BFT - Temporary Patient Service Coordinators for MGB Affiliates in Greater Boston

Mass General Brigham Administrative Support Role

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

While job responsibilities will vary dependent upon clinical practice needs - in which case we require a large degree of flexibility - in general, they will include the following: Provide administrative support to healthcare providers within a fast-paced ambulatory setting, and function as the primary interface between the patients and medical team. Schedule patient appointments, diagnostic testing, and surgeries. Acquire referrals and pre-certifications as needed. Register and update demographic, PCP, and insurance information. Collect co-payments and fees. Coordinate details of billing. Answer phones, and triage calls as appropriate. Photocopying, faxing, and filing.

Qualifications

1+ years' experience in a healthcare or customer service setting required for Level I role. (Additional experience required for higher level positions.) Proven understanding of managed care and other insurance-related coverage plans. Digital literacy, including proficiency with Windows-based computer applications crucial. Proven, accurate typing and data entry skills. Prior customer service experience. Knowledge of EPIC, MEDITECH & BICS software a plus! Strong patient service orientation and well-developed social skills. Qualified individuals must be available to complete a three-day, Epic training program, and to work part-time or full-time, Monday-Friday, days. They should be a quick study, with a "can-do," positive demeanor, and a proven track record to be reliable, flexible and punctual. Driven candidates will also possess a professional demeanor, solid interpersonal skills, and the ability to work optimally as part of a team. Bulfinch Temporary Service employees often cover leaves of absences, vacations, as well as vacant, f/t openings, often resulting in temp-to-hire. Applicants who meet the requirements, and make a minimum one-month or more commitment, are encouraged to apply. Job opportunities are located at and a number of satellite locations in and around the suburbs of Boston for Mass General Brigham affiliates. Massachusetts General Hospital is an Equal Opportunity Employer. By accepting diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Additional Job Details

Onsite

Work Location: 399 Revolution Drive

Scheduled Weekly Hours: 0

Employee Type: Temporary

Work Shift: Day (United States of America)

EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.