Assistant General Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Are you ready to step into leadership, drive performance, and grow with one of the leading fitness brands in the nation?

We are looking for a motivated and energetic Assistant General Manager (AGM) who’s ready to elevate their career and take on a high-impact opportunity to learn the business, lead sales efforts, and build your path to becoming a General Manager!

Job Summary

The Assistant General Manager (AGM) is responsible for supporting the General Manager in day-to-day operations of the club to ensure members and prospects receive the highest quality of service and facilities. This role also includes a strong emphasis on sales, member experience, and team development, and is designed for future leaders who are ready to drive results today while continuously developing for tomorrow.

Key Responsibilities:

• Sales Leadership: Assist in driving membership and personal training sales through daily goal setting, lead management, and closing techniques
• Team Coaching & Accountability: Help train, motivate, and manage the front desk teams to deliver high performance
• Operations Support: Ensure smooth day-to-day club operations including cleanliness, equipment upkeep, and staff coverage
• Member Experience: Lead by example in delivering exceptional service and handling member inquiries or escalations with urgency
• KPI Tracking & Action: Monitor performance metrics and contribute to improvement strategies aligned with club goals
• Culture Builder: Foster a high-energy, team-oriented environment that reflects Crunch’s ‘No Judgments’ philosophy
• Growth Development: Actively participate in leadership development to prepare for a future General Manager role

 
Duties & Responsibilities:

• Achieve target revenue goals through leadership and motivation of employees
• Promote a professional and inviting environment that enhances the quality of service and care offered to members
• Demonstrate a working knowledge of all standard operating procedures and policies
• Conduct tours and telephone inquiries for prospective members
• Monitor flagged check-ins and alerts to increase revenue and collections
• Coordinate and work with other departments, including Personal Training and Group Fitness
• Train and supervise the front desk, cleaning, and Kid’s Crunch staff
• Assist with multiple aspects of inventory management, payroll, weekly bank deposits, shift coverage, marketing events, promotional content, and general club maintenance
• Ensure club meets standards for cleanliness, maintenance, safety, and security
• Other duties as assigned

Compensation & Perks:

• 30+ Hours Per Week 
• Performance Bonus Opportunities 
• Paid Time Off 
• Free Crunch Membership
• Discounted personal training, retail and drinks

Qualifications:

• High school diploma or equivalent
• Bachelor’s degree (preferred)
• Sales experience - 2+ years (preferred)
• Management experience - 2+ years (preferred)
• CPR/AED certification (preferred)
• Strong leadership skills
• Strong organizational and administrative skills
• Strong sales and business acumen
• Excellent written and verbal communication
• Pass Background check
• Not eligible to work remotely

 
What We’re Looking For:

• Experience in a sales or leadership role, preferably in fitness or a fast-paced service industry
• Strong sales drive and ability to hit individual and team targets
• Natural leader who thrives in a team setting and isn’t afraid to get on the floor and lead by example
• Exceptional communication, organization, and problem-solving skills
• High level of professionalism, integrity, and reliability
• Passion for health, fitness, and personal development 

Above description may be subject to change or alteration at any time.