Center Discharge Specialist

Job Title

Major activities and essential job functions:

• Track path results for the "rec'd date" and "providers signature."
• Task doctors if path results need a signature.
• Calls the lab dept if a path report hasn't been resulted in policy outlined time frame.
• Review all patient checkouts, enter recalls, task providers team if doctor has ordered any additional test (example of labs, appts, etc.).
• Close orders (examples recalls, path req, recalls after they have been completed or reviewed, etc.)
• Assist with calling patients to move up if there are gaps in the schedules.
• Mail letters to patients if discharge papers are inadvertently left behind.
• Review PVL for changes to recall order to make sure the recalls were entered correctly after the path's came back.
• Closes old orders after reviewing for completion.
• Make patient education copies for nurses (for when they're running low) to attach to discharge paperwork.
• Place orders for toners for the machines, also calls for maintenance on them if machines are producing codes or prints are not coming out correctly.
• Maintain office supply list order for center and front desk.
• Work colonoscopy orders for patients that have had them done and enter the "performed date."
• Close duplicate recalls for the same type
• Close open recalls for referrals (referrals that were scheduled are still left open and when doing check - verify they were scheduled for the referral and close that recall)
• Break down charts and scan them to med records for chart entry.
• Audit records to make sure scans from medical records are entered correctly.
• Run daily schedules for center teams and providers.
• Prepare patient prep packets to include labels and consent forms,
• One week prior to appointment conduct quality assurance check on each chart for readiness - make insurance verification calls as needed.

Secondary duties:

• Back up to receptionist to receive patients during center hours.
• Check patients in by using EMR (electronic medical records system), update patient demographic information.
• Instruct patients regarding completion of forms and answer any questions, as appropriate.
• Verify insurance information, scan insurance card & verify photo ID, collect money on patient balances if needed and provide receipt.
• Notify the center when the patient is checked in.
• Prepare patient prep packets to include labels and consent forms.
• Enter the kiosk form information and scan.
• Answer and screen incoming telephone calls-page appropriate person or obtain message as warranted.
• Maintain confidentiality of personal and financial information by utilizing HIPAA guidelines and regulations
• As time allows, will assist the center with other tasks.

Performs other miscellaneous duties as assigned by nurse manager (or designee), practice manager, or human resource manager.

Knowledge, Skills, and Abilities:

• Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies.
• Fluent in English
• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
• Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports
• Skill to use a personal computer and various software packages.
• Ability to establish priorities, work independently, and proceed with objectives with little supervision.
• Ability to handle and resolve problems.
• Ability to organize work material and/or charts to ensure accuracy of patient records.
• Neat appearance and a professional demeanor.

Credentials and Experience:

• Must have a high school diploma or equivalent.
• Must have experience working in a medical office/environment.
• Speaks fluent English.

Special Requirements:

• Willingness to learn new tasks, be cross trained within the office, and be flexible with workload to help office flow, including assisting co-workers.
• Flexibility in working hours with willingness to work occasional overtime.

Physical Demands:

• Applies the principles of body mechanics in lifting or moving boxes or equipment (occasional).
• Must be able to independently lift 25 pounds. (occasional)
• Physical ability to retrieve and file records in a (6-7 shelf) file cabinet (frequent).
• Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).
• Ability to communicate in person and by phone (frequent)

Work Environment:

• Medical office requiring some contact with adult patients.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Ohio Gastroenterology Group, Inc.