Director of Coordination

Job Description

Job Description

Director of Coordination

Employment Type: Full-Time, In-Person
Compensation: $120,000 - $140,000 per year
Schedule: Monday–Thursday, 9:00 AM–5:00 PM; Friday, 9:00 AM–4:00 PM

Benefits

• 401(k) with employer matching
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid orientation and training
• Paid time off and holiday pay
• Family leave
• Referral program

Position Summary

The Director of Coordination is responsible for the overall operational leadership and administrative oversight of a high-volume, New York–licensed home care agency. This role ensures continuity of patient care, regulatory compliance, efficient staffing operations, and consistent performance across all departments.

As a senior leadership position, the Director works cross-functionally to align clinical, operational, and administrative teams while driving performance, accountability, and continuous improvement throughout the organization.

Key Responsibilities

• Provide strategic and operational leadership for care coordination, staffing, and administrative teams
• Ensure uninterrupted patient coverage and effective utilization of caregivers across all authorized cases
• Oversee scheduling practices, including live-in, split, and high-acuity cases, ensuring compliance with labor laws and agency policies
• Partner with Human Resources, Payroll, Recruitment, Nursing, Intake, Authorizations, and Retention teams to resolve escalations and staffing challenges
• Monitor and enforce documentation standards, including scheduling changes, case notes, and coordination actions
• Address caregiver and patient concerns related to scheduling, communication, or service delivery and implement corrective actions as needed
• Track and analyze key operational metrics such as unstaffed hours, overtime usage, response times, and service complaints
• Report performance trends and improvement initiatives to executive leadership

Work Environment

This role is based in an office setting with frequent interaction with staff and patients. The position may involve managing time-sensitive issues and operating in a fast-paced, high-accountability environment.

Qualifications

Required:

• Minimum of 2+ years of experience in home care coordination or operations
• At least 5+ years of leadership or management experience within home health or home care
• Strong knowledge of New York State home care regulations and labor requirements
• Demonstrated ability to manage high-volume, fast-paced teams
• Excellent communication, problem-solving, and decision-making skills

Preferred:

• Experience within a Licensed Home Care Services Agency (LHCSA)
• Familiarity with HHA Exchange or similar home care management systems
• Experience overseeing multi-region or high-census operations

Why This Role Matters

The Director of Coordination plays a critical role in maintaining patient continuity of care, reducing service disruptions, managing labor costs, and improving both caregiver and patient satisfaction within a growing organization.

Equal Opportunity Employer (EOE)