Bachelors Level Triage/Support Staff - Mobile Crisis

Job Opportunity

Job Type: Full-Time, Sunday - Thursday 3pm-11pm Job Level: Entry Level; no experience required License: BA, BS or BSW in psychology or a related field Location: Taunton, MA Program Name: Mobile Crisis Intervention (MCI) Pay Rate: $43,000 - $45,000; language differential available Work Location: Office

About Us

At Community Counseling of Bristol County (CCBC), we are building an amazing team of professionals who are changing the way mental health is treated in Southeastern Massachusetts. You can find us in schools, homes, the community, and our Taunton and Brockton offices empowering our clients with the latest evidence-based behavioral health treatments. We are a non-profit community mental health center serving over 50 communities in Massachusetts and growing! CCBC provides outpatient and urgent care services to adults and children overcoming depression, anxiety, mood disorders, substance abuse, and other conditions hindering personal fulfillment. If you are caring, dedicated, and ready to grow your career, we would love to hear from you!

Description of Position

Full time position in Mobile Crisis Intervention (MCI), based in Taunton, MA. Work as member of multi-disciplinary team. The MCI delivers high quality, culturally competent, community-based behavioral health assessment, intervention and stabilization services that promote resiliency and recovery. The Triage position is responsible for the smooth functioning of daily MCI operations, in charge of answering calls, providing phone support, completing referrals and prioritizing the use of clinicians and other resources. Serves as liaison with related systems and provides support and information to callers.

Job Responsibilities

• Respond to emergency phone calls offering phone triage and area resources as appropriate. The call center supports the resiliency, wellness, and recovery of all Members to whom it provides services and integrates mental health, substance use disorder, and wellness and recovery principles and practices across the service delivery model.
• Verify client insurance coverage
• Assist with phone calls, evaluation requests and report back to the program director/supervisor on site or AOC
• Assist in linking and referring families to appropriate services along the continuum of care.
• Execute bed searches for clients awaiting placement
• Update tracking of pending and boarding cases as evaluation requests and dispositions unfold
• Assist the call center as needs arise or as requested by a supervisor
• Complete required program documentation, forms and mandated reports
• Maintain appropriate internal collaboration with co-workers
• Attend all necessary meetings, supervision and trainings deemed appropriate by management level staff
• Consider all ethical and legal parameters when providing above named services and seek consultation when parameters are unclear
• Perform other duties as assigned

Requirements

• Bachelor's degree in Psychology, Social Work, Counseling Psychology, or closely related discipline
• Possess a valid driver's license and reliable transportation
• Comfortable in a fast-paced work environment handling clients in crisis

Preferred Qualifications

• Experience with Electronic Health Records (EHR) systems

Great Benefits

• 3 weeks paid vacation to start, and 4 weeks paid at 2 years
• 12 paid holidays including 1 floating holiday
• 2 weeks sick leave
• Health, dental, disability, and life insurance
• 403-b with up to 5% employer match
• Tuition reimbursement
• An ability to have a flexible work schedule
• Opportunities for ongoing training, professional development and CEUs

Supportive Environment

• Supervision
• Support always available in difficult situations
• Support for skill development
• Growth opportunities within the organization