Customer Service Representative

Job Description

Job Description

Larry Bittle - State Farm Agency, located in Fayetteville, AR, is currently seeking a talented, caring professional to join our team as a Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set!

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include, but are not limited to:

• Establish customer relationships and follow up with customers, as needed.
  
• Provide prompt, accurate, and friendly customer service.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Salary plus bonus (salary increases once licensed)
• Commissions (based on licensing and sales)
• Paid time off (vacation/major holidays)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Customer Service and/or Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal, and listening
• Self-motivated
• Detail oriented
• Proactive in problem-solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.