan Wealth Management - Real-Time Workforce Management Analyst

    $49.88k - $73.25k

    The Workforce Management team at J.P. Morgan Wealth Management plays...  ...role in ensuring our contact centers run efficiently and deliver exceptional...  ...-Time Workforce Management Analyst in our Workforce Management...  ...in daily leadership calls to identify opportunities and... 
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    Permanent employment
    Work at office
    Local area

    JPMorgan Chase Bank, N.A.

    Westerville, OH
    15 hours agonew

  • Workforce Management Analyst III

    $68.8k - $118k

     ...Workforce Management Analyst III Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska...  ...long-term forecasts and capacity plans to support call center operations. This role emphasizes the creation of staffing... 
    Suggested
    Work experience placement
    Work at office
    3 days per week

    Medica

    Minnetonka, MN
    2 days ago

  • Sr. Workforce Management Systems Analyst - Alvaria WFM

     ...Wisemen Multimedia, LLC is seeking a skilled Sr. Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports the management of...  ...procedures). ~ Make recommendations for improvements in call statistics. ~ Capture web analytics data... 
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    Full time
    Work experience placement
    Seasonal work
    Live in
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    Local area
    Remote work

    Wisemen Multimedia, LLC

    Chamblee, GA
    more than 2 months ago

  • Analyst

     ...Information Systems & Technical Support FTE/Hours per pay period: 1.0 Department: Call Center Shift: 40 hours per week, 8-5p Job ID: 176457 Overview Workforce Optimization Analyst Monday-Friday 8:00AM-5:00PM Full Time Benefits The Workforce Optimization... 
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    Daily paid
    Full time
    Temporary work
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    Immediate start
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    Monday to Friday
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    UnityPoint Health

    West Des Moines, IA
    4 days ago

  • Senior Analyst Inventory and Workforce Management

     ...serves as the central data science analyst for the organization's...  ...Production Planning (Logile) and Workforce Management (Labor Scheduling)....  ...Work Environment ~ On-call crisis work, overtime work, work...  ...Schnucks preferred. Store Support Center Teammates: minimum of one year... 
    Suggested
    Remote work
    Shift work
    3 days per week

    Schnuck Markets

    United States
    2 days ago

  • Workforce Analyst

     ...Workforce Analyst For over 60 years, HopeLink Behavioral Health has been a beacon of support for...  ...patterns in attendance, including call-outs, tardiness, early departures, and no...  ...Bachelor's, 2+ years of experience in a call center environment, with experience in... 
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    Shift work
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    HopeLink Behavioral Health

    Washington DC
    4 days ago

  • Senior Workforce Analyst

     ...Senior Workforce Analyst Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businessesfrom startups to established brandsmake smarter decisions and... 
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    Temporary work
    Remote work
    Flexible hours

    BILL

    San Jose, CA
    4 days ago

  • Analyst, Workforce Management

     ...Analyst, Workforce Management Your potential has a place here with TTEC's award-winning employment experience. As a Specialist Workforce...  ...day, you'll pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for... 
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    Temporary work

    Tennessee Staffing

    Nashville, TN
    3 days ago

  • Analyst, PSC Workforce Management - Tempe, AZ or East Hanover, NJ

    $81.2k - $150.8k

     ...Analyst, PSC Workforce Management The Analyst, PSC Workforce Management will be responsible for the daily Novartis Patient Support Center (PSC) Workforce Management (WFM) operational execution. The role...  ...a workforce tool and analyzing call statistics and designing... 
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    Local area
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    New Jersey Staffing

    Tempe, AZ
    2 days ago

  • Vehicle Programs Analyst

    $20 per hour

     ...Vehicle Programs Analyst At Percepta, we bring first-class service across each market...  ...Manufacturer) Plate Program Support our Care Call Center Provide traditional administrative...  ...to building a diverse and inclusive workforce that respects and empowers the culture... 
    Suggested
    Hourly pay
    Flexible hours

    Percepta

    Dearborn, MI
    10 hours agonew

  • Workforce Analyst- Skokie, IL

    $24.86 - $37.29 per hour

     ...Workforce Optimization Analyst Hourly Pay Range: $24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and...  ...Optimization. This role is responsible for ensuring that the call center operates efficiently by optimizing staff scheduling,... 
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    Monday to Friday
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    Endeavor Health

    Skokie, IL
    1 day ago

  • Workforce Analyst

    $27 - $43 per hour

     ...Workforce Analyst (Strategic Workforce Planning) Make an enterprise-wide impact. Join us to build forward-looking workforce models that help senior leaders allocate talent where it matters most. You'll turn complex data into clear recommendations that shape our workforce... 
    Suggested
    Contract work
    Temporary work
    Remote work

    Philadelphia Staffing

    Philadelphia, PA
    20 hours ago

  • Workforce Management Real Time Analyst

     ...Supervisors, Operations Managers and Support Center personnel. Real time interaction with...  ...pre-approved must be limited (ACW, long calls, Aux modes) ~ Communicate with operations...  ...~6 months of Call Center Operations or Workforce experience a must ~ Must have... 
    Suggested
    Local area
    Immediate start
    Work from home
    Flexible hours

    Teleperformance USA

    Warren, MI
    20 hours ago

  • Workforce Analytics & Productivity Monitoring Analyst

     ...Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Workforce Analytics & Productivity Monitoring Analyst PRIMARY PURPOSE OF THE ROLE: To manage Sedgwick's Workforce Analytics software and serve as a product... 
    Suggested
    Work at office
    Local area

    Sedgwick

    Raleigh, NC
    2 days ago

  • Workforce Report Analyst - CDC INFO (remote, temporary)

    $56k

     ...Requirements Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program. *This is a bring...  ...or exceeded, and to maximize efficiencies regarding call volume and staffing. - Provide analytical review... 
    Remote job
    Minimum wage
    Full time
    Contract work
    Temporary work
    Work experience placement
    Home office

    Maximus

    Bismarck, ND
    2 days ago

  • Sr. Contact Center Workforce Analyst - Patient Access Center - Kelsey-Seybold Clinic - Remote

    $72.8k

     ...together. The purpose of this position is to support the call center's scheduling, operational future, and real-time management functions...  ...outside of the call center. The Contact Center Sr. Workforce Analyst is responsible for producing call volume forecast and staffing... 
    Minimum wage
    Full time
    Work experience placement
    Work at office
    Local area
    Remote work

    Optum

    Pearland, TX
    15 days ago

  • Workforce Management Analyst II

     ...Workforce Management Analyst II The Workforce Management (WFM) Analyst II supports the operations by forecasting workload, planning staffing,...  ...schedules, and monitoring real-time performance of contact center and back-office production queues to ensure service level... 
    Temporary work
    Shift work

    LOS ANGELES CARE HEALTH PLAN

    Los Angeles, CA
    2 days ago

  • Compensation Analyst

     ...Overview, Duties and Responsibilities: \n\n As the Compensation Analyst at Crown, you will play a pivotal role in contributing to our...  ...of HR functional areas such as talent management, and workforce analytics. \n\t Strong project management skills with demonstrated... 
    Relocation
    Overseas
    Flexible hours

    Crown Cork & Seal USA, Inc.

    Tampa, FL
    9 days ago

  • Sr. Analyst, (Customer) Operations

    $70.04k - $111k

     ...our people are what make that possible. We call ourselves SUPERs - Successful, United,...  ...of the Customer Operations team, the Sr. Analyst, Operations will report to the Sr. Manager...  ...and optimizations to our contact center and operations, and customer experience organizations... 
    Temporary work
    Work experience placement
    Work at office
    Local area
    Remote work
    Flexible hours
    Shift work

    Oncourse Home Solutions

    Naperville, IL
    1 day ago

  • Benefits Analyst

    $100k - $130k

     ...looking for: We are seeking a Benefits Analyst to support the administration and...  ...business cloud communications and contact center solutions based on its powerful Message...  ...empowers modern mobile and distributed workforces to communicate, collaborate, and connect... 
    Full time
    Work at office
    Local area
    Remote work
    Flexible hours

    RingCentral

    Belmont, CA
    16 hours agonew

  • Junior Analyst

    $75k - $100k

     ...including infrastructure resiliency, contact center operations, information technology, software...  ...Data is seeking a dedicated Junior Analyst to support the Defense Health Agency (DHA) in advancing enterprise workforce planning and organizational analysis across... 
    Work experience placement
    Work at office
    Local area
    Remote work

    Pantheon Data

    Falls Church, VA
    20 hours ago

  • Operational Readiness Analyst

     ...BE PART OF THE CONNECTION As an Operational Readiness Analyst, you'll provide direct support to process improvement and standardization...  ...Process or data analysis: 2 years or more; customer service/call center operations: 2 years or more; general systems and applications... 
    Work at office

    Spectrum

    Stamford, CT
    20 hours ago

  • Analyst I

     ...Job Description Title -Sr. Customer Service Analyst Description - Title: Analyst I Location: 660 Plaza Drive Detroit...  ...level guidelines • Serving as a real-time resource for the call center to resolve customer issues before they escalate into formal complaints... 

    LanceSoft

    Detroit, MI
    3 days ago

  • REAL-TIME SCHEDULING ANALYST - PATIENT SERVICE CENTER

    $24.5 - $35.53 per hour

     ...is seeking a REAL-TIME SCHEDULING ANALYST to join our PATIENT SERVICE CENTER team! Salary Range: $24.50 - $3...  ...TIME, 1.000000 FTE Off Premise On-Call: No Position Description:...  ...the direction of the Supervisor - Workforce Management, the Real-Time Scheduling... 
    Hourly pay
    Full time
    Part time

    Aspirus Health

    Duluth, MN
    3 days ago

  • WFM Analyst

     ...divh2WFM Analyst/h2pAt NationsBenefits, we are a fast-paced, rapidly growing company seeking...  ...industry. Compassionate care is at the center of all we do, and it unites us to foster...  ...provide real-time support to the WFM team and Call Center leaders in tracking, notifying,... 
    Flexible hours
    Shift work
    Night shift
    Weekend work

    NationsBenefits

    Fort Lauderdale, FL
    3 days ago

  • Senior Analyst

     ...Role: Senior Analyst Duration: Contract-to-Hire Location...  ...and act as a dedicated contact center expert inside the business....  ...(email, phone, EDI, web) Call center expertise and data fluency...  ...Maintain forecasting and workforce planning models across channels... 
    Contract work

    VDart

    Aurora, IL
    4 hours agonew

  • Analyst, Reconciliation - North American Flights

    $60k - $75k

     ...ARC Settlement Analyst (IAR) This role is eligible for our hybrid work model: Two days...  ...technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We... 
    Work at office
    Remote work
    Flexible hours

    priceline.com LLC

    Farmers Branch, TX
    1 day ago

  • REAL-TIME SCHEDULING ANALYST - PATIENT SERVICE CENTER

    $24.5 - $35.53 per hour

     ...is seeking a REAL-TIME SCHEDULING ANALYST to join our PATIENT SERVICE CENTER team! Salary Range: $24.50 - $35....  ...TIME, 1.000000 FTE Off Premise On-Call: No Position Description:...  ...the direction of the Supervisor – Workforce Management, the Real-Time Scheduling... 
    Hourly pay
    Full time
    Part time
    Work at office
    Remote work
    Shift work

    Aspirus Ironwood Hospital

    Duluth, MN
    3 days ago

  • Recall Program Analyst

     ...Ford Recall Program Analyst We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves...  ...repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds). Support the... 
    Immediate start
    Flexible hours

    Michigan Staffing

    Wayne, MI
    20 hours ago