Intake Case Manager

Job Description

The Ward Law Group is seeking an experienced Intake Case Manager to join our growing Personal Injury team. This role is responsible for guiding clients through the early stages of their case, ensuring they receive exceptional support while helping move claims efficiently toward resolution. The ideal candidate has strong personal injury experience, excellent client communication skills, and the ability to manage a high-volume caseload in a fast-paced environment.

Responsibilities

• Manage a caseload of personal injury clients from intake through case progression.
• Apply knowledge of bodily injury claims and pre-litigation case management processes.
• Identify cases eligible for Full Demand, Quick Demand, or Global Demand and submit them to the appropriate department.
• Review and submit potential production cases for attorney evaluation.
• Qualify clients for Personal Injury Protection (PIP) benefits.
• Assist clients with property damage matters, including loss of use and diminished value claims.
• Communicate with insurance adjusters and carriers to obtain coverage and claim information.
• Monitor and follow up on client medical treatment and case progression.
• Request, obtain, and organize medical records, bills, and supporting documentation.
• Maintain accurate adjuster and insurance information within Litify.
• Submit applicable subrogation and attorney lien documentation.
• Document all case activity thoroughly and accurately in Litify.
• Maintain frequent communication with clients, answer questions, and provide updates regarding their case status.
• Ensure cases are properly prepared for attorney review and discharge when appropriate.

Qualifications:
Qualifications

• Bilingual English/Spanish required.
• 1+ years of experience as an Intake Case Manager or Personal Injury Case Manager in a plaintiff personal injury law firm.
• Demonstrated experience handling bodily injury claims, pre-litigation case management, property damage claims, PIP, medical records and bill collection, insurance communications, subrogation matters, attorney liens, and demand preparation.
• Proficiency with Litify, Salesforce, or similar case management systems.
• Excellent client communication, organization, and case management skills, with the ability to manage a high-volume caseload independently.

Additional Information

Eligible employees enjoy a competitive benefits package, including:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)

Join Our Team

At The Ward Law Group, every role contributes to changing lives.

If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.

Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

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Compensation:
$24-$24