Front Desk Agent - Cambria Hotel South Boston

Front Desk Agent

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Are you a dynamic, enthusiastic, and customer-focused individual with a passion for the hospitality industry? If so, we have an exciting opportunity for you to join our team as Front Desk Agent at CAMBRIA HOTEL SOUTH BOSTON! As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

Job responsibilities include:

• Processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Processing all payment types such as room charges.
• Processing all check-outs including resolving any late and disputed charges.
• Answering, recording, and processing all guest calls, messages, requests, questions, or concerns.
• Coordinating with housekeeping to track readiness of rooms for check-in.
• Communicating parking procedures to guests/visitors and dispatching bell staff or valet staff as needed.
• Supplying guests with directions and information regarding property and local areas of interest.
• Running daily reports (number of arrivals, departures), identifying any special requests, and checking reports for accuracy.
• Completing designated cashier and closing reports in the computer system.
• Counting bank at the beginning and end of shift. Balancing and dropping receipts according to accounting specifications.
• Concierge duties.
• Previous hotel experience is highly preferred.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.