Office Manager

Job Description

Job Description

Lead your office team to success!

The Office Manager is responsible for the managing the Caregiver lifecycle, from recruiting and onboarding to scheduling, enhancing efficiency, and improving overall client satisfaction. This position also plays a key role in fostering teamwork and a positive, professional workplace culture.

 

Why Work for Senior Helpers?

 

• Great Place to Work® Certified . We understand that our employees are with us to keep our business running and moving forward.
• Autonomy —We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
• Task Variety —We provide an engaging workday that uses your various skill sets.

Job Type: Temporary (<1-year)  Full-time Non-Exempt, Onsite

What Will Our Office Manager Do?

Customer Service

• Serves as a key communication link between clients, caregivers, and the office by handling incoming calls with professionalism, empathy, and problem-solving. Appropriately resolves inquiries or complaints, and/or directs the caller to the appropriate party.
• Supports scheduling by filling shifts promptly and minimizing disruptions in our client services.
• Provides regular updates to management on staffing, scheduling, and business needs.
• Can function as a Caregiver as a backup for the business when needed.

 

Payroll & Recruitment

• Drives caregiver recruitment and onboarding, ensuring proper training and readiness to serve clients.
• Processes and supports payroll operations, including collecting, reviewing, and reconciling timesheets against schedules, tracking and resolving discrepancies, documenting significant changes as required, and ensuring accurate and timely payroll processing in accordance with company deadlines.

 

Billing – Accounts Receivable & Payable

• Process and record accounts payable and accounts receivable transactions, including invoicing, incoming payments, invoice coding, period allocation, monitoring outstanding balances, and ensuring timely collections and payments in accordance with company policies.

 

Clerical

• Maintains appropriate confidentiality levels and ensures HIPAA compliance in all aspects of the position.
• Maintains all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
• Performs computer, typing, transcriptions and filing duties as required.
• Handles all incoming mail; sorts and appropriately directs it to the intended recipients.

 

We Would Like Our Office Manager to Have:

• High School Diploma or equivalent
• Minimum 2 years of progressive experience in office management, healthcare administration, or staffing/scheduling.
• Experience with computers, computer software (Microsoft Office applications) and other relevant forms of technology, including the use of email. Proficiency with Wellsky, scheduling systems and related record-keeping a plus.
• Demonstrated success in recruiting, hiring, and onboarding staff. Strong knowledge of state and local regulations pertaining to recruitment and hiring preferred.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to successfully pass a background check and other pre-employment screenings.
• Valid Mississippi driver’s license.

• Must meet MS state requirements for Caregiving services.
• Must have safe and reliable transportation to go to and from the client’s location and/or facilities and have a vehicle available during assignments in order to assist clients with shopping needs if required.
• Must be available to work various shifts, including nights, weekends, and holidays.

Job Benefits:

• Paid Time Off, Limited Voluntary Benefits, LifeMart Discount Program

Hourly: $18-$20/hour

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation’s premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

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