Fork Lift Operator / Inside Sales Trainee

Job Description

Job Description

Job Description

Forklift Operator / Inside Sales Associate

Department: Sales Yard / Inside Sales

  Location: Roanoke, Virginia & Pulaski, Virginia

  Reports To: Store Manager

  Employment Type: Full-Time | Hourly

Position Summary

The Forklift Operator / Inside Sales Associate is a cross-trained member of the Roanoke & Pulaski Area Sales Team responsible for supporting daily yard operations while developing the knowledge and skills necessary to assist with inside sales responsibilities.

 
This position is primarily responsible for safely operating forklifts, loading customer orders, organizing inventory, maintaining an efficient and professional sales yard, and providing exceptional customer service to contractors, builders, landscapers, and retail customers. As product knowledge, company systems, and experience increase, the employee will receive ongoing training and progressively assume inside sales responsibilities, including assisting customers at the sales counter, answering telephone inquiries, preparing quotations, processing customer orders, and supporting the Inside Sales team.

 
The successful candidate should enjoy physical work, possess a strong work ethic, demonstrate professionalism in customer interactions, and have a genuine desire to learn the company's products, systems, and customer service standards. This position is designed for individuals seeking to build a long-term career with opportunities for growth and advancement.

Yard Operations

· Safely operate forklifts and other material handling equipment.

· Load customer vehicles and commercial delivery trucks accurately and efficiently.

· Pull, stage, verify, and organize customer orders.

· Assist delivery drivers with loading and shipment verification.

· Receive, inspect, unload, and properly store incoming inventory.

· Label, organize, and maintain Special Orders.

· Maintain an organized, clean, safe, and professional sales yard.

· Perform daily forklift inspections and report maintenance or safety concerns immediately.

· Assist with inventory counts and inventory organization.

· Report damaged materials, inventory shortages, and product discrepancies.

· Perform general yard maintenance including sweeping, housekeeping, snow removal, and other assigned duties.

· Follow all OSHA regulations and company safety policies.

· Provide courteous, professional assistance to customers loading materials.

Inside Sales Training & Development

As training, product knowledge, and experience are acquired, employees will progressively learn and perform the following responsibilities:

· Greet customers promptly and professionally.

· Answer incoming telephone calls.

· Assist customers with product selection and availability.

· Prepare customer quotations and estimates.

· Enter customer orders accurately into the point-of-sale system.

· Process payments and invoices.

· Coordinate customer orders with dispatch, purchasing, manufacturing, yard personnel, and delivery drivers.

· Verify pricing and order accuracy.

· Follow up on customer quotations and inquiries.

· Learn company product lines, pricing, inventory systems, and installation basics.

· Support the Inside Sales team during vacations, lunch breaks, employee absences, and periods of high customer volume.

Customer Service Expectations

· Greet customers promptly and courteously.

· Maintain a positive and professional attitude.

· Communicate clearly and respectfully.

· Resolve customer concerns promptly or seek assistance when necessary.

· Demonstrate teamwork with fellow employees.

· Represent Dominion Block, Brick & Hardscapes and Virginia Stone & Brick professionally at all times.

Equipment & Safety Responsibilities

· Complete required pre-shift equipment inspections.

· Report unsafe conditions immediately.

· Operate forklifts and equipment safely and responsibly.

· Wear required PPE.

· Follow OSHA regulations and company safety procedures.

· Help maintain a safe working environment.

Inventory & Order Accuracy

· Verify customer orders before loading.

· Confirm product quantities and descriptions.

· Assist with physical inventory counts.

· Report inventory discrepancies immediately.

· Ensure Special Orders are properly received, labeled, stored, tracked, and delivered.

Qualifications

· High school diploma or GED required; Associate degree preferred.

· Previous forklift experience preferred.

· Must possess a valid Driver’s License and a good driving record to allow use of company vehicles.

· Forklift certification or ability to obtain certification.

· Experience in building materials, masonry, hardscape, landscape supply, construction supply, warehouse, or related industries preferred.

· Strong customer service and communication skills.

· Basic computer skills and willingness to learn company software.

· Ability to work independently while contributing to a team.

· Strong organizational skills and attention to detail.

· Positive attitude, dependable attendance, and strong work ethic.

· Desire to learn new skills and grow professionally.

Physical Requirements

· Frequently lift up to 80 pounds.

· Occasionally lift up to 100 pounds with assistance.

· Stand, walk, bend, climb, and reach throughout the workday.

· Work outdoors in varying weather conditions.

· Safely operate forklifts and material handling equipment.

Performance Expectations

· Safe equipment operation.

· Order accuracy.

· Customer satisfaction.

· Productivity and efficiency.

· Yard organization and cleanliness.

· Attendance and dependability.

· Teamwork and cooperation.

· Professionalism.

· Initiative and willingness to learn.

· Growth in product knowledge and inside sales responsibilities.

Compensation & Benefits

· Competitive hourly wage based on experience.

· Overtime opportunities.

· Health, Dental, and Vision Insurance.

· Paid Time Off (PTO).

· 401(k) Retirement Plan.

· Employee Discount Program.

· Ongoing training and professional development.

Work Schedule

Full-Time
Monday–Friday, 7:00 AM – 4:30 PM
Occasional Saturdays and overtime as business needs require.

Career Path

This position serves as an entry point into a long-term career with Dominion Block, Brick & Hardscapes and Virginia Stone & Brick. Employees who demonstrate initiative, dependability, product knowledge, customer service skills, and leadership potential will receive ongoing training and may advance into positions such as Inside Sales Representative, Dispatcher, Purchasing, Yard Foreman, Assistant Store Manager, Store Manager, or other leadership positions as opportunities become available.

 
Employees who embrace continuous learning, take pride in serving customers, and consistently demonstrate a strong work ethic will have opportunities to expand their responsibilities and grow their careers within the company.