Collections Specialist

Collections Specialist

Location: Tampa, Florida (On-site)

Role Overview

The National Accounts Collections Specialist is responsible for managing and collecting outstanding balances from key national and strategic accounts. This role focuses on maintaining strong customer relationships while ensuring timely payment, minimizing delinquency, and supporting overall cash flow objectives. The specialist works cross-functionally with sales, operations, and finance teams to resolve billing issues and drive account resolution.

Key Responsibilities

• Manage a portfolio of national and high-value customer accounts to ensure timely collection of outstanding invoices.
• Proactively contact customers regarding past due balances via phone and email correspondence.
• Analyze aging reports and prioritize collection efforts based on risk and account status.
• Partner with Sales and Account Management teams to resolve disputes and billing discrepancies.
• Research and reconcile account issues, including short payments, unapplied cash, and disputed invoices.
• Maintain accurate documentation of all collection activities in internal systems.
• Monitor customer payment trends and escalate high-risk accounts as needed.
• Support month-end and year-end closing processes related to accounts receivable.
• Ensure compliance with company policies and applicable financial regulations.

Required Qualifications

Experience: A minimum of two years of experience in collections, accounts receivable, or credit management is required. Business-to-business (B2B) experience and experience handling large or national accounts is preferred.

Technical Skills: Proficiency with Microsoft Excel, Outlook, and NetSuite is required.

Skills: This role requires communication and personal skills, an understanding of billing, invoicing, and cash application processes, and analytical and problem-solving abilities. The ability to manage multiple accounts and priorities in a fast-paced environment is necessary.

Preferred Qualifications

• Experience with Coupa or Ariba.
• Related certifications.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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