Facility Lead - (Airway Heights) Spokane, WA - Full Time/Hourly

Retail Store Manager

Closes: 12/13/26 - (Airway Heights) Spokane, WA - Full Time/Hourly

Wage: $20.13 p/h

Summary: Assist Facility Management in the operations of a Goodwill retail facility. Follow specific guidelines and operate with minimal supervision. Open availability including nights and weekends. Must have valid driver license with personal auto insurance as well as pass background and driver record check.

Education and/or Experience: High school diploma or general education degree (GED). Minimum of six months related experience and/or training.

Supervisory Responsibilities: Manage a minimum of 2 subordinate employees who oversee the daily operation of a minimum of 3 employees in the Retail Store and Production Processing Departments depending on location.

Essential Duties and Responsibilities include the following:

• Provide outstanding customer service.
• Demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
• Assist customers and donors in a timely and courteous manner.
• Ensure the quality and quantity of work performed by employees according to standards.
• Ensure the facility and surrounding premises are kept neat, clean, orderly, and free of safety hazards.
• Ensure safety procedures are understood and followed by all employees.
• Train and evaluate employees in a thorough, organized, and timely manner.
• Ensure proper management of personnel assigned to the store.
• Maintain all store records.
• Responsible for facility operation in the absence of Facility Management including but not limited to directing the activities of facility personnel, ensuring all transactions are rung and reported accurately, and ensure donated goods are processed appropriately.
• Interact with customers and ensure excellent customer service.
• Ensure quality control standards meet Goodwill Industries of the Inland Northwest's high standards of operations.
• Maintain production areas to ensure ease of operations.
• Comply with Goodwill's employment practices and EEO guidelines and policies.
• Conduct individual and group training sessions.
• Ensure open communication exists at all levels in the facility.
• Take corrective action to ensure acceptable employee performance according to policy.
• Comply with cash handling and security policies.
• Maximize financial performance; identify deviation from desired results.
• Develop and implement corrective action plans as needed.
• Comply with all Goodwill Industries of the Inland Northwest policies and safety procedures.
• Work collaboratively with Workforce and Family Services to provide client services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other duties as assigned.