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- ...immigration sponsorship, now or in the future.Curious about how data-driven insights shape exceptional customer experiences? As a Workforce Management Analyst at Spectrum, you will analyze call volume trends, prepare accurate forecasts and provide strategic scheduling...SuggestedLocal areaVisa sponsorship
$80k - $100k
...role that blends finance and operations, offering exposure to cross-functional teams and opportunities to grow in workforce planning, performance management, and business analysis. Benefit Information ABM offers a comprehensive benefits package. For information about...SuggestedUnion Depot
Los Angeles, CA2 days ago- ...Category : Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at About TP TP is a leading global provider of digital business services. We partner with the world's most prominent brands...SuggestedOngoing contractWork from homeWeekend work
Teleperformance USA
Louisville, KY1 day ago $38.7 per hour
...WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) - REMOTE Location: Remote (U.S.) - client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H JOB OVERVIEW In this role,...SuggestedFull timeContract workLocal areaRemote workSystem One
Baltimore, MD5 days ago$98.78k - $121k
...will be assessed during the interview process. About the Role Gusto is looking for a team-oriented, analytically-driven Workforce Management Analyst who loves strategically thinking outside the box to solve complex contact center challenges. You will report into the Workforce...SuggestedFull timeWork at officeLocal areaRemote work2 days per week3 days per weekGusto
Denver, CO4 days ago- ...Working remotely, the full-time Workforce Management Real-Time Analyst will monitor live operational conditions, identify intraday staffing risks, and execute timely workforce actions to ensure optimal service performance. Key responsibilities Monitor real-time performance...SuggestedFull timeRemote work
Virtual Vocations Inc
United States2 days ago - ...Job Title 2+ years experience with Alvaria (formerly Aspect) Workforce Management platforms, including scheduling, forecasting and configuration management. Ability to manage dual-platform deployments and support CCaaS migration efforts. Proficiency in user management...Suggested
Saxon Global
West Des Moines, IA5 days ago - ...Workforce Management Analyst – Voice Operations Job Location: San Antonio, TX Role Summary: The Workforce Management (WFM) Analyst will support end-to-end workforce planning and real-time management for a high-volume voice operation. This role is responsible for...SuggestedTemporary work
E-Solutions
San Antonio, TX5 days ago - ...accuracy of the data provided Collaborate with supplier performance management and business performance management on initiatives to improve... ...– relevant experience is also accepted 2+ years of workforce management forecasting and reporting experience (will not accept...SuggestedTemporary workWork at officeLocal areaWork from home
TP Services
Warren, MI2 days ago $68.64k - $85.8k
...just a job; it’s a calling that drives us forward every day. Job Overview The Workforce Analyst supplies the Patient Service Center (PSC) with data analytics, forecasting, queue management, and additional ACD technology support to optimize service levels and deliver on...SuggestedWork experience placementFlexible hoursAltaMed
Anaheim, CA3 days ago- ...recommended corrective actions to maintain performance targets. Manages Specialist scheduling requirements, coordinating updates, shift... ...and should possess the below qualities: ~3 years in workforce management, scheduling, or real-time analysis. ~ Strong analytical...SuggestedFull timeContract workTemporary workCasual workWork at officeLocal areaRemote workShift work
Mass Markets
Wichita, KS1 day ago - ...Medical Branch seeks a Labor Productivity Analyst in Galveston to support efficient labor... .... This hybrid role includes analyzing workforce performance and developing solutions to... ...responsibilities include presenting labor management analyses and collaborating with leaders...Suggested
The University of Texas Medical Branch
Galveston, TX2 days ago - ...Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow...SuggestedRemote work
Ampcus
United States3 days ago $85.5k - $142.5k
...and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. The Senior Workforce Management Analyst is a senior individual contributor responsible for leading complex workforce management initiatives related to company separation...SuggestedMcKesson
Boston, MA2 days ago- ...JOB SUMMARY The Workforce Management Analyst is responsible for analyzing call volume trends, preparing forecasts and providing scheduling recommendations for Charter contact centers. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify...SuggestedWork experience placementWork at officeLocal area
DEV INC
Louisville, KY3 days ago - ...Local Government Federal Credit Union seeks a Senior Workforce Management Analyst to lead advanced forecasting and staffing optimization for the Experience Center. You will manage Genesys Cloud WFM administration, perform capacity planning, and partner with leadership...Local area
Local Government Federal Credit Union
Raleigh, NC2 days ago $83 - $85 per hour
...Job Description: Seeking an experienced and strategic Senior Workforce Manager to lead workforce capacity planning and management efforts.... ...service-level targets. Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain...Contract workSeasonal workImmediate startBinding Minds Inc
Detroit, MI3 days ago- ...Workforce Management Analyst You are a detail-oriented and analytical professional who enjoys using data to solve problems, improve operational performance, and support exceptional member experiences. You thrive in a fast-paced environment, balancing forecasting, scheduling...Work experience placement
Golden 1 Credit Union
Sacramento, CA4 days ago - ...Job Title Workforce Management Analyst Job Type Full-Time Category Administrative / Clerical Location Work from Home FSM Based - Fort Smith, AR 72903 US Work from Home LR Based - Little Rock, AR 72201 US (Primary) Education High School...Full timeTemporary workLocal areaImmediate startRemote workWork from homeShift work
Arkansas Foundation for Medical Care
United States1 day ago $90k
...Embark on a transformative journey as a Workforce Management Senior Forecasting Analyst at Barclays, where the focus is on redefining the future of banking through innovative solutions. You will be responsible for delivering forecasting and analytics to support workforce...Hourly payImmediate startBarclays Bank US
Wilmington, DE11 hours ago- ...Senior Workforce Management Analyst (Genesys Cloud CX) Local Government Federal Credit Union Raleigh, North Carolina, United States About this position Description: CIVIC CULTURE Our organization believes we can all do well by doing good. We value the contributions of...Full timeTemporary workWork at officeLocal areaShift work
Local Government Federal Credit Union
Raleigh, NC12 hours ago $90k - $105k
...A luxury retail company in New York seeks a Sr. Analyst for Workforce Management to optimize staffing and operational efficiency. The role requires 4-7 years of analytical experience, proficiency in WFM systems, and strong analytical skills. Key responsibilities include...Cartier
New York, NY2 days ago$65k - $74k
...Senior Workforce Management Analyst The Senior Workforce Management Analyst position is a crucial member of the Business Planning and Workforce Management team. Your primary responsibilities will be on maximizing the utilization and benefit of our Workforce Management...Temporary workRemote workFlexible hoursShift workVenturefizz Product Management Community
United States1 day ago$27 per hour
...activity by workstation, ensuring accurate reporting in internal workforce and cost tracking systems. Validate timecard hours against... ...demand. Develop dashboards, executive presentations, and management reports that provide visibility into workforce performance and...Full timeH1bLocal areaWGNSTAR
Boise, ID29 days ago$25.51 - $47.75 per hour
...Schedules off-phone activities when call volume projections are down. Manages and adjusts call routing when unusual call patterns exist in... ...education resources. Elevance Health operates a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager...Full timeTemporary workWork experience placementWork at officeLocal areaShift work1 day per week- Category : Workforce Management Application Deadline: Ongoing until positions are filled. About TP TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable...Ongoing contractImmediate startWork from homeFlexible hours
$60k - $75k
...shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.Job DescriptionThe Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This...Work at office- ...client, a leader in financial & tax software, is hiring a Workforce Operations Analyst, to join their team in San Diego, CA. **This is a 1-year W... ...Expert staffing and scheduling by analyzing workforce data, managing scheduling exceptions, identifying coverage gaps, and...Full timeContract work
$49.72k - $92.47k
...volumes and service levels. Utilizes specialized software tools to manage and forecast staffing levels for multiple call centers.... ...production activities, shrinkage, and occupancy goals. Monitors Workforce Management tools in real-time to maintain service level data. Evaluates...Full timeWork experience placementWork at officeLocal areaShift work$16.06 - $24.09 per hour
...time to be a part of H&R Block! What you'll do... As a Workforce Real-Time Analyst, you will be instrumental in ensuring the efficiency and... ...supporting teams. Your role will encompass real-time performance management, agent utilization, and comprehensive reporting and...Minimum wageTemporary workWork experience placementLocal areaRemote workNight shift
