Business Services Officer I

The California State Lottery is looking to fill the exciting role of a Business Services Officer I! The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state agencies that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding to California schools while simultaneously supporting local communities. Ninety-five cents of every dollar spent by players goes back to local communities in the form of contributions to public schools and colleges, prizes and retailer compensation. In fiscal year 2023-24, the California Lottery provided over $2 billion in supplemental funding for California public schools, bringing the total contributions to more than $46 billion since we began in 1985. Lottery products are sold at more than 23,000 retail locations throughout the state. Product offerings include an average of 52 fun and entertaining Scratchers games and several draw games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot. Job Description and Duties Under the general supervision of the Supervisor II, the Business Services Officer I Supervisor (BSO I Sup) is responsible for the Mail & Reprographic Services Unit (MRSU), which provides a multitude of customer services to the California Lottery (Lottery). The BSO I Sup plans, organizes, and directs the daily operations of the MRSU, which provides critical mail, courier, reprographic, and customer support services to the Lottery. The incumbent supervises staff, oversees operational workflows, ensures compliance with postal regulations and departmental policies, and performs technical duties requiring specialized knowledge of mail processing and reprographic equipment. The position is responsible for ensuring timely, accurate, and secure processing of incoming and outgoing materials while maintaining a high level of customer service. This is a working supervisor position. Frequent bending and lifting is required, as well as the ability to lift 50 pounds. The BSO I Sup must possess a valid California driver's license and have a satisfactory driving record. This position requires a current Business Services Officer I (Supervisor) exam. If you need to take the exam or if your score has expired, click here to gain list eligibility. This position is headquartered in Sacramento. This position is not eligible for telework. You will find additional information about the job in the Duty Statement. Working Conditions a. Schedule: Core business hours are between 8:00 am – 5:00 pm. Adjustments to core business hours may be required due to business operations such as working overtime in the event of special projects or other business-related needs. b. Travel: Occasional local travel may be required for operational support, vendor meetings, training, or courier-related activities. Desirable Qualifications Demonstrates technical knowledge of reprographics and mailroom equipment Demonstrates strong written and oral communication skills Ability to apply organizational skills to assignments Demonstrates experience of computer skills (using Excel & Word) Ability to use independent judgment successfully Experience providing customer service Ability to effectively use time management skills Ability to effectively delegate tasks Willingness to share ideas and be open to new ideas *Important Note: A Statement of Qualifications is required to submit with your application package in order to be considered. #J-18808-Ljbffr