Front Desk Agent - InterContinental Boston

Full-time

IHG Hotels & Resorts

Do You See Yourself as a Front Desk Agent?
Welcome the World with Elegance at InterContinental® Boston - Where Every Guest's Journey Begins with You.
At IHG Hotels & Resorts, we believe hospitality is an art-and every team member brings their unique creativity, care, and spirit to the canvas. Whether you're drawn to the rhythm of fine dining or the joy of creating seamless guest experiences, we invite you to be part of something exceptional. We're looking for individuals who take pride in precision, celebrate service, and thrive in a refined, collaborative environment.
Hotel Overview
For over 70 years, the InterContinental® brand has defined worldly sophistication and timeless elegance. As a flagship property, InterContinental® Boston continues that tradition. Named one of the Best Hotels in the World by Condé Nast Traveler, our hotel is a beacon of luxury on Boston's historic waterfront.
We offer 424 beautifully appointed guestrooms, stunning skyline and harbor views, a full-service spa and wellness club, premier event space, and a variety of globally inspired dining experiences. We invite passionate professionals to help us write the next chapter in our legacy of excellence.
Position Overview
As a Front Desk Agent, you are the orchestrator of first impressions, the elegant voice, the knowledgeable guide, the steady presence who ensures that every arrival feels like a homecoming. From the moment guests step into our lobby to the time they depart, you'll be their trusted host and concierge, creating personalized, polished, and frictionless experiences.
Key Responsibilities
Greet guests with poise, professionalism, and warmth, embodying a luxury welcome
Manage check-ins and check-outs with accuracy, efficiency, and attentiveness
Recognize IHG One Rewards members and returning guests with tailored acknowledgment
Deliver personalized service and thoughtful recommendations, anticipating guest needs
Handle cash, credit card, and billing transactions with security and precision
Resolve concerns or requests with empathy, timeliness, and a sense of ownership
Clearly document and communicate guest preferences across departments
Maintain a lobby environment aligned with Forbes luxury standards
Actively participate in daily briefings and Forbes service training
Uphold the principles of Forbes Five-Star behavior standards , including:
Gracious, intuitive, and sincere communication
Anticipatory service and attention to detail
Professional demeanor, grooming, and body language
Consistent use of guest names and recognition moments
Polished service recovery and emotional intelligence
What Sets You Apart
Previous experience in a luxury or Forbes-rated hotel preferred
Natural ability to build rapport and deliver intuitive, guest-centered service
Fluent in English; other languages a plus
Comfortable with property management and reservation systems
Strong problem-solving, multitasking, and organizational skills
High school diploma or equivalent required; some college preferred
Ability to work a flexible schedule including evenings, weekends, and holidays
Able to lift up to 50 lbs and remain on feet for extended periods
What We Offer
At InterContinental Boston, we reward your excellence with a work environment designed to nurture success:
Medical, dental, vision, life, and disability insurance
401(k) with company match
Paid vacation, holidays, and wellness days
Complimentary staff meals and dry cleaning
IHG Employee Room Benefit Program - Global hotel discounts
Ongoing Forbes service training and development
A sophisticated, inclusive, and growth-oriented culture
Be the Voice of True Hospitality
If you believe that luxury lives in the details, and that guest interactions are opportunities to deliver elegance, connection, and meaning we invite you to join our world-class team. Help us deliver Forbes-level experiences, one guest at a time.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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Vacancy posted 25 days ago

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