SCN Care Coordinator

Job Description

Job Description

About Lehoel

Lehoel is the front door to New York's Social Care Network (SCN), funded through the state's 1115 Medicaid waiver. We screen, navigate, and connect Medicaid members to the food, housing, transportation, and care they need to be well — free, confidentially, and in their own language.

The Role

As a Social Care Navigator, you're the steady, human point of contact for the members we serve. You'll screen for needs, build personalized plans, connect members to vetted community partners, and follow up to make sure things land. Members talk to the same navigator each time — no handoffs, no scripts.

What You'll Do

• Conduct confidential screenings (15–20 minutes) on food, housing, transportation, utilities, and benefits
• Build personalized plans and make warm referrals through the Unite Us platform
• Help members access SNAP, Medicaid, WIC, HEAP, housing, and transportation support
• Follow up at 30, 60, and 90 days, adjusting plans as life changes
• Meet members by phone, video, or in person
• Maintain accurate, confidential, HIPAA-aligned records

What We're Looking For

• Strong communication, listening, and organizational skills
• Experience in case management, social services, or care coordination (preferred)
• Bilingual — English plus Spanish or Haitian Creole (strongly preferred)
• Familiarity with Rockland County community resources a plus
• A genuine commitment to health equity

What We Offer

Mission-driven work with a supportive team, competitive pay and benefits, training and professional development, and a local Rockland County–based role.

To learn more, visit lehoel-five.vercel.app. Lehoel is an equal opportunity employer.

Lehoel is the front door to New York's Social Care Network (SCN), funded through the state's 1115 Medicaid waiver. We screen, navigate, and connect Medicaid members to the food, housing, transportation, and care they need to be well — free, confidentially, and in their own language. Our small, mission-driven team serves New Yorkers in English, Spanish, and Haitian Creole, meeting people where they are by phone, video, or in person.

Company Description

Lehoel is the front door to New York's Social Care Network (SCN), funded through the state's 1115 Medicaid waiver. We screen, navigate, and connect Medicaid members to the food, housing, transportation, and care they need to be well — free, confidentially, and in their own language. Our small, mission-driven team serves New Yorkers in English, Spanish, and Haitian Creole, meeting people where they are by phone, video, or in person.