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- ...seeking to hire a specialist for Workforce Management applications. The role involves executing strategies for quality and performance on WFM platforms, developing testing plans, and providing analytical support. Candidates must possess strong communication skills and a...Suggested
- ...collaborating with various teams. Candidates should have a Bachelor's degree, at least two years of multi-national experience, and familiarity with WFM solutions. A competitive salary range and comprehensive benefits are offered. #J-18808-Ljbffr PepsiCo Deutschland GmbHSuggested
- ...ticket distribution logic, managing queues inside our CRM, and adjusting FTE requirements based on queue changes. This role combines WFM and data analytics. What you will be doing Queue Management and Routing Rules: Configure internal queues in the CRM for distributing...SuggestedFull timeTemporary workSeasonal workRemote workRelocationFlexible hoursShift work
$75.7k - $101.4k
Senior Analyst, WFM Reporting & Analytics Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+...Suggested- A healthcare organization in Los Angeles is seeking a Sr. Applications Analyst to support UKG Pro and WFM systems. This role involves analyzing business applications, providing production support, and ensuring alignment between HR and technical teams. The ideal candidate...Suggested
- OBJECTIVE The Workforce Analyst is responsible for forecasting, capacity planning, scheduling, and real-time monitoring to ensure operational... .... Reporting & Analytics Produce daily, weekly, and monthly WFM dashboards (e.g., SLA, occupancy, shrinkage, efficiency)....SuggestedShift work
- ...workforce management solutions provider is looking for a Workforce Analyst in New York. This role involves forecasting, capacity planning,... ...in workforce management or data analytics. Proficiency in WFM platforms and strong Excel skills are essential. #J-18808-Ljbffr...Suggested
- ...organization in Los Angeles is looking for a Workforce Management Analyst I to support the scheduling, forecasting, and real-time... ...management experience in a contact center environment and knowledge of WFM tools. Responsibilities include monitoring workloads, creating reports...SuggestedFull timeContract work
- A global healthcare leader is looking for an Analyst for the Patient Support Center Workforce Management team in Tempe, AZ. The role involves... ...levels. Applicants should have 1-2 years of experience with WFM and ACD platforms, as well as strong analytical skills. The...SuggestedRemote work
$108.88k - $163.32k
...commerce, Technology and more. Overview The Solutions Delivery Analyst V role is designed to serve as the lead technical subject matter... ...in teams. Experience in retail or grocery preferred. UKG PRO WFM experience. Boomi certified and development experience. ME/NC/...SuggestedFull timeWork at officeRemote workFlexible hoursWeekend work- ...Multimedia, LLC is seeking a skilled Sr. Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports the... .... ~ Capture web analytics data primarily through Alvaria WFM. ~Develop and maintain statistical forecast models for workload...SuggestedFull timeWork experience placementSeasonal workLive inWork at officeLocal areaRemote work
Wisemen Multimedia, LLC
Chamblee, GAmore than 2 months ago - A leading health coverage provider is seeking a WFM Analyst II in Los Angeles, CA. This role involves analyzing workload data, creating staffing schedules, and monitoring performance to meet service level goals. Candidates should have at least 2 years of workforce management...Suggested
- A large tire retailer in Scottsdale is looking for a Sr HRIS Analyst to manage and enhance HRIS and WFM systems. The role requires expertise in UKG Pro Timekeeping, data analysis, and strong communication skills. The ideal candidate should have at least five years of HRIS...Suggested
- ...& Monitoring Continuously monitor real-time call volume, queue performance, and agent adherence using Five9 dashboards and Verint WFM tools. Adjust schedules, skill assignments, and routing strategies to maintain service level agreements (SLAs). Respond promptly...SuggestedTemporary workFlexible hours
- A healthcare services provider in Downers Grove, IL is seeking a highly skilled Senior Workforce Management Analyst. This role is crucial for owning forecasting, capacity planning, and reporting for contact center operations. The ideal candidate will have over 4 years of...Suggested
- A leading FinTech company is looking for a specialist in CX Analytics to manage ticket distribution logic and enhance service performance analytics. This role involves using SQL to handle data from several sources while ensuring optimal agent allocation based on forecasting...Remote jobFlexible hours
- A leading tech company seeks a Workforce Management Analyst to optimize staffing and scheduling for the Success organization. The role involves analyzing data, conducting scenario analysis, and collaborating cross-functionally. Ideal candidates will have 3 years of relevant...Remote job
- A major telecommunications company is seeking an Analyst 2 for Resource Planning. In this role, you'll manage scheduling aligned with forecasts, analyze call center performance metrics, and enhance operational efficiency. Candidates should have strong workforce management...Remote jobFull time
- A tech company in the U.S. is seeking a Senior Workforce Management Planning Analyst to handle forecasting and capacity planning for a global contact center. This role involves data analysis, collaboration with various teams, and the creation of staffing strategies. Candidates...Remote job
$64k - $110.44k
A leading software company in Denver, CO is seeking a Workforce Management Analyst to enhance workforce efficiency and optimize planning processes. The role involves generating schedules, managing forecasts, and collaborating with teams to improve operational excellence...$48.79k - $90.61k
...00:45 Aristocrat is excited to introduce an outstanding opportunity for an ambitious and highly skilled Optimization Specialist WFM/Analyst. In this role, you will be an essential part of our team, ensuring that our customer support and compliance teams operate at peak...Full timeWorldwideVisa sponsorshipWork visaAll shiftsShift workRotating shift- A leading healthcare organization is seeking a Sr. HRIS Analyst for UKG Pro WFM, primarily focused on optimizing scheduling and timekeeping across health systems. The role involves managing the Advanced Scheduler, collaborating with clinical leaders, and ensuring configurations...Remote job
- A prominent tire retailer in Arizona seeks a Senior HRIS Analyst specializing in UKG Pro Timekeeping. The ideal candidate will have over five years of progressive HRIS and Workforce Management experience. Responsibilities include managing system functionalities, ensuring...
- A leading driver safety company in Boca Raton, FL seeks a Workforce Management Analyst to provide analytical and operational support. This role involves managing forecasting inputs, schedules, and monitoring performance to ensure efficient staffing and service levels. Ideal...
- A leading legal tech company in the United States seeks a Workforce Management Analyst. This role involves interpreting forecasting plans and maintaining systems to ensure data accuracy. Candidates should have at least 3 years of experience in workforce management and possess...
- A prominent financial institution in Atlanta is seeking a Workforce Management Analyst to ensure staffing aligns with member service expectations. This role involves developing forecasting models, optimizing schedules, and monitoring real-time call volumes. Candidates should...Work at officeRemote workFlexible hours
- A leading health company in Atlanta is seeking a Workforce Management Analyst responsible for ensuring optimal call center service levels through real-time monitoring and scheduling adjustments. Candidates should hold a high school diploma with a minimum of 2 years in call...Remote jobFlexible hours
- ...within the organization with multiple locations in Florida, California, Tennessee, Pennsylvania, Utah, and India. OVERVIEW: WFM Analyst will provide real-time support to the WFM team and Call Center leaders in tracking, notifying and reporting all aspects of agent...Full timeFlexible hoursShift workNight shiftWeekend work
- ...impact on patients’ lives. The Assistant Workforce Management Analyst plays a critical role in optimizing call-center operations... ...hands-on contact-center experience and working knowledge of leading WFM platforms such as Verint, NICE IEX, or similar solutions....Full timeTemporary workLocal areaImmediate start
- A healthcare organization located in Los Angeles, CA, is seeking an experienced Sr. Applications Analyst specializing in UKG Pro and WFM. The successful candidate will analyze business systems, provide production support, and collaborate with HR and IT teams. Key qualifications...
