Clinic Service Representative - Henry Ford Medical Center - Chesterfield

Admin Support (Non-Clinical)

Clinic Service Representative – Wound Care – Days

Contingent

While many wounds heal naturally, others require specialized care and can be highly resistant to traditional therapies. Chronic non-healing wounds can lead to life-threatening infection and limb loss. Henry Ford Wound Care and Hyperbaric Medicine at the Chesterfield health center offers advanced care and education relating to serious wounds caused by a medical condition, injury, radiation therapy, surgery, or impaired blood flow in the limbs.

Under general supervision, standard operating procedures for all patient registration activities including patient reception, face-to-face check-in and checkout, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. Actively collaborates with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

Requirements: Able to check in and check out patients, great customer service skills, and someone who has great phone etiquette.

LOCATION: 30795 23 Mile Road Chesterfield, MI 48047

STATUS: Full Time

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or equivalent.
• Required to perform calculations, complete forms, extensively utilize computer information system.
• Demonstrated ability to work with detailed information.
• Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.