Patient Services Coordinator II

Job Summary

Under general supervision of the Operations Manager and Technical Manager, coordinates the delivery of quality care while enhancing the patient/customer service experience within the Imaging Department. Works with all stakeholders including patients, physicians and clinical staff while conducting imaging exams scheduling editing canceling and confirming inpatient/outpatient appointments. Encounters patients with a friendly demeanor and assists with the check-in process for exam preparation. Effectively communicates appointment status to patients. Serves as a resource person for support staff.

Principal Duties and Responsibilities:

• Arrives, schedules, re-schedules and cancels patient appointments in the Radiology Information System (RIS), obtaining patient clinical indications and other pertinent data.
• Enters, edits and confirms patient demographics, financial and clinical elements.
• Assists patients with updating hospital registration information
• Follows all safety guidelines/policies to include correct patient identification, Hand Hygiene, etc.
• Provides patients with appropriate documentation for imaging exams, including but not limited to the Falls Questionnaire, Patient Screening Form.
• Reviews, updates, prints and distributes the daily patient schedule to appropriate personnel.
• Identifies any add-on exams and will print and inform the appropriate personnel of any scheduling changes.
• Responds to telephone requests and inquiries where appropriate.
• Triages clinical inquiries to appropriate personnel.
• Engages management and staff for communicating patient appointment delays.
• Keeps abreast of exam room availability and any schedule deviations and instrument downtime.
• Assists with activating interpreter services and volunteers when necessary
• Provides medical transcriptions of certain procedures using appropriate medical terminology and knowledge.
• Maintains cleanliness of desk/general waiting area to include tidiness of magazines and is responsible for the stocking/ordering of department office supplies.
• Alerts management of any environmental issues associated with the general waiting area
• Assists in the orientation and training of new support staff members.
• Scans appropriate documents in the RIS
• Troubleshoots problems with customer service issues.
• Performs additional duties and responsibilities as determined by Operations/Technical Managers.

Qualifications

Skills/Abilities/Competencies Required:

• Excellent written, communication and organizational skills
• Basic computer skills knowledge required
• Ability to work independently
• Ability to time manage and prioritize tasks
• Basic understanding of Universal Precautions
• Knowledge of medical terminology

Education:

• High School Diploma required

Experience:

• Minimal of 3 years secretarial experience
• Healthcare experience strongly recommended

Working Conditions:

• Busy clinical setting, rotating between two areas

Additional Job Details (if applicable)

Remote Type:

Onsite

Work Location:

52 Second Avenue

Scheduled Weekly Hours:

24

Employee Type:

Regular

Work Shift:

Evening (United States of America)

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.