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$95k - $143.75k
Role Description As the Workforce Management Analyst, you'll own scheduling and real-time analysis (RTA) for a global Support organization. You'll partner closely with our WFM Lead, who owns long-range forecasting and capacity strategy, and translate those plans into practical...SuggestedFull timeWork at officeFlexible hoursAshby
Remote4 days ago- ...to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The Senior Workforce Management Analyst serves as a senior-level operational and analytical resource supporting Workforce Management (WFM) functions across the...SuggestedFull timeTemporary workWork at officeLocal areaShift work
Local Government Federal Credit Union
Raleigh, NC1 hour agonew $115k - $202k
Role Description As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce capacity models, field ad-hoc planning requests across...SuggestedFull timeTemporary workRemote workWork from homeFigma
Remote3 days ago$30 - $37 per hour
Role Description The Workforce Management Analyst is responsible for developing accurate forecasts and efficient schedules to optimize staffing levels in a pharmaceutical call center. This role involves analyzing historical trends, call volume patterns, and business needs...SuggestedFull timeTemporary workSeasonal workMonday to FridayShift workCaretria
Remote1 day ago- Role Description This Workforce Management Analyst provides direction and management of Scheduling & Forecasting to ensure that the program planning and real-time (intra-day) workforce management (WFM) supports business and client objectives for multi-site contact center...SuggestedFull time
Cencora
Remote4 days ago - ...analyzing contact center trends, volumes, arrival patterns, etc. to create mid-term forecasts to guide activities of workforce specialists and analysts to manage SLAs and labor costs. ~Accountable for team configuration, evaluation/changes for agent skills and assist...SuggestedFull timeTemporary workShift work
Deluxe
Remote4 days ago - ***W2 Contract & LOCAL Candidates Only*** Title: Workforce Management Specialist Location: On-site at Milwaukee, WI or Green Bay, WI or Chicago, IL Duration: 12 Months Hours: Flexible in a window of 7 AM – 5 PM Description: This individual will report to the Care Center...SuggestedContract workLocal areaFlexible hours
DivIHN Integration
Chicago, IL5 days ago $38 - $43 per hour
...Workforce Management (WFM) Analyst (Business Consultant Commodity I) Location: Remote (U.S.) Duration: 6-Month Contract to start Schedule: Monday-Friday | 9:30 AM - 6:00 PM CST (40 hours/week) Pay Rate: $38-$43/hr based on benefit selections...SuggestedContract workWork at officeRemote workWorldwideMonday to FridayOrion Group
North Chicago, IL17 hours ago$25.51 - $47.75 per hour
...Schedules off-phone activities when call volume projections are down. Manages and adjusts call routing when unusual call patterns exist in... ...education resources. Elevance Health operates a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager...SuggestedFull timeTemporary workWork experience placementWork at officeLocal areaShift work1 day per weekElevance Health
Chicago, IL2 days ago$69.4k - $99.2k
Role Description As a Workforce Management Senior Analyst at Gainwell, you will support enterprise workforce planning, staffing alignment, and labor utilization activities across Gainwell’s project portfolio. This role partners with account leaders, delivery teams, functional...SuggestedFull timeRemote workFlexible hoursGainwell Technologies LLC
Remote3 hours agonew$77.91k - $116.86k
Role Description The Remote Sr. Analyst, Workforce Analytics is a data-driven analytics expert responsible for delivering advanced reporting... ...in contact center analytics, reporting, or workforce management, preferably within healthcare, Medicare Advantage, or a highly...SuggestedHourly payFull timeWork experience placementRemote workWeekend workAlignment Health
Remote2 days ago- ...provides access to the outdoor lifestyle and natural beauty the region is known for. We are looking to hire a Workforce Management Real-Time Analyst to join our fast-paced and growing Customer Experience Team! The Workforce Management Real-Time Analyst is...SuggestedWork at officeMonday to Friday
Orion180
Melbourne, FL2 days ago - ...delivering excellent, cost‑effective care to employers and their workforces. About You You use LOGIC in your decision making and focus on... ...environment and value collaboration. Job Overview The WFM Analyst, Member Services, is responsible for intraday service delivery...SuggestedTemporary work
EmployerDirect Healthcare
Dallas, TX3 days ago $40 - $45 per hour
...looking for a data‑driven Support Operations Analyst IV to join a fast‑paced Customer Success... ...of contact center KPIs and queue management. ~ Experience with contact center platforms... ...a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and...SuggestedTemporary workWorldwideDexian
San Diego, CA1 day ago- ...The Analyst, Workforce Management will report to the Manager, Workforce Management and support the day-to-day operations related to the Time and Attendance cycle for all Dollar Tree Stores, Store Support Center, Store Display Team and Store Operations related employees...SuggestedMinimum wageWork experience placement
Dollar Tree Stores
Chesapeake, VA4 days ago - ...What’s in it for you? Constantly growing, financially‑sound organization 401K Group insurance Job Summary The Workforce Operations Management Analyst serves as a technical subject matter expert for enterprise time and attendance platforms, including ADP eTime and ADP Workforce...
Tfi International Llc
Dallas, TX4 days ago $23.19 - $40.01 per hour
...law. Work Hours: Monday - Friday 12:30pm-9:00pm EST, some holiday hours required as determined by business needs. The Workforce Management Analyst I - Real Time Analyst monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best...Full timeWork at officeMonday to FridayFlexible hoursElevance Health
Remote3 days ago- ...center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we... ...throughout the United States. Job Purpose The Real-Time Analyst coordinates real-time workforce activities to cover the contact center hours of...Work at officeWorldwideMonday to FridayFlexible hoursShift work
Emovis
Orlando, FL2 days ago - Role Description The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending schedules as needed. Provides analysis of talent and staffing...Full timeTemporary workWork at officeFlexible hoursShift work
Selene Finance LP
Remote5 days ago $83 - $85 per hour
...Job Description: Seeking an experienced and strategic Senior Workforce Manager to lead workforce capacity planning and management efforts.... ...service-level targets. Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain...Contract workSeasonal workImmediate startBinding Minds Inc
Detroit, MI4 days ago$85.5k - $142.5k
Role Description The Senior Workforce Management Analyst is a senior individual contributor responsible for leading complex workforce management initiatives related to company separation, with a key focus on enabling the transition from ADP to Dayforce. This role combines...Full timeMcKesson
Remote5 days ago- ...and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Workforce Management Analyst Location: Baltimore, MD Job Summary Monitor and analyze call volume, call patterns, and traffic flow for the Customer...
Ampcus
Baltimore, MD8 days ago - ...JOB SUMMARY The Workforce Management Analyst is responsible for analyzing call volume trends, preparing forecasts and providing scheduling recommendations for Charter contact centers. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify...Work experience placementWork at officeLocal area
DEV INC
Louisville, KY4 days ago $68.34k - $75.94k
...Workforce Management Analyst Full-Time | Hybrid – Seattle, WA Washington residency required. Salary Range: $68,344 – $75,938. Shift: Swing shift (4:00 PM–12:00 AM) through August, transitioning to overnight (12:00 AM–8:00 AM) thereafter. About Crisis Connections Crisis...Full timeTemporary workFlexible hoursShift workNight shiftAfternoon shiftCrisis Clinic
Seattle, WA3 days ago$38.7 per hour
...WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H JOB OVERVIEW In this role,...Full timeContract workLocal areaRemote workSystem One
Baltimore, MD2 days ago$68.64k - $85.8k
...despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day. Job Overview The Technical Analyst, Workforce Management helps provide a seamless and consistent customer service interaction experience. The analyst monitors metrics to improve...Work experience placementFlexible hours$86k - $115k
...Title: Senior Workforce Management Analyst Department: Customer Service Reporting to: Director of Customer Service Location: USA - Remote Compensation: $86K - 115K USD Who We Are: World Education Services (WES) is a non-profit social enterprise...Temporary workCurrently hiringLocal areaRemote workWorldwideFlexible hoursWorld Education Services
United States3 days ago$16.06 - $24.09 per hour
...time to be a part of H&R Block! What you'll do... As a Workforce Real-Time Analyst, you will be instrumental in ensuring the efficiency and... ...supporting teams. Your role will encompass real-time performance management, agent utilization, and comprehensive reporting and...Minimum wageTemporary workWork experience placementLocal areaRemote workNight shift- ...service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules and... ...levels. Provide regular reports to management on workload and workforce. Make recommendations for new or updated call/service center...Work experience placementWork at office
$33.96 - $69.54 per hour
Salary Range : $33.96 - $69.54 hourly Employment Type: Indefinite Primary Duties and Responsibilities The Workforce Management analyst plays a key role in supporting the Patient Access Organization by monitoring staffing patterns, scheduling efficiency, and team utilization...Hourly payImmediate start
