IT Enterprise Service Technician

C4 Technical Services

IT Enterprise Service Technician (Hardware)

Goals & Objectives:
To maintain and improve information technology (IT) services for enterprise offices.

Job Functions:
1. Function 1 - Participate in remote IT Enterprise Services meetings

Attend and actively participate in virtual meetings with end users and members of IT team

2. Function 2 - Configure, prepare, pack and troubleshoot equipment for end user and site use

Configure laptops and micro-computers
Hardware configuration and deployment
Pack equipment for shipment based on needs
Provide feedback to IT Enterprise Services Manager regarding low inventory or needed items
Troubleshoot during and after on-site visits

3. Function 3 - Level 3 Service Desk

Act on service desk tickets elevated to Level 3
Subject Matter Expert for assigned Hardware

4. Function 4 - Special projects

Be available for special projects as needed

Education/Skill Requirements

SD-WAN equipment experience
Superior verbal and written communication skills.
Proficient with Microsoft Office Suite or related software.
Familiarity with Salesforce and Support Org functionality

OSHA Requirement
This position requires the ability to:
• Stand or sit for long periods of time,
• Ability to use the telephone and computer systems,
• Ability to lift up to 15 lbs.
• Ability to travel independently up to 40% as needed

#DICE
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Vacancy posted 2 days ago

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