Line Service Technician / Customer Service

General Summary: The Line Service Technician is a customer-focused position responsible for supporting all ground operations for inbound and outbound aircraft, flight crews, and passengers. This role also provides operational support to the FAA Part 145 Repair Station and contributes to the safe, efficient, and professional delivery of aircraft maintenance services. Perform line service duties as assigned by acceptable methods, techniques, and practices. Responsible for guiding, towing, parking, greeting and organizing aircraft that are arriving or departing from a Honda Aircraft ramp. Assist with performing Customer Service Facility Audits on equipment, tooling, and shop expendables. Responsible for inspecting, maintaining, and repairing shop equipment to a high standard. Assist the Repair Station with scheduled and unscheduled maintenance tasks as required. Perform assigned work in a safe, effective manner while practicing good housekeeping in accordance with company and regulatory requirements. Perform other duties as directed by the Service Center Manager. Education, Work Experience, Certification and/or Licensure: High School Diploma or equivalent required. Experience working in an aviation environment. Excellent Customer Service skills including listening, oral and writtencommunication, attention to detail, and responsiveness to customer needs. Strong ability to balance conflicting priorities, multi-task projects and duties, continuously reassess and re-prioritize projects based upon customer/business needs. Ability to interact with all levels of the organizationand customers. Aircraft parts terminology knowledge is required. Incumbents may be routinely exposed to equipment operational noise, heat-cold-dust, and/or aircraft equipment, parts, or fuel odors.