Service Manager

Service Manager

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Responsible for the Service Department's morale, safety, efficiency, and profitability while overseeing all branch service personnel, advising, and recommending changes or improvements.

Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal

Develops and achieves annual goals and objectives for the service department to include expected billings for labor based on sales estimates, rental contracts, and equipment sales

Oversees product service managers and all branch service personnel; ensures all personnel actions are appropriate and timely, including annual and quarterly performance reviews, training, safety, and disciplinary measures; fosters good employee morale by personal contact and timely follow-up on employee suggestions, issues, and concerns

Ensures that proper communication channels, records, reports, and procedures are established and followed

Controls time spent on repairs to ensure maximum efficiency and productivity

Ensures that necessary shop tools and equipment are available and maintained in good order

Organizes and recommends training programs and meetings for staff, either as a company function or in conjunction with manufacturers' service representatives

Performs weekly evaluations on the performance of the service department against planned goals and objectives and adjusts accordingly, including WIP, Rental Turns, and Used Turns

Ensures the Service truck fleet is in proper mechanical and safe operating condition and supervises the economical use of vehicles in the performance of service work

Engages in the daily use and implementation of the company's organizational tools, ERPs, and support software

Maintains and fosters good working relationships with manufacturers' representatives

Acquires and maintains knowledge of all warranty programs of represented manufacturers. Works with warranty operations to ensure accurate and timely submission of warranty work and prompt follow-up on rejections and receivables

Supports and administers company policies and procedures as established

Monitors and oversees safety processes and procedures and promotes safety to all service employees. Initiates measures as necessary to ensure maximum safety of service employees

Performs other job-related duties as assigned

Ensures consistent and reliable on-site attendance

High School or Equivalent

Five (5) years of experience as a Service Technician and two (2) years in a supervisory position

Ability to operate a motor vehicle, other vehicle, equipment, machinery, or power tools

Experience or training in best management practices and concepts, or the willingness and ability to obtain such training and apply it in an acceptable and approved manner

Exceptional interpersonal skills and excellent communication skills

Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance

Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead

Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop

Physical ability to perform maintenance on equipment for extended hours with continual mounting and dismounting throughout the workday

Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This is a safety-sensitive position

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.