Sr. Collections Specialist

Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the building and construction end markets. Founded in 2015 by a private equity firm, ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America providing products which encompass the “building envelope” from roof to flooring and outdoor spaces. ICP Group is headquartered in Andover, MA and Tampa, FL and has manufacturing and distribution sites in the US, Canada, the UK, Australia and Japan.

ICP Group is seeking a proactive, detail-oriented, and results-driven Senior Collections Specialist to support and optimize the Company's collections and credit functions across North American operations. This role is responsible for driving cash collections, reducing aged receivables, evaluating customer creditworthiness, and managing customer deductions, rebates, credits, and disputes.

The ideal candidate will have a strong background in business-to-business collections, customer account management, credit analysis, and dispute resolution. This individual will take ownership of assigned collection activities, work directly with customers to secure payment, assess and monitor credit risk, and partner with internal teams to resolve issues impacting timely payment. Success in this role requires strong negotiation skills, sound judgment, excellent customer service, and the ability to balance collections effectiveness with maintaining positive customer relationships.

The Senior Collections Specialist will serve as a key partner to Sales, Customer Service, Finance, and Accounting teams while acting as a subject matter expert in collections and credit management best practices.

This position is based in Tampa, FL – Hybrid schedule, 3 days in the office, 2 days remote. The pay is between $28-30/hour

Responsibilities:
Credit & Collections Management

• Manage daily collection activities and drive efforts to improve cash flow and reduce past-due accounts.
• Personally manage key and high-risk customer accounts, conducting collection calls, sending correspondence, and negotiating payment resolutions.
• Execute collection strategies based on account aging, payment trends, dispute activity, and customer risk profiles.
• Review customer payment behavior and proactively identify collection risks.
• Escalate delinquent accounts and recommend appropriate actions, including credit holds, payment plans, or third-party collections.
• Maintain productive customer relationships while ensuring accountability for timely payment.
• Support continuous improvement initiatives to increase collection effectiveness and operational efficiency.

Credit Management & Risk Assessment

• Evaluate new customer credit applications and recommend appropriate credit limits and payment terms.
• Conduct ongoing reviews of customer creditworthiness using financial information, payment history, trade references, and credit reporting tools.
• Monitor customer accounts for signs of deteriorating credit risk and communicate recommendations for changes to credit exposure.
• Partner with Sales and Finance to balance business growth objectives with prudent credit risk management.
• Support adherence to company credit policies and procedures.

Customer Deductions, Rebates & Credits

• Manage customer deductions, rebates, credits, chargebacks, and pricing claims to ensure timely review and resolution.
• Investigate disputed invoices and payment shortfalls by coordinating with Sales, Customer Service, and Accounting.
• Reconcile rebate programs, promotional allowances, and customer credits to ensure accuracy and compliance with company policies.
• Ensure all deductions and credits are properly documented and resolved promptly.
• Identify recurring causes of disputes and deductions and recommend corrective actions.

Accounts Receivable & Customer Account Management

• Review aging reports and prioritize collection activities to maximize cash recovery.
• Monitor account balances and resolve payment discrepancies impacting collections.
• Partner with internal teams to address invoice, billing, pricing, shipping, or documentation issues that delay payment.
• Support the resolution of unapplied cash and customer payment discrepancies.
• Maintain accurate customer account records, collection notes, and supporting documentation.

Reporting & Process Improvement

• Track and report on collections metrics, including aging performance, past-due balances, dispute resolution, and collection effectiveness.
• Analyze collection trends and recommend actions to improve cash flow and reduce risk exposure.
• Maintain accurate records related to customer credit limits, collection activities, and account status.
• Support audits and ensure compliance with company policies, procedures, and internal controls.
• Assist with training and mentoring less experienced team members as needed.

Experience Needed

• Bachelor's degree in Business, Finance, Accounting, or related field preferred; equivalent experience will be considered.
• 5+ years of experience in credit and collections, commercial collections, or accounts receivable.
• Proven experience conducting high-volume B2B collections and customer account management.
• Strong experience evaluating customer creditworthiness, establishing credit recommendations, and managing credit risk.
• Experience negotiating payment plans and resolving delinquent accounts.
• Experience managing customer deductions, rebates, chargebacks, credits, and dispute resolution.
• Experience in a manufacturing, distribution, or industrial environment preferred.
• Working knowledge of ERP systems, Microsoft Excel, and credit reporting tools.
• Strong understanding of commercial credit practices, collection techniques, and aging analysis.
• Excellent negotiation, communication, and customer relationship management skills.
• Ability to influence customers and internal stakeholders to drive timely resolution of payment issues.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Professional certification such as CBA, CBF, or similar credit-related designation is a plus.

ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.