Assistant House Manager

Assistant House Manager

General Description

As part of the Event Operations Team, the Assistant House Manager (AHM), is dedicated to delivering exceptional day-of house management and customer service support for a diverse array of JCCSF programs and events. The AHM plays a pivotal role in assisting in front-of-house operations while following safety protocols and ensuring the comfort of our guests. This is a part-time, overhire position.

Responsibilities

• Provide welcoming, professional guest support during events.
• Assist guests with directions, seating locations, restrooms, and general inquiries.
• Support guest entry, seating, late seating, and exit flow throughout the venue as needed.
• Hold guests at entry points and seat late arrivals with minimal disruption as directed.
• Maintain clear and safe audience circulation, including monitoring aisles and entry points.
• Remain present in FOH areas during events to monitor audience needs and respond as required.
• Guide patrons to designated seating areas as needed.
• Assist with smaller events independently or larger events under FOH Lead direction.
• Escalate guest concerns or safety issues to FOH Lead or House Manager as needed.
• Perform other front-of-house related duties as assigned.

• Assist with space/s setup and readiness before events, including signage, seating preparation, and guest flow setup.
• Verify venue spaces are prepared following instructions and according to event planning guidelines.
• Assist with vendor load-in, load-out, and post-event reset as needed (chairs, stanchions, signage, FOH materials).
• Support general communication before, during, and after events.
• Assist with orderly guest exit at the end of events.
• Keep FOH and audience-facing areas orderly and accessible during events.

• Monitor audience areas for safety, comfort, and operational issues during events.
• Support ADA accessibility needs by assisting and escorting guests to designated seating areas as required.
• Support late seating procedures and minimize disruption during events as directed.
• Report guest concerns, incidents, or operational issues to the House Manager / FOH Lead.
• Follow all venue and FOH policies and procedures at all times.
• Collect and share post-event observations on guest experience, flow, and operational issues with FOH leadership.

Requirements

• One or more years' experience in event planning, theatre venue or hospitality management.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Excellent verbal and written communication skills required. Comfortable interacting with guests, vendors, and other stakeholders. The ability to convey information clearly and professionally is crucial.
• Dedication to providing exceptional customer service and ensuring the satisfaction of event attendees. Cool under pressure, patient, and able to work with a variety of personalities. A friendly and approachable demeanor is important for creating a positive atmosphere.
• Availability and openness to working event-based hours, which may include evenings, weekends and occasional holidays. Events often take place outside of regular business hours.
• Understanding of health and safety regulations applicable to events, including crowd control measures and emergency procedures. CPR certification preferred.

Working Conditions

Work takes place in a large community center, and involves regular contact with staff, visitors, and patrons. The role requires a dress code of professional black attire (long pants or skirt, no jeans, no accessories).

Physical Requirements

Must have physical stamina; able to stand and walk for several hours. Regular seated/standing use of computers and other office equipment.

Status Non-benefited, non-exempt position Hours & Schedule As assigned to work events during the programming season. Must be available for a flexible schedule, including occasional early mornings, daytime hours, late evenings, nights, weekends, and holidays - depending on event needs.