Customer Service Representative

Customer Service Representative - CONTRACT TO HIRE!

Kankakee, IL (Onsite)

About Us

SolomonEdwardsGroup, LLC (SolomonEdwards) is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the worlds most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, and collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards.

Position Summary

Our client is seeking a Customer Service Representative to join their Contact Center team in Kankakee, Illinois. This onsite, temp-to-hire opportunity is ideal for individuals who are passionate about delivering exceptional customer service and thrive in a fast-paced environment. The Customer Service Representative will serve as the primary point of contact for customers, handling account inquiries, billing questions, service requests, and problem resolution while providing a positive and professional customer experience.

Essential Duties

• Answer inbound customer calls regarding billing, payments, account maintenance, and service inquiries.
• Assist customers with move-in, move-out, and account transfer requests.
• Respond to inquiries regarding utility services, outages, and emergency situations.
• Research customer concerns and provide accurate and timely resolutions.
• Maintain detailed and accurate records of customer interactions.
• Navigate multiple computer applications while handling customer inquiries efficiently.
• Escalate complex customer issues when appropriate.
• Meet established quality, productivity, and customer service standards.
• Demonstrate professionalism, empathy, and strong communication skills during all customer interactions.
• Adhere to company policies, procedures, and regulatory requirements.
• Collaborate effectively with team members and management to ensure customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Minimum of two years of customer service, call center, banking, retail, healthcare, or related experience preferred.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, customer-focused environment.
• Proven ability to manage multiple priorities simultaneously.
• Strong problem-solving and conflict-resolution skills.
• Reliable attendance and a professional work ethic.
• Proficiency with Microsoft Office applications and general computer systems.

Skills and Job-Specific Competencies

• Customer Service Excellence
• Call Center Operations
• Inbound Call Handling
• Account Maintenance
• Billing Inquiry Resolution
• Problem Solving
• Data Entry Accuracy
• Customer Relationship Management
• Effective Communication
• Time Management
• Multi-Tasking
• Attention to Detail
• Conflict Resolution
• Team Collaboration
• Computer Proficiency

Travel Requirements: No travel will be required, unless at the client's discretion.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.

Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $40 50.

Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).

Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.

We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives and to be their whole selves.

Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.

Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.