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- Role Details: Structure: On-Site in Austin, TX Focus: UKG Pro migration support, workforce management systems, payroll/timekeeping operations, QA validation, and enterprise implementation supportTitle: UKG Workforce Management Systems AnalystPosition SummaryThe contractor...SuggestedFor contractors
Huxley Associates
Austin, TX5 hours agonew $27.53 per hour
This Opportunity The Workforce Analyst supports Contact Center teams across phone, email, and chat channels. The position is responsible for workforce forecasting, scheduling, intraday management, reporting, and analysis to maintain appropriate staffing levels and support...SuggestedHourly payTemporary workWork at officeLocal areaRemote workFlexible hours- Description About the Role J&B Medical is seeking a detail-oriented and proactive WFM Real-Time Analyst to join our Workforce Management team supporting our RingCentral Contact Center. You will be responsible for monitoring intraday performance, managing real-time agent...SuggestedTemporary workImmediate start
$26 per hour
...as well as required skill sets. A client of our is looking for a junior UKG Administrator to support their upcoming UKG Workforce Management go-live. This role will focus on Tier 1 support, user administration, timekeeping issues, and serving as the liaison between...SuggestedContract workTaurean Consulting Group, Inc
Las Vegas, NV1 day ago- ...ensure an excellent experience. The WFM Analysts proactively coordinates and adjusts staffing... ...both customer service standards and manage staffing expenses.Accuracy - Requires advanced... ...standards of quality and data integrity.Workforce Management of Contact Center Activities...SuggestedFor contractorsWork at office
UGI Corporation
King of Prussia, PA2 days ago - ...Owning forecasting and capacity planning, the full-time hourly Workforce Management Analyst will analyze data, monitor staffing levels, and utilize AI tools to optimize scheduling for a remote telehealth clinic. Key Responsibilities Forecast contact and demand volume...SuggestedHourly payFull timeRemote work
Virtual Vocations Inc
United States1 day ago - ...Workforce Management Analyst II Lumen Solutions Group Inc. is a technology consulting Services Company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize...SuggestedRemote work
Lumen Solutions Group Inc.
United States1 day ago - ...Wfm Analyst/ Workforce Supervisor Or Qa Specialist We are seeking an experienced WFM Analyst/ Workforce Supervisor or QA specialist to... ...adherence, schedule adherence, workforce optimization, queue management, campaign performance, and overall sales floor operational effectiveness...SuggestedRemote workNight shift
1840 & Company
United States3 days ago - ...Job Summary We are seeking an experienced Senior UKG Pro Workforce Management (WFM) Consultant with 5+ years of hands-on experience supporting, configuring, and optimizing UKG/Kronos workforce management solutions. The ideal candidate will have strong expertise in Time...SuggestedContract work
PB consulting
Miami, FL2 days ago - ...Workforce Management Analyst – Voice Operations Job Location: San Antonio, TX Role Summary: The Workforce Management (WFM) Analyst will support end-to-end workforce planning and real-time management for a high-volume voice operation. This role is responsible for...SuggestedTemporary work
E-Solutions
San Antonio, TX4 days ago $30.76 - $35 per hour
...Job Title: Workforce Management Analyst Status: Non-exempt Reports to: Mgr - MSCC Workforce Management Department: Member Service Contact Center Job Code: 4302 Pay Range: $30.76-$35.00/HR WHO WE ARE: Golden 1 Credit Union is among the top credit...SuggestedWork experience placementGolden 1
Sacramento, CA1 day ago$103k - $121k
About usNational Grid is hiring a Senior Analyst with in our customer organization... ...be responsible for building and maturing workforce planning capabilities for a newly established... ...with data, and helping evolve workforce management capabilities in a dynamic customer service...SuggestedTemporary workSeasonal workWork at officeLocal areaImmediate startFlexible hoursNational Grid
Waltham, MA3 days ago- ...Workforce Management Analyst Do you have experience leveraging data and analysis to review trends as it relates specifically to Workforce Management? Do you have strong communication, customer service and relationship building skills? If so, this Workforce Management...SuggestedHourly payPermanent employmentFull timeWork at officeWork visa
Farm Bureau Financial Services
West Des Moines, IA10 days ago - ...and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title Workforce Management Analyst Location Baltimore, MD Job Summary Monitor and analyze call volume, call patterns, and traffic flow for the Customer...Suggested
$83 - $85 per hour
...Job Description: Seeking an experienced and strategic Senior Workforce Manager to lead workforce capacity planning and management efforts.... ...service-level targets. Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain...SuggestedContract workSeasonal workImmediate start$57.8k - $78.2k
...Center Job Qualifications: Skills: Call Center, Excel Models, Workforce Management Systems Certifications: None Experience: 2 + years of... ...experience US Citizenship Required: No WORKFORCE MANAGEMENT ANALYST Make meaningful contributions that fuel critical outcomes for...Temporary workWork at officeImmediate startRemote workWork from homeWorldwideFlexible hours- Judi Health in New York, NY is seeking a Workforce Management Analyst to partner with UM management and Work Force Manager to drive superior customer service. You will monitor real-time operations, manage staffing levels, and generate performance reports to support business...
$59.01k - $86.51k
...continuous improvement efforts within the Paid Leave Contact Center to support efficient, data‑informed operations. The Workforce Management Analyst plays a pivotal role in forecasting demand, developing scheduling strategies, analyzing operational performance, and identifying...Full timeTemporary workRemote workFlexible hours$13.5 per hour
Job Description We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce support, on-floor staffing coordination, and KPI monitoring...Work experience placementWorldwideShift work$60k - $75k
...the future of Rally House, deliver exceptional experiences, and make every fan feel right at home. Job Description The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role...Work at office$25.51 - $47.75 per hour
...Schedules off-phone activities when call volume projections are down. Manages and adjusts call routing when unusual call patterns exist in... ...education resources. Elevance Health operates a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager...Full timeTemporary workWork experience placementWork at officeLocal areaShift work1 day per week- ...facilitating customer experience transformation. The Forecasting Analyst is responsible for producing accurate long-term and short-... ...must be able to build and maintain forecasts both within Workforce Management platforms and independently using Excel or other analytical...Minimum wageTemporary workShift work
- AltaMed Health Services Corporation seeks a Workforce Management Technical Analyst to optimize hourly staffing and improve patient service levels in Anaheim, CA. You will monitor KPIs, analyze data, and support omnichannel strategies and agent productivity. Responsibilities...Hourly pay
- MCI Careers is seeking a WFM Analyst in Wichita, Kansas, to ensure operational efficiency by tracking staffing availability and... ...The ideal candidate will have over 3 years of experience in workforce management, strong analytical skills, and proficiency with WFM systems....
- ...in-office collaboration with virtual work. Team members are expected to be in the office at least 2 days per week. The Workforce Management Analyst will support day-to-day capacity planning across internal FTE teams and BPO partners, building models, reporting, and providing...Work at office2 days per week
- JOB SUMMARY The Workforce Management Analyst is responsible for analyzing call volume trends, preparing forecasts and providing scheduling recommendations for Charter contact centers. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to...Work experience placementWork at officeLocal area
- Overview Black Canyon Consulting (BCC) is searching for a Workforce Management Analyst to support workforce planning, organizational design, role alignment, and operational effectiveness initiatives. The Workforce Management Analyst will work with leadership and stakeholders...
$53.8k - $80.7k
...benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and... ...The Opportunity: As a member oftheSupport Services team, the Workforce Management Analystsupportsday-to-dayworkforce planning and...Temporary workWork at officeLocal areaFlexible hoursShift work2 days per week- ...industry-leading organization. The WFM Analyst plays a key role in sustaining real-time... ...actions to maintain performance targets. Manages Specialist scheduling requirements,... ...possess the below qualities: 3 years in workforce management, scheduling, or real-time analysis...Full timeContract workTemporary workCasual workWork at officeLocal areaRemote workShift work
$40 - $45 per hour
...looking for a data‑driven Support Operations Analyst IV to join a fast‑paced Customer Success... ...of contact center KPIs and queue management. Experience with contact center platforms... ...a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and...Temporary workWorldwide
