Department Manager - Hardware

Department ManagerAbout Dutch Country Hardware Inc.We are a family owned company currently operating two Ace Hardware stores. Dutch Country Hardware Inc. in Myerstown, PA, and Mountain View Supply in Hamburg, PA.General SummaryThe Department Manager manages their specific department, and may serve as a closing or opening manager. Cross-training in other departments is paramount to being a successful department manager.Essential Duties & ResponsibilitiesInclude the following. Other duties may be assigned.Customer Service• Provide positive representation of store.• Proactively assist customers in solving problems.• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.• Provide a friendly, outgoing demeanor; work well with customers as well as associates.• Ensure all calls and pages are answered promptly, courteously and effectively.• Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration.• Possess excellent product knowledge and knowledge of store layout and location of products.Store Operations• Ensure a positive, professional and safe work environment for all associates.• Supervise the "general operations" of the store, particularly in the absence of the Store Manager and Assistant Manager.• May be responsible for opening and closing the store.• Communicate issues to the appropriate Store Support Center department with Store Manager approval.• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stockroom and outdoor merchandise areas.• Ensure that weekly price changes and label updates are completed timely and accurately.• Perform all other duties as assigned.Inventory & Merchandising• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.• Responsible for maintenance of department back stock levels.• Assist to ensure that cycle counts are completed timely and accurately.• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.• Execute merchandise resets in assigned department• Ensure all signage is current• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.Hiring & Training of Associates• Assist in training of all associates.Leadership• Manage all aspects of store operations in the absence of the Store Manager and Assistant Manager.• Lead by example; be approachable by all associates and customers.• Participate in store meetings.• Communicate any merchandising, cost control or sales idea to the Store Manager or Assistant Manager for follow up.• Prepare and challenge yourself for future advancement.Other Essential RequirementsEducationHigh School or GED equivalent. Completion of NHRA Advanced Course in Hardware Retailing recommended.ExperiencePrevious retail management experience preferred. Hardware experience preferred.Physical DemandsStanding, walking, lifting (up to 80lbs) and climbing.