Vice President, Communications

• Build on an integrated communications, content, marketing and digital strategy aligned with the company’s strategic plan, membership goals, advocacy priorities and revenue objectives.
• Serve as a strategic adviser to the President & CEO and senior management team on organizational positioning, reputation, member engagement and emerging communications opportunities and risks.
• Strengthen their position as the authoritative voice, trusted knowledge resource and innovation leader for the private club community.
• Lead communications planning for major partnerships, organizational change, industry disruption and other matters affecting NCA’s future direction.

• Function as chief editor and publisher for a variety of publications, periodicals, research studies and reports produced by the company.
• Develop and implement editorial plans and production schedules, brand management and design for periodicals and publications, including content research, development and outsourcing.
• Help develop, administer and publish various research studies.
• Assign features, articles and monographs, including supervision of staff writers, contract writers and constituents in the field.
• Oversee production of all publications and periodicals, reports and various communications.
• Manage design, publishing and mail vendor relationships.
• Ensure graphic quality and editorial consistency of the company’s published materials.

• Build on the company’s media strategy, including oversight of the public relations firm, press outreach, press releases, and campaigns that advance the organization’s mission, brand identity, and policy interests.
• Lead executive communications and thought-leadership activities for the President & CEO and other designated company leaders, including speeches, articles, presentations, media preparation and video scripts.
• Write and edit material for their publications and communications programs.

• Lead the strategy and continuous improvement of the integrated digital member experience across the website, member portal, Resource Center, email, social media, webinars, on-demand education, publications, and multimedia channels.
• Establish disciplined processes for adding, reviewing, updating and retiring the source material used by NICA and other AI-enabled services.
• Coordinate subject-matter review of AI-generated information and ensure that consequential external communications receive appropriate human approval.
• Manage external technology partners against agreed requirements for performance, security, permissions, analytics, content portability and NCA ownership of its knowledge assets and product roadmap.

• Oversee development and maintenance of the company’s knowledge database and Resource Center to maximize their value to members and support accurate AI-enabled services.
• Provide consulting and information resources upon request.
• Identify ways to increase knowledge of issues affecting customers and practical approaches for addressing them.
• Oversee their websites and manage development of content, including microsites, the online bookstore and education programs.

• Build on integrated marketing strategies that support recruitment, retention, events, education, sponsorships, partnerships, publications, and other revenue-producing products and services.
• Use audience segmentation, marketing automation, personalization and performance analytics to improve engagement and conversion.
• Oversee marketing activities for their products, services, and publication sales.

• Establish and administer standards for accuracy, source attribution, content provenance, privacy, confidentiality, access controls, copyright, licensing and appropriate disclosure of AI-generated content.
• Maintain documented testing, human-review, correction and escalation procedures for AI-enabled communications.
• Coordinate with counsel, technology advisers and subject-matter staff on legal, cybersecurity, intellectual-property and reputational risks.

• Develop and recommend the Communications Department's revenue and expense budget.
• Administer departmental budgets and monitor return on communications, marketing and digital investments.
• Maintain copyrights on all published association materials.
• Negotiate and manage communications, production, research, marketing and technology vendor relationships.

• Bachelor’s degree, or 4-year equivalent, in business, marketing, communications, public relations or related field.
• Minimum of 10 years of progressively responsible experience in communications, publishing, digital strategy, public relations, marketing, or a related field.
• Minimum of five years of experience managing staff, vendors, contractors, agencies, or cross-functional teams.
• Progressive strategic communications and editorial/production experience in print and digital publishing environments. Association, nonprofit, public affairs, marketing and advertising experience is strongly preferred.
• Highly organized and experienced in applying staff, contractor, agency and technology resources effectively across multiple priorities, deadlines and platforms.
• Demonstrated excellence in writing, editing, proofreading, executive communications and editorial judgment.
• High proficiency in Mac O.S., Microsoft Office and contemporary content-management, analytics, collaboration, marketing-automation, multimedia and AI-enabled production tools.
• Experience with digital products, knowledge management, analytics, AI-enabled services, executive positioning, advocacy communications, or crisis communications is strongly preferred. Familiarity with the golf or private club industry is a plus.

• Experience as a member of a private club (country, athletic, and yacht clubs, for example) or a deep understanding of how they operate is helpful

• A self-motivated strategic thinker and doer who can work independently and with a team.
• Relentless attention to detail.
• A curious and inquisitive communications leader who can understand and navigate a constantly evolving and dynamic environment.
• A thoughtful and talented communicator able to serve as a subject matter expert and assist in educating leaders and member organizations regarding a myriad of topics.
• Ability to juggle a few competing priorities and be flexible to changing goals and demands on your time.

Converge HR Solutions and our clients provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.